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Nissan of Marietta
Marietta, GA
588 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 588 reviews
January 22, 2022
This was my best car buying experience. I have purchased a lot of cars over the years, and this was a awesome experience. I will be back for anymore cars I buy. a lot of cars over the years, and this was a awesome experience. I will be back for anymore cars I buy. More
by Chaebrown52
Employees Worked With
Jason Peacock, 5 🌟 and Gabriel 5 🌟 , Duncan Guda
January 21, 2022
Felt like waited to long my appointment was at 10. I was on time was not checked in on time then my car took almost 2 hrs for a oil change. Then my information is wrong. on time was not checked in on time then my car took almost 2 hrs for a oil change. Then my information is wrong. More
by fcooks29
Employees Worked With
No
January 21, 2022
AutoNation Nissan of Marietta is an Awesome buying and Spending experience ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I've done a fairly good amount of business with AutoNation Nissan of Marietta the last year and COULD NOT and HAV Spending experience ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I've done a fairly good amount of business with AutoNation Nissan of Marietta the last year and COULD NOT and HAVE NOT been Happier or More at EASE with any other financial decisions thus far. Peace Of Mind PRICELESS 😀😀😀😀😎😎😎🤗🤗🤗👍👍👍👍👍⭐⭐⭐⭐⭐⭐⭐⭐⭐ THANK YOU Mr Richard Philadelphia for all Your Awesome Help and an Amazing Customer Satisfying Experience ⭐⭐⭐⭐⭐⭐⭐⭐!!!!😀😎🤗😉🤠 More
by Edward
Employees Worked With
Richard Philadelphia
July 23, 2021
I’m giving one star because I can’t give 0. I dropped my car off there almost three weeks ago, no one will call with updates, I have to send my father down there to get updates. They finally found the probl car off there almost three weeks ago, no one will call with updates, I have to send my father down there to get updates. They finally found the problem with my car 3 days ago and never called for approval to fix. When my father went down to get update the response was basically “oh I thought I called” umm no sir you never called any contacts I left. I have called the service department For updates and can never get a person so I leave a message and no one calls me back. I have never had such poor customer service at a service shop before. I do understand being short staffed but common courtesy to you clients apparently isn’t anything you worry about. I am still wait for a call back from when I called at 1pm today. Guess I’ll be calling again tomorrow to speak to a manager More
by Jess
Employees Worked With
Richard Philadelphia, Rick Mills, Bobby Austin Jr., Mark Mchenry, Eloy Fernandez, Alex Youe, Ron Cagle
June 22, 2020
No regard for the customer safety Of the 5 people working the service counter, one had on a mask, one had as mask around his neck and the other three had no masks. When the one with t Of the 5 people working the service counter, one had on a mask, one had as mask around his neck and the other three had no masks. When the one with the mask around his neck asked if he could help me, I told him to put on his mask, which he did begrudgingly. At that time he directed me to my rep, who did not have a maks. When I brought that to my reps attention me ignored me on more than one occasion. When I asked again if masks were required for the service personnel he told me "NO". I stood about 12 feet from him. This dealership has ZERO concern for the health and well being of the customer. No hand sanitizing stations. The customer has no importance to this facility. I will never go back. More
by jtaylor398
Employees Worked With
don't know his name, never got that close.
May 20, 2020
Picked my car up from the service dept 5/20 at Nissan Marietta after dropping it off on 5/13. One day to look at it, one day was closed(Sunday), one day to fix and the other four days spent trying to cha Marietta after dropping it off on 5/13. One day to look at it, one day was closed(Sunday), one day to fix and the other four days spent trying to chase down my service person Amanda. She explained to me she was off for a couple of days, and that was probably the issue. No one else told me that when I called, however most of the time no one answers. Regardless, no one apologized for the delay and no one took responsibility. Today when I went to pick up the car I saw a sign posted outside that said Practice Social Distancing Face Mask Required, however only 1 employee out of the 7 that I saw had a mask on. IMG_0730.HEIC IMG_0729.HEIC More
by Mellowgg
Employees Worked With
Amanda
December 28, 2018
Never ever leave your car here. Made an appointment for 9:30 on Dec.28, 2018 for a recall on ABS. Suppose to be a 3 hour job. Told the service advisor I would not wait that long an Made an appointment for 9:30 on Dec.28, 2018 for a recall on ABS. Suppose to be a 3 hour job. Told the service advisor I would not wait that long and he said he would call when ready. It is now 5:30 and I just called to see if I could come pick it up. It is just now being worked on and will not be ready until tomorrow, This is not the first time this service department has done this. Only reason I did come here was because the warranty letter stated it needed to be fixed there where I purchased it. I do not think they care about their customers, we are all just a number to them. DO YOURSELF A FAVOR AND FIND A INDEPENDENT AUTO REPAIR SHOP AND AVOID THIS PLACE LIKE THE PLAQUE More
by Abrb
Employees Worked With
Zack
October 06, 2018
Poor performance in all areas Bought a brand new Nissan Titan. They had to get it from another Auto Nation dealer. Did not come with promised accessories. I drove the new truck Bought a brand new Nissan Titan. They had to get it from another Auto Nation dealer. Did not come with promised accessories. I drove the new truck out of the dealership and their were existing recalls. Also dome light did not work. Also could not get my iPhone voice recognition to work with the Bluetooth. Took it back a couple of times and the resolution from the inept service department was that iPhones are "tricky" and it would never work. Really? I hear they may become pretty popular. Tried to get Nissan to help. They told me I had to work it out with the dealership. Arvind Serathy, General Manager of the dealership, was no help. He will tell you anything to get you out of his office, but no resolution. Never will buy at Auto Nation and never another Nissan product. Recommend going anywhere but here. More
by g-man
Employees Worked With
Arvind Serathy
November 10, 2017
Awful Dealership, Damaged My Car Beyond Repair The most horrible, unprofessional service I’ve ever received at a dealership. It all started when my alternator went out in 2016. They were very fr The most horrible, unprofessional service I’ve ever received at a dealership. It all started when my alternator went out in 2016. They were very friendly at first, but the moment I decided to trust them with my car, everything went downhill. They stole several items out of my car when giving me a “complimentary detail” for which I did not ask, and they could not seem to locate the items when I personally went back to the garage to look for myself. They “fixed” my alternator - only to find out they’d broken my A/C in the process. When confronted, they tried to act like they didn’t do it, until I went to management. Foolishly, I trusted them again with a simple task: replacing windshield wipers. In doing so, they left the plastic on the new blades, which was a serious hazard driving in rush-hour rain. Just when I decided to stay away from AutoNation Nissan Marietta, my alternator went out AGAIN… only one year after they “fixed” it the first time. Again, they tried to wiggle out of taking responsibility, until I spoke with management… again. The cherry on top….. Two hours after picking up the car from the dealership, it broke down in the middle of an intersection….. I ended up needing to get a new car (which I was not happy about, and it was NOT from Nissan). It was apparent that they’d damaged my alternator (and who knows what else) beyond repair. The only reason they have such a high rating on Google is because they give incentives for good reviews - but please dig deeper before trusting them with your car. More
by FordFella
Employees Worked With
N/A
October 04, 2017
Tried to sell us on a lie My wife and I went in to look at the Nissan Rogue. The guy was nice enough to let us test drive it, but I thought it was a little overpriced for a 201 My wife and I went in to look at the Nissan Rogue. The guy was nice enough to let us test drive it, but I thought it was a little overpriced for a 2016; especially since I found a 2017 Rogue for cheaper at another Nissan. Anyway, as we test drove it, there was a clicking noise in the steering column that you could also feel. The salesman told us that it was standard noise in ALL Nissans. Being the engineer that I am, I decided to test this out and test drive other Nissans at other dealerships, especially the Rogue. No clicking anywhere else I went. We even bought a 2015 Nissan Pathfinder. No clicking. Basically, he was desperate to sell us a car for the end of the month quotas, even if it was a bad car. More
by Matt1790
Employees Worked With
Duncan
