Nissan of Marietta

The worst car buying experience.!! To those that are reading.....PLEASE TAKE HEED. Stay FAR FAR FAR away from this place. I purchased a Pre- Owned vehicle (60 day limited warranty) 20 To those that are reading.....PLEASE TAKE HEED. Stay FAR FAR FAR away from this place. I purchased a Pre- Owned vehicle (60 day limited warranty) 2012 Maxima the ending of June 2016. Upon leaving the dealership, (i should've known something was wrong when I was asked to have the emissions done "up the street" ( escorted by Duncan Guda, because he had to fill up the gas tank) and to change the key fob battery because the dashboard blinked.... change battery. This was not there, the last day I observed the vehicle ). I didn't sweat it and continued on my journey with this purchase. That same night I arrived home, I realized that the turning signal lights on the side mirrors were not operating. The next morning, I decided to contact the used car sales manager (Greg Darian) to address the issue. In his own words he stated that ...we knew that the turning signal lights were not operating and we chose not to fix it because it would cost us too much money. I was taken back by this and shared how dishonest this is to a repeated consumer. I planned on returning the vehicle but before making this decision, I stopped by a local auto shop, inquiring, if this was a quick easy fix. I was then told that this would be costly, but if you just purchased the car (less than 24 hours) they should fix it! I then remembered that the vehicle came with a 60 day limited warranty, and contacted the same manager who then stated that he would contact the service manager to see if there's anything that they can do on their end to assist. I was tired of playing phone tag with the service manager (Nick Dudley) and decided to stop by the dealership a couple days later (Fri. June 24th). Post conversing with Nick (in person )and stating that he wasn't aware that I had a 60 day limited warranty which I presented to him), he then came back from speaking with his "advisors" to go ahead and fix the issue after contacting the warranty claims dept. and expedite the policy because it would take 3-4 weeks before they would here back from them. (LIES AGAIN). I then left the dealership and awaiting for a call to bring the vehicle back. The following week (June 28), I decided to have the windows tinted. The guy who worked on the vehicle noticed that the driver's side window was scratched really bad. I then started feeling uneasy because I'm sure the dealership knew about this, and If I didn't have the windows tinted, i wouldn't know. The next day, the driver's side door handle was loose. I then started to throughly inspect the car and it went down hill from there.. They stated that the car was a sports/tech/cold weather package but that was a LIE as many features (on the car sticker (that was never on the car, but in a folder) was missing, many lights on navigation control panel was not working, key fob battery needed changing again and the cigarette lighter not working, Previous owners items left in the vehicle and etc. I needed the car inspected and these issues addressed and so I called the dealership and no response. . I didn't hear back from the dealership and decided to call back and left a VM. I get a call back from Stephanie (Service Dept. a week later),who stated that the warranty was denied. I then quickly call back the claims dept. and was told that nothing under my name or vin was under my name. I called back and spoke with stephanie, told her what was shared with me and and requested that the forms be sent to AN claims dept. I then waited 2-3 days, called back the claims dept. and still the same nonsense. The next day (fri July 8th) I stopped by the dealership to get some answers and have the car checked out and for someone to share with me what is going on. I see stephanie and she shared that the car cannot be checked out today nor is the service mgr available to speak but they can schedule for the car to be seen and speak with Nick then. The following week (July 11th), I get there and as the car is visibly observed by one the techs (who also points out the issues: including another service tech) then shares that work cannot be done Unless I come out of pocket, because you don't have a warranty. I'm heated and need to speak with somebody. Nick then comes from this "meeting" and then tells me the same thing. So now I'm looking for the Finance manger who did the paper work ...no longer works there. I then see Greg Darian who then Tells me that we can't help you today "because you know we have business to attend to", but we can meet with you tomorrow ( w/ theGM) to get this taken care of. I finally get a meeting scheduled because i sent an email out regarding my disgust with the treatment I received. I get to the meeting (tues July 12) and during the meeting I meet with the Gm (Shawn Loibman) and the the Mgr's mentioned earlier. I tried to return he car cause this is total BS as a consumer to deal with. It was concluded that they would fix the turning signal lights and just "align the scratch window...nothing else and then (Greg Darian) question me by saying , " are you satisfied because we don't want you coming back and forth here with issues about the car". (Are you serious!?!?) The next day while driving, I roll the window down and what do you know...SCRATCH! I then send an email to the GM requesting if the window can be reclaimed because it's defective and can get worse. I get a reply that no work will be done and he will turn this case the the legal team. I then get a call back for the GM (July 12) stating that the 60 day limited warrant will be honored but that's it. I attempted to call the corporate office sever times and no call back. I then hired an attorney to handle the case because this was just ridiculous. In the end...up until yesterday (Aug.25) someone called back from auto nation corporate to say that this is not a legal issue and there's nothing that can be done. And then sent me a silly "10% discount". Im in the process of getting rid of this car. PLEASE ....any and everyone that is lookjng for a car...go to a real Nissan dealership because they clearly are not about the consumer or their reputation. Trust me....you will be better off at Nalley Nissan, Sutherlin or Nissan Union city. Don't say I didnt warn You! More

Hank Rogers As I’m sure you are well aware, the car buying process can be a headache on a lot of car buyers. This was the process for my husband and I after our c As I’m sure you are well aware, the car buying process can be a headache on a lot of car buyers. This was the process for my husband and I after our car was totaled in a car accident. Our family was shook up and now stuck with the burden of having to buy another vehicle fast. We were looking online and spending our evening driving from one car dealership to another where everyone was pressuring us to make a purchase fast and were pushing us in wrong directions. That is, until we met Hank at Auto Nation Nissan. Not only did he give us a good vibe right from the phone, Hank was extremely helpful and not pushy. He learned about what we liked and took our wish list (which dealers everywhere else said was unrealistic) and found us the perfect vehicle! When I say we’re in love with our new (used) Honda CR-V, I mean it! He led us through everything we needed to know so we not only felt educated about the vehicle and the car buying process, but we also felt like we were dealing with a company we could trust. I feel confident about purchasing my Honda from Auto Nation Nissan even after looking at vehicles at the Honda dealership down the street! We would like to say thank you to Hank and to Auto Nation Nissan for making the car buying process a great one! Should we need a car in the future, we’ll be sure to stop by! More

Greg Foye When I came into the dealership to look for a car, I wasn't initially scheduled to talk to Greg. Greg greated me at the door and when the person I was When I came into the dealership to look for a car, I wasn't initially scheduled to talk to Greg. Greg greated me at the door and when the person I was suppose to meet with wasn't there, Greg stepped up to the plate. Through all the curve balls I was throwing to not spend a hell of a lot of money. I ending up not spending a hell of a lot anyway. I got the car that fitted me perfectly. Thanks to Greg and his cool and calm demeanor. He mad it a wonderful experience to become a new car owner. More

Willie D. I met Mr. Greg Foye when I went to purchase a used 370Z.Mr. Foye was very helpful during the purchase of this vehicle. He went above and beyond to ens I met Mr. Greg Foye when I went to purchase a used 370Z.Mr. Foye was very helpful during the purchase of this vehicle. He went above and beyond to ensure that I was satified with my purchase.He was very patient and understanding.Since the purchase of my 370Z,Mr. Foye continue to be helpful when I come in to have the vehicle serviced. He make sure that this car is given the utermost attention while it is being serviced. If you are in the market for a car, I would recommend you go see Mr. Greg Foye to complete your purchase. More

Two Thumbs Up Pockett! Pockett was a very awesome salesman! Very helpful, very hospitable! I would recommend him to anyone! Focused on our needs and gave us exactly what we Pockett was a very awesome salesman! Very helpful, very hospitable! I would recommend him to anyone! Focused on our needs and gave us exactly what we needed! Someone needs to give this guy a raise! More

Mr. Greg Foye is the best guy at AutoNation. Mr. Greg Foye! A man on a mission. He gives his 120% in customer service. Mr. Foye help me, a young scared college student get her first car on her ow Mr. Greg Foye! A man on a mission. He gives his 120% in customer service. Mr. Foye help me, a young scared college student get her first car on her own. My mother and I met Mr. Foye on January 23, 2015. He was so helpful, understanding and patient. Ever since then he has been the person that I go to if I have any problem with my 2011 Rogue. He is a very friendly, humble, and hardworking salesman. So, if you want a good deal on a car go to AutoNation Nissan Marietta and I strongly recommend you stop by and have a chat with Greg Foye. More

Scott C was extremely helpful Scott Carasik was extremely helpful in the process of trading in our Pathfinder for a new Altima. He understood that we no longer needed a large SUV Scott Carasik was extremely helpful in the process of trading in our Pathfinder for a new Altima. He understood that we no longer needed a large SUV but would do much better with a sedan for our short trips. He explained in details the working of the Altima and how it made more sense for our life than the Pathfinder. I would recommend him for your purchase of your next vehicle. More

Great experience, extremely helpful Hands down the best dealership I have been to in a very long time! Pockett Lankford came up to me immediately and started helping me in any way he cou Hands down the best dealership I have been to in a very long time! Pockett Lankford came up to me immediately and started helping me in any way he could. He was very knowledgable about the cars they had on their lot, and helped me find the best truck for me. More

Greg Foye is the man you want!!! Purchased a Brand New 2015 Sentra and and a used 2012 Altima (within 2 months of each other) with the help of Greg Foye. Both times he was personable Purchased a Brand New 2015 Sentra and and a used 2012 Altima (within 2 months of each other) with the help of Greg Foye. Both times he was personable and did everything that he could to help me make the right choice for ME. He's also very patient with indecisive buyers as myself! I would recommend that anyone looking to do business at this dealership request to work with Mr. Foye; you will not be disappointed. More

Excellent car buying experience Bought my wife a 2006 acura tl from the used car department. The whole experience was great, Greg Foye helped us out tremendously and got us a great d Bought my wife a 2006 acura tl from the used car department. The whole experience was great, Greg Foye helped us out tremendously and got us a great deal. This will not be the last vehicle i buy from autonation nissan!!!! More