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334 Reviews of Nissan of Marietta - Service Center
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January 21, 2022
AutoNation Nissan of Marietta is an Awesome buying and Spending experience ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I've done a fairly good amount of business with AutoNation Nissan of Marietta the last year and COULD NOT and HAV Spending experience ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I've done a fairly good amount of business with AutoNation Nissan of Marietta the last year and COULD NOT and HAVE NOT been Happier or More at EASE with any other financial decisions thus far. Peace Of Mind PRICELESS 😀😀😀😀😎😎😎🤗🤗🤗👍👍👍👍👍⭐⭐⭐⭐⭐⭐⭐⭐⭐ THANK YOU Mr Richard Philadelphia for all Your Awesome Help and an Amazing Customer Satisfying Experience ⭐⭐⭐⭐⭐⭐⭐⭐!!!!😀😎🤗😉🤠 More
by Edward
Employees Worked With
Richard Philadelphia
January 21, 2022
Felt like waited to long my appointment was at 10. I was on time was not checked in on time then my car took almost 2 hrs for a oil change. Then my information is wrong. on time was not checked in on time then my car took almost 2 hrs for a oil change. Then my information is wrong. More
by fcooks29
Employees Worked With
No
July 23, 2021
I’m giving one star because I can’t give 0. I dropped my car off there almost three weeks ago, no one will call with updates, I have to send my father down there to get updates. They finally found the probl car off there almost three weeks ago, no one will call with updates, I have to send my father down there to get updates. They finally found the problem with my car 3 days ago and never called for approval to fix. When my father went down to get update the response was basically “oh I thought I called” umm no sir you never called any contacts I left. I have called the service department For updates and can never get a person so I leave a message and no one calls me back. I have never had such poor customer service at a service shop before. I do understand being short staffed but common courtesy to you clients apparently isn’t anything you worry about. I am still wait for a call back from when I called at 1pm today. Guess I’ll be calling again tomorrow to speak to a manager More
by Jess
Employees Worked With
Richard Philadelphia, Rick Mills, Bobby Austin Jr., Mark Mchenry, Eloy Fernandez, Alex Youe, Ron Cagle
June 22, 2020
No regard for the customer safety Of the 5 people working the service counter, one had on a mask, one had as mask around his neck and the other three had no masks. When the one with t Of the 5 people working the service counter, one had on a mask, one had as mask around his neck and the other three had no masks. When the one with the mask around his neck asked if he could help me, I told him to put on his mask, which he did begrudgingly. At that time he directed me to my rep, who did not have a maks. When I brought that to my reps attention me ignored me on more than one occasion. When I asked again if masks were required for the service personnel he told me "NO". I stood about 12 feet from him. This dealership has ZERO concern for the health and well being of the customer. No hand sanitizing stations. The customer has no importance to this facility. I will never go back. More
by jtaylor398
Employees Worked With
don't know his name, never got that close.
May 20, 2020
Picked my car up from the service dept 5/20 at Nissan Marietta after dropping it off on 5/13. One day to look at it, one day was closed(Sunday), one day to fix and the other four days spent trying to cha Marietta after dropping it off on 5/13. One day to look at it, one day was closed(Sunday), one day to fix and the other four days spent trying to chase down my service person Amanda. She explained to me she was off for a couple of days, and that was probably the issue. No one else told me that when I called, however most of the time no one answers. Regardless, no one apologized for the delay and no one took responsibility. Today when I went to pick up the car I saw a sign posted outside that said Practice Social Distancing Face Mask Required, however only 1 employee out of the 7 that I saw had a mask on. IMG_0730.HEIC IMG_0729.HEIC More
by Mellowgg
Employees Worked With
Amanda
December 28, 2018
Never ever leave your car here. Made an appointment for 9:30 on Dec.28, 2018 for a recall on ABS. Suppose to be a 3 hour job. Told the service advisor I would not wait that long an Made an appointment for 9:30 on Dec.28, 2018 for a recall on ABS. Suppose to be a 3 hour job. Told the service advisor I would not wait that long and he said he would call when ready. It is now 5:30 and I just called to see if I could come pick it up. It is just now being worked on and will not be ready until tomorrow, This is not the first time this service department has done this. Only reason I did come here was because the warranty letter stated it needed to be fixed there where I purchased it. I do not think they care about their customers, we are all just a number to them. DO YOURSELF A FAVOR AND FIND A INDEPENDENT AUTO REPAIR SHOP AND AVOID THIS PLACE LIKE THE PLAQUE More
by Abrb
Employees Worked With
Zack
November 10, 2017
Awful Dealership, Damaged My Car Beyond Repair The most horrible, unprofessional service I’ve ever received at a dealership. It all started when my alternator went out in 2016. They were very fr The most horrible, unprofessional service I’ve ever received at a dealership. It all started when my alternator went out in 2016. They were very friendly at first, but the moment I decided to trust them with my car, everything went downhill. They stole several items out of my car when giving me a “complimentary detail” for which I did not ask, and they could not seem to locate the items when I personally went back to the garage to look for myself. They “fixed” my alternator - only to find out they’d broken my A/C in the process. When confronted, they tried to act like they didn’t do it, until I went to management. Foolishly, I trusted them again with a simple task: replacing windshield wipers. In doing so, they left the plastic on the new blades, which was a serious hazard driving in rush-hour rain. Just when I decided to stay away from AutoNation Nissan Marietta, my alternator went out AGAIN… only one year after they “fixed” it the first time. Again, they tried to wiggle out of taking responsibility, until I spoke with management… again. The cherry on top….. Two hours after picking up the car from the dealership, it broke down in the middle of an intersection….. I ended up needing to get a new car (which I was not happy about, and it was NOT from Nissan). It was apparent that they’d damaged my alternator (and who knows what else) beyond repair. The only reason they have such a high rating on Google is because they give incentives for good reviews - but please dig deeper before trusting them with your car. More
by FordFella
Employees Worked With
N/A
September 26, 2017
TERRIBLE SERVICE I decided to give this Nissan Autonation a try after having an extremely bad experience with the service department at the one off of Thornton Road bu I decided to give this Nissan Autonation a try after having an extremely bad experience with the service department at the one off of Thornton Road but at this point I never want to buy another Nissan just so I have never have to deal with them. I had an appointment at 10am to have a spare tire changed and my brakes replaced. I dropped my car off at 8:40sm because I had to be to work. I got a call later in the day saying the brakes needed to be replaced and it would be $236. I said great go ahead and do it. When I got to the dealership to pick up my car I was told I would have to bring it back the next day because the tire was not in and that the total for my brakes would be $313. I thought ok probably just taxes added in. Then her supervisor came over and said she forgot to charge me for labor and it would actually be $538. The agent forgot to mention it would be $236 for each brake set. And tried to give me a $30 credit because she knows she made an error. Ashley was a sweet person but should probably consider looking for a new job because she her mistake cost me and extra $300 I can only imagine what she's costing everyone else More
by UpsetCustomer2017
Employees Worked With
Ashley
August 16, 2017
Completely Ignored I bought a Nissan Versa back in 2014 and sadly this year I had a total Loss. I had forgotten that I had purchased an extended warranty and other deale I bought a Nissan Versa back in 2014 and sadly this year I had a total Loss. I had forgotten that I had purchased an extended warranty and other dealership service programs when I paid off my car after the loss. But was reminded by the financial department at another dealership that these programs had to be cancelled and I would be refunded for what wasn't used depending on my mileage when the car was a loss. I called the dealership at least 6 times during the day with a false promise that the financial department would call me back. I had to get upset to finally get a call back by the financial dept, specifically the person in charge Mr.Richard Muhammad. He told me he couldn't cancel my services unless I went there myself, I live an hour away but I understood that this was a requirement so I went to the dealership, brought all the paperwork he requested and he cancelled all my services. A month passes by and still there was no check, so I called Nissan Corporate and the lady tells me ALL MY SERVICES ARE STILL ACTIVE WITH NO PENDING CANCELLATION. Thankfully, she was nice and helped me cancel it online with them, but she warned me that there were still some services active that she couldn't cancel because they were done through the dealership. So, again, I email Mr. Muhammad thinking that was the best way to reach him since he doesn't take calls, to ask him why they weren't cancelled and to please make sure the ones with the dealership are, since Corporate cancelled their share. A week passes by NO ANSWER, so I call and his voicemail said he was on vacation and he would return the next day. I still left a message telling him that I had emailed him and that I understood why he didn't answer since he was on vacation but that when he came back to please call me immediately so that we can finish the cancellation. A month has gone by and NO ANSWER. When it came to buying the car and sell me the stuff they were PROS but when it came to cancelling the services I get ignored, I feel like I need to beg to get WHAT IS FAIR and THAT IS NOT OK!!! I don't know what to do or who can help me anymore but I'm still waiting for them to refund me. Update: After I posted this review in google they messaged me back telling me to give them a call so that we can resolve the issue and I did. The manager in charge was not available, so I left a message, it has been two weeks and no call back to fix the problem!! More
by Michelle Ruales
Employees Worked With
Richard Muhammad
January 18, 2017
Experience at Autonation Nissan was very good service Our experience at Autonation Nissan was wonderful. If you are in the market for a car, See CM Patel, He is honest and really takes his time working Our experience at Autonation Nissan was wonderful. If you are in the market for a car, See CM Patel, He is honest and really takes his time working with you to find the car you love. Highly recommended Buying and leasing from dealer C M Patel. Thank You! C M Patel More
by Randy20
Employees Worked With
C M Patel
