Nissan of Marietta

Nissan Marietta has a clean facility, good customer service. I appreciated not having to wait long for the service to be done. service. I appreciated not having to wait long for the service to be done. More

Ryan was definitely a great service advisor. . very pleasant personality, professional .. THANK YOU RYAN... Great experience . very pleasant personality, professional .. THANK YOU RYAN... Great experience More

very friendly and professional team, always aware of what your car needs, other than that the place is very clean your car needs, other than that the place is very clean More

The righteous staff is an honor to be acquainted with, because they are kind and work with perfection as their teaching and certification have prepared them for their roles. On the other hand, there are s because they are kind and work with perfection as their teaching and certification have prepared them for their roles. On the other hand, there are some workers who can profit from additional training, because they make me feel pressured and unwanted at Nissan Marietta even though I am a faithful partner. Because certain staff hold to standards and integrity in their work, I prefer to work with a team such as them. My intention is to love everyone not offend. Because God has gifted me with gifts and talents, being perceptive and having my senses exercised, I am aware of my surroundings. For the past few years or so, the work on the vehicle has been in question. The battery has been replaced 3 times. I asked for the Lifetime warranty battery upon the second battery installation, and they were needing to replenish the inventory on that item. Replaced the front brakes at the start of January 2021 and received regular oil changes with the inspections and the brakes were documented in good working order. Then, in December 2021, I noticed a place on the vehicle that looked as if someone had been tampering with the vehicle. Brought the vehicle in, and the suggestion was to have the rear brake system on the vehicle repaired. The advertised price for brake work was around $300 for the special, nevertheless after getting the quote, the cost estimation was around $1,200. However, because of Noel Richard Philadelphia, who works with perfection, and his last name is a testament of his brotherly love, the cost for the total repair of the rear brake system was around almost $900. So very thankful for that savings. However, I brought the vehicle in because I noticed there was rust on the rear brake shoes, that I thought was out of the ordinary, yet I was told that rust is a normal occurrence. Then, I noticed there was a variance in the way the vehicle is operating. Thinking about fuel quality, even though our preference is to utilize premium fuel and not only referring to the octane, we even bought fuel enhancing products to put in the vehicle. We would just like to have assurance in the people who are committed to making our car maintenance a priority and the most perfect partner services available. Thank you for the opportunity to share. More

The salesman I had called to take a look at a very hard to find vehicle kept up with me and gave me updates on the availability, and the finance manager S.Quincy Jones was an outstanding person to talk to to find vehicle kept up with me and gave me updates on the availability, and the finance manager S.Quincy Jones was an outstanding person to talk to and get along with. Very helpful and quite the best experience I’ve had. More

The sales Rep Michelle was very helpful and informative. We worked together and got a great deal on a new vehicle. We worked together and got a great deal on a new vehicle. More

Everyone was very nice and welcoming. They truly listened to what I was looking for in a car and from a financial perspective. One of the best car buying experiences I have ever had. They truly listened to what I was looking for in a car and from a financial perspective. One of the best car buying experiences I have ever had. More

I like the friendliness and "aiming to please" attitude of your personnel. I was disappointed that, when I made the appointment with the main appointment operator to have the recall/class action law suit of your personnel. I was disappointed that, when I made the appointment with the main appointment operator to have the recall/class action law suit front light fixtures installed, she told me that it would take 1 to 2days to get this done. When I arrived at my designated appointment time, I was told that the lights were not available for probably 4 to 6 months they had to be manufactured first. I did get a transmission fluid exchange which was recommended on my last visit there. This was accomplished faster that I anticipated. Service Advisor "Rich" was very professional. I hope you'll keep him. Every time I come to Marietta Service Department, there are always new people there and that was my experience for the last many years. Also, I went to the retail parts department to purchase touch-up paint. It was not available but the gentleman told me that Sutherlin Nissan in Holly Springs had 5 in stock. He must have gone to the trouble to research where I could find the paint. It was a long Haul from my home but a beautiful day for a drive. And Yes, I appreciate always the car wash job before leaving. More

Great communication and clear pricing and Tray was very patient and explained all the features and options patient and explained all the features and options More

Terrible customer service. Terrible follow up. $30k used car was so dirty inside. Told it was cleaned then when it wasn’t, “we didn’t know where to clean.” Go anywhere else but Terrible follow up. $30k used car was so dirty inside. Told it was cleaned then when it wasn’t, “we didn’t know where to clean.” Go anywhere else but here. More