Nissan of Marietta - Service Center

Always great service. Staff are professional. From greeting to departure a solid experience. You know how much it will cost and how long it will take from the beginning. Staff are professional. From greeting to departure a solid experience. You know how much it will cost and how long it will take from the beginning. More

The overall service was very good. Mr. Huffman was very patient to clarify my queries and gave me updates while my car was being serviced. Unfortunately, I think the service centre was Mr. Huffman was very patient to clarify my queries and gave me updates while my car was being serviced. Unfortunately, I think the service centre was either short-staffed or had a lot of vehicles being serviced at the same time, so they were unable to do a quick cleanup of my car, unlike the last time I dropped it off for maintenance. More

I was greeted with a smile and Mr. Richard was ready to service my vehicle. Richard was ready to service my vehicle. More

Our service rep, Olay, took a lot of time with us and was very helpful. He answered all of our questions. The work was completed right on schedule. very helpful. He answered all of our questions. The work was completed right on schedule. More

Great customer service was given by Mr Richard. He is always very patient and kind. I call and was able to get appointment the next week. Awesome service work done He is always very patient and kind. I call and was able to get appointment the next week. Awesome service work done More

It was a very pleasant experience at the dealership again. Richard was friendly and courteous as always. again. Richard was friendly and courteous as always. More

Richard Philadelphia was my service adviser. Overall the service was great. Waiting environment was clean and I was able to continue with my work in a calm place while waiting. Car is also back Overall the service was great. Waiting environment was clean and I was able to continue with my work in a calm place while waiting. Car is also back to it's best after service. :) More

This is my second bad experience with the service dept. I came back to give them a second chance and they didn’t rotate my tires after paying the 29.00. The supervisor I was working with tried to act sympa I came back to give them a second chance and they didn’t rotate my tires after paying the 29.00. The supervisor I was working with tried to act sympathetic but was trying to be funny. He could have handled the situation better. One I told him I knew my tires wasn’t rotated because the same dirty tire was on the front. He said “I will talk with the individual and make sure it’s done this time.” But made sure to let me know they were busy. The supervisor(well he told me he was the supervisor.) Tried to make an excuse as to why they didn’t rotate my tires. The thing is I asked him did they find any issues. He said “Only thing they suggest is new spark plugs.” I said “Are my tires and breaks ok?” He said “ Your tires are still in good condition.” I said oh because I went to GoodYear to get air in my tire due to the message on my dash board yesterday and the guy said I needed two new front tires.” The supervisor was talking loudly because other people was around. Saying your tires and breaks are good, they just trying to get your money. But when I brought my car right back and my tires were really rotated, he said oh yeah, you do need to new front tires. Know one informed me. But I said if they rotated the tires they would have known. Few things I didn’t like was the supervisor didn’t pull me to the side to talk we me. He talked to me and was loudly talking trying to explain what happened with my tire rotation in the waiting area in front of other customers. He loudly said”You have mix matched tires but anyway the tires were rotated. That was an unnecessary comment. I didn’t get loud about the issue of my tires not being rotated even though I paid for the services so why would he be loud about the situation once he rotated my tires.Secondly, he didn’t even offer me a refund. Thirdly, he said my car was ready and to follow him. Remember all this was in front of other consumers. As we waited for my car he said again they were really busy. I’m saying to myself like what? You all didn’t complete a service I paid for. I wonder how many other people you all did this too. I didn’t say anything to the supervisor just smiled. They never brought my car out. The supervisor said “let me go see what the problem is.” He brought my car to me saying “ They act like they couldn’t move a car.” All this was very bad Customer service. They only reason I gave three stars and said I would refer friends and family is because I can’t blame everyone for a few bad apples. I’m a supervisor and in a situation like this, I would have showed empathy to the consumer, made sure the issue was resolved, did some coaching with the tech, once the issue was resolved I would have pulled the consumer to the side apologizing again, and either offered a refund or some type of incentive. Because I wouldn’t want to lose any consumer. The guy I was working with needs coaching in customer service himself. More

I just love the staff here, they are always friendly and efficient. They always exceed my expectations. efficient. They always exceed my expectations. More

Last week only I bought a nissan Rogue and I am extremely satisfied from the dealer. They are very transparent about the pricing of the car and also provide the different proposals as per your need. Jaime wa satisfied from the dealer. They are very transparent about the pricing of the car and also provide the different proposals as per your need. Jaime was really helpful and provided all the information about the vehicle. Jamie did everything he could to make sure we are happy with our Nissan Rogue. Highly recommend this dealership to anyone that is looking to buy the car. More