Nissan of Marietta - Service Center

Four years ago I left 4 star review for this location. Today, I would leave 0 if I could. Last December I dropped my car off for the 100,000 mile service and paid almost $4,000 to have everything they rec Today, I would leave 0 if I could. Last December I dropped my car off for the 100,000 mile service and paid almost $4,000 to have everything they recommended done, including a tire rotation. After picking up my car and getting home, I noticed the tires hadn't been rotated. I decided that I would raise the issue and have them do it next time I needed service. Fast forward to earlier this month when leaves had gotten into my cabin air blower and were stuck in the fan. I dropped the car off to have the leaves removed, the tires rotated, and an oil change done. When I picked the car up and got home and noticed that the tires had yet again not been rotated. Additionally, after a day or so went by I started hearing the leaves making noise in the blower. Because I needed my truck to get to and from work, I left the maintenance manager know what was going on and that I would bring the truck back later. One week ago today I dropped off the truck yet again to have the tires rotated and the leaves removed. My wife dropped me off this afternoon to pick the car up and headed home. Surely they would get it right on the third try. When they pulled the truck around, the first thing I checked was the tires. Yet again, not rotated. I turned the car off to go inside and speak with someone. While waiting, I decided to turn the truck back on so I could see if I heard the leaves. The battery was dead. A couple of folks came out and jump started the truck while the maintenance manager informed me that they could prorate the replacement of the battery that had been replaced at their location 3 years or less ago and was working just fine before I dropped it off. So, now for a fourth time, I am leaving my truck at Nissan Marietta (Cobb Pkwy) to have the tires rotated and now a battery test conducted. I had to pay to get myself back home and now have no way to get to work on Monday because of course, they will still have my car. I also want to mention that on my last visit, the cabin air filters were changed. During the most recent visit they charged me $42 to change the cabin air filters that had been changed a week prior. The visit cost me $178 and left me with a Lyft bill to get home, no truck, and work still needing to be done. This why people don't trust dealerships and would rather do business with small maintenance shops. No attention to detail and no real concern about the customer's time and money being wasted. I am excited to get my truck back so I can find another place to get it serviced moving forward. While the customer should feel good knowing they are getting their car serviced at the dealership, this is not the place to get work done. More

Horrible communication! ! No one in the service department picks up in coming calls or replies to emails, including the service manager, Nick Dudley. I called and emailed fo ! No one in the service department picks up in coming calls or replies to emails, including the service manager, Nick Dudley. I called and emailed for three days trying to get an update on the status of an auto part that was ordered for my vehicle. I couldn't get pass the automated voicemail, which auto-directed me into a que with music playing in my ear, just to get automatically disconnected. This went on ALL DAY as i continued to try to get a LIVE BODY on the phone . I called and got a hold of their call center and to my surprise she looped me back to square one-- automated voicemail after me telling her I couldn't get anyone at the dealership on the phone. This went on for two days straight. I even called the service manager - Nick Dudley only to run into another road block- his voicemail for two days. I tried to leave a voicemail with my service advisor - Richard Philadelphia, however was not able to do so, because his voicemail box was full. I attempted to go on the Nissan - Mtta. website and send an email for support, but of course the prompt under the service agents names won't allow you to submit an email. Finally the morning of day three, I called and spoke with the front desk receptionist, she acknowledged there were 5 (five) service agents working and none of them are picking up their phones. I would think, incoming calls and emails would be considered a priority as this is an avenue, a life line for incoming potential business. I shouldn't have to initiate the phone call to track down an ordered part for my vehicle, just to discover it is sitting in their parts department without me being notified. Be mindful, the original parts order was placed on 12/28/2025 and it is now 01/07/2025. After leaving voicemails with Nick Dudley the service manager, he finally calls me back and confirmed the ordered part is in and ready to be installed. However, I'm a believer that , your 1st impression is your best impression and they failed miserably. How can I trust them with servicing my vehicles going forward, with broken lines of communication as such? So as I told Nick Dudley, " I will take my business else where" to another Nissan dealer where I'm appreciated, valued and customer satisfaction is job #1. More

This service center downright stole my money! I dropped my car there for repair specifically to pass emissions. I explained throughly to the agent, Davis, that I want to repair the car for emi I dropped my car there for repair specifically to pass emissions. I explained throughly to the agent, Davis, that I want to repair the car for emissions purposes. So i asked him, after the repair, will my car be ready and pass the emissions test. HE SAID YES! I then agreed to apply for the Sunbit monthly payment method for a total of $2100. $1300 for parts, the rest is labor cost. When I pick my car up the next day, as soon as I drive it, I feel no difference what so ever. The same sluggish feeling I got before the "repair" is still there. However, I still take it directly to the emissions spot. ON THAT SAME DAY! It fails, and I was told to drive it some more... I drive for 150 more miles, and it fails again. So it is now very funny when I take the car back to nissan I have to be lectured by the manager telling me that a new error code came from the time I picked up the car to now.. and thqt i now have to pay an additional $700 to fix it. SOMETHING THEY KNEW ABOUT THE FIRST TIME!!! RUBBISH! ABSOLUTE RUBBISH! Because I took the emissions test on that same very day I picked up the car. Tested multiple times during the week. So you mean to tell me a new code came up from the drive from the Nissan service center to the emissions spot in acworth? RUBBISH! So now, I'm stuck with this $2100 bill and will be paying for it monthly. FOR NOTHING! I think all this Nissa did was clear the code to hide the check engine light and took my money. I'm not going down without a fight. I will leave this very review on every public page for this particular service center. Additionally, I will look into getting an attorney involved with this blatant theft. ON WHAT PLANET DO THEY THINK THAT WE CAN PAY $2100 TO FIX AN ISSUE AND THE ISSUE STILL PERSIST ON THE SAME VERY DAY OF PICK UP... AND TO ADD INSULT TO INJURY, THEY ASK YOU T OK PAY AN ADDITIONAL $700 TO FIX WHAT THEY WERE TO FIX THE FIRST xxxx PLACE!!! More

Autonation sold the dlrsp and now uus customers who need repairs cant get them, they promised to fix their mistakes 2 mths ago and Im still waiting, noone would return my calls or emails even before it was repairs cant get them, they promised to fix their mistakes 2 mths ago and Im still waiting, noone would return my calls or emails even before it was sold, so now what so we do? Is new owner going to make good on autonations neglect, my car is 2 1/2 mths old and still waiting on retint of windows and door repair from tint guy putting hole in leather, More