Nissan of Marietta

I do not usually write reviews, but this one right here is well deserved. I purchased my first car from Smith Automotive at Nissan of Marietta, and let me tell you this was hands down the best experience I is well deserved. I purchased my first car from Smith Automotive at Nissan of Marietta, and let me tell you this was hands down the best experience I have ever had with any dealership. I currently own four cars, and I have dealt with my fair share of dealerships before. None of them even come close to the level of professionalism and genuine customer care I experienced here. The team that helped me was unreal. David, Bryan, Meri, Isaiah and Stephen all stepped in to help me. I am not even sure half of them were working in sales because it felt like the whole team came together for me. Not one person tried to hustle me or pressure me into something I did not want. They respected my research, my budget and my goals. I came in knowing exactly what I wanted, and instead of trying to push me into a more expensive car like most dealerships do, they told me they would take care of me and they kept their word. They got me the exact car I came for, the monthly payment I needed, and they worked with me to include a warranty that actually makes sense. To anyone who has ever dreaded walking into a dealership, I understand you, but this place is different. This is the one dealership I would recommend to anyone whether you have bad credit, good credit or no credit history at all. If you are a first time car buyer or a young adult trying to make smart decisions, do not overlook this place. The used car selection is solid for the size of the lot. They focus on quality over quantity and they even washed and detailed my car before I drove off, even though it was not brand new. The small details made the difference. Every time I walked in they offered me hot chocolate, coffee, granola bars, trail mix and a comfortable place to sit. Nobody rushed me. Nobody pushed me. They truly cared that I was happy with my decision. You do not buy a car just for the experience in the building, but the way this team treats you matters, especially when you have never had a good car buying experience before. These people work with you no matter what. I honestly believe this team should be training other dealerships on how to treat customers with honesty and respect. If you are reading this and wondering if you should give them a chance, do it. You will thank yourself later. More

They truly go above and beyond at this dealership. My girlfriend and I had just been through a scandalous and nefarious episode with a dealership a few miles away from (MMM) and they sold us a electri My girlfriend and I had just been through a scandalous and nefarious episode with a dealership a few miles away from (MMM) and they sold us a electric car that couldn't hold a charge. My girlfriend was distraught and thought we would be stuck with the purchase. We initially contacted Nissan of Marietta with intentions of getting a charge for the lemon we were sold but never imagined we would be ending our day with a 2025 Sentra. It was an amazing and smooth process from start to finish, our sales associate Diondre Kirkwood was awesome and stayed with us from start to finish working his magic and turning our day right side up again. We were processed out by Sales Manager Erik Gonalez who then worked more magic over our already magnificent experience by getting us a lower monthly payment and more perks. I am so glad we were lead there and the work they do here is nothing less than divine. Oh and they have this crazy cool water machine that does water sorcery! More

This is my local Nissan dealer. I have owned my current Nissan, which is a Pathfinder for 8 years and take it to Nissan of Marietta for any kind of maintenance. They always treat me I have owned my current Nissan, which is a Pathfinder for 8 years and take it to Nissan of Marietta for any kind of maintenance. They always treat me like family. My previous vehicle was an Xterra, which I had for 13 years. These cars are built to last. More

They call you every 30 minutes when they are trying to make a sale, but act like you don’t exist once they have. They have charged me a ridiculous amount of money to add steps on my truck, and now I can’t make a sale, but act like you don’t exist once they have. They have charged me a ridiculous amount of money to add steps on my truck, and now I can’t get anyone there to tell when they’re going to install them, or give me my money back, so that I can get it done somewhere else. I am beginning to think that I may need to get the law involved at this point. Customer service after the sale is awful, to say the least. Should have gone to Town Center. More

Would like to give Belle Marsh in the Service department a 5 star review. She listened to what I wanted checked out on my car and that is exactly what they did. No surprise charges. She was very friendly an a 5 star review. She listened to what I wanted checked out on my car and that is exactly what they did. No surprise charges. She was very friendly and very through with her explanations of services. She made me glad I took my car there. More

Nissan of Marietta has been great with professional and friendly service. From first being greeted by Ugonna and Kamron floor manager. My sales/service advisor Ugonna has been knowledgeable, patient and v friendly service. From first being greeted by Ugonna and Kamron floor manager. My sales/service advisor Ugonna has been knowledgeable, patient and very diligent with accommodating my economic and vehicle needs over two days. I will return and be customer for life as said best by general manager Terrell. I am thankful for the whole team’s efforts and persistence in striking the best deal for all involved. More

Four years ago I left 4 star review for this location. Today, I would leave 0 if I could. Last December I dropped my car off for the 100,000 mile service and paid almost $4,000 to have everything they rec Today, I would leave 0 if I could. Last December I dropped my car off for the 100,000 mile service and paid almost $4,000 to have everything they recommended done, including a tire rotation. After picking up my car and getting home, I noticed the tires hadn't been rotated. I decided that I would raise the issue and have them do it next time I needed service. Fast forward to earlier this month when leaves had gotten into my cabin air blower and were stuck in the fan. I dropped the car off to have the leaves removed, the tires rotated, and an oil change done. When I picked the car up and got home and noticed that the tires had yet again not been rotated. Additionally, after a day or so went by I started hearing the leaves making noise in the blower. Because I needed my truck to get to and from work, I left the maintenance manager know what was going on and that I would bring the truck back later. One week ago today I dropped off the truck yet again to have the tires rotated and the leaves removed. My wife dropped me off this afternoon to pick the car up and headed home. Surely they would get it right on the third try. When they pulled the truck around, the first thing I checked was the tires. Yet again, not rotated. I turned the car off to go inside and speak with someone. While waiting, I decided to turn the truck back on so I could see if I heard the leaves. The battery was dead. A couple of folks came out and jump started the truck while the maintenance manager informed me that they could prorate the replacement of the battery that had been replaced at their location 3 years or less ago and was working just fine before I dropped it off. So, now for a fourth time, I am leaving my truck at Nissan Marietta (Cobb Pkwy) to have the tires rotated and now a battery test conducted. I had to pay to get myself back home and now have no way to get to work on Monday because of course, they will still have my car. I also want to mention that on my last visit, the cabin air filters were changed. During the most recent visit they charged me $42 to change the cabin air filters that had been changed a week prior. The visit cost me $178 and left me with a Lyft bill to get home, no truck, and work still needing to be done. This why people don't trust dealerships and would rather do business with small maintenance shops. No attention to detail and no real concern about the customer's time and money being wasted. I am excited to get my truck back so I can find another place to get it serviced moving forward. While the customer should feel good knowing they are getting their car serviced at the dealership, this is not the place to get work done. More

Horrible communication! ! No one in the service department picks up in coming calls or replies to emails, including the service manager, Nick Dudley. I called and emailed fo ! No one in the service department picks up in coming calls or replies to emails, including the service manager, Nick Dudley. I called and emailed for three days trying to get an update on the status of an auto part that was ordered for my vehicle. I couldn't get pass the automated voicemail, which auto-directed me into a que with music playing in my ear, just to get automatically disconnected. This went on ALL DAY as i continued to try to get a LIVE BODY on the phone . I called and got a hold of their call center and to my surprise she looped me back to square one-- automated voicemail after me telling her I couldn't get anyone at the dealership on the phone. This went on for two days straight. I even called the service manager - Nick Dudley only to run into another road block- his voicemail for two days. I tried to leave a voicemail with my service advisor - Richard Philadelphia, however was not able to do so, because his voicemail box was full. I attempted to go on the Nissan - Mtta. website and send an email for support, but of course the prompt under the service agents names won't allow you to submit an email. Finally the morning of day three, I called and spoke with the front desk receptionist, she acknowledged there were 5 (five) service agents working and none of them are picking up their phones. I would think, incoming calls and emails would be considered a priority as this is an avenue, a life line for incoming potential business. I shouldn't have to initiate the phone call to track down an ordered part for my vehicle, just to discover it is sitting in their parts department without me being notified. Be mindful, the original parts order was placed on 12/28/2025 and it is now 01/07/2025. After leaving voicemails with Nick Dudley the service manager, he finally calls me back and confirmed the ordered part is in and ready to be installed. However, I'm a believer that , your 1st impression is your best impression and they failed miserably. How can I trust them with servicing my vehicles going forward, with broken lines of communication as such? So as I told Nick Dudley, " I will take my business else where" to another Nissan dealer where I'm appreciated, valued and customer satisfaction is job #1. More

Fantastic Customer Service! !! Donald is a very experienced Salesman with a ton of patience and kindness. Highly recommended!!! !! Donald is a very experienced Salesman with a ton of patience and kindness. Highly recommended!!! More

This service center downright stole my money! I dropped my car there for repair specifically to pass emissions. I explained throughly to the agent, Davis, that I want to repair the car for emi I dropped my car there for repair specifically to pass emissions. I explained throughly to the agent, Davis, that I want to repair the car for emissions purposes. So i asked him, after the repair, will my car be ready and pass the emissions test. HE SAID YES! I then agreed to apply for the Sunbit monthly payment method for a total of $2100. $1300 for parts, the rest is labor cost. When I pick my car up the next day, as soon as I drive it, I feel no difference what so ever. The same sluggish feeling I got before the "repair" is still there. However, I still take it directly to the emissions spot. ON THAT SAME DAY! It fails, and I was told to drive it some more... I drive for 150 more miles, and it fails again. So it is now very funny when I take the car back to nissan I have to be lectured by the manager telling me that a new error code came from the time I picked up the car to now.. and thqt i now have to pay an additional $700 to fix it. SOMETHING THEY KNEW ABOUT THE FIRST TIME!!! RUBBISH! ABSOLUTE RUBBISH! Because I took the emissions test on that same very day I picked up the car. Tested multiple times during the week. So you mean to tell me a new code came up from the drive from the Nissan service center to the emissions spot in acworth? RUBBISH! So now, I'm stuck with this $2100 bill and will be paying for it monthly. FOR NOTHING! I think all this Nissa did was clear the code to hide the check engine light and took my money. I'm not going down without a fight. I will leave this very review on every public page for this particular service center. Additionally, I will look into getting an attorney involved with this blatant theft. ON WHAT PLANET DO THEY THINK THAT WE CAN PAY $2100 TO FIX AN ISSUE AND THE ISSUE STILL PERSIST ON THE SAME VERY DAY OF PICK UP... AND TO ADD INSULT TO INJURY, THEY ASK YOU T OK PAY AN ADDITIONAL $700 TO FIX WHAT THEY WERE TO FIX THE FIRST xxxx PLACE!!! More