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Nissan of Marietta
Marietta, GA
591 Reviews
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Showing 591 reviews
October 01, 2024
This service center downright stole my money! I dropped my car there for repair specifically to pass emissions. I explained throughly to the agent, Davis, that I want to repair the car for emi I dropped my car there for repair specifically to pass emissions. I explained throughly to the agent, Davis, that I want to repair the car for emissions purposes. So i asked him, after the repair, will my car be ready and pass the emissions test. HE SAID YES! I then agreed to apply for the Sunbit monthly payment method for a total of $2100. $1300 for parts, the rest is labor cost. When I pick my car up the next day, as soon as I drive it, I feel no difference what so ever. The same sluggish feeling I got before the "repair" is still there. However, I still take it directly to the emissions spot. ON THAT SAME DAY! It fails, and I was told to drive it some more... I drive for 150 more miles, and it fails again. So it is now very funny when I take the car back to nissan I have to be lectured by the manager telling me that a new error code came from the time I picked up the car to now.. and thqt i now have to pay an additional $700 to fix it. SOMETHING THEY KNEW ABOUT THE FIRST TIME!!! RUBBISH! ABSOLUTE RUBBISH! Because I took the emissions test on that same very day I picked up the car. Tested multiple times during the week. So you mean to tell me a new code came up from the drive from the Nissan service center to the emissions spot in acworth? RUBBISH! So now, I'm stuck with this $2100 bill and will be paying for it monthly. FOR NOTHING! I think all this Nissa did was clear the code to hide the check engine light and took my money. I'm not going down without a fight. I will leave this very review on every public page for this particular service center. Additionally, I will look into getting an attorney involved with this blatant theft. ON WHAT PLANET DO THEY THINK THAT WE CAN PAY $2100 TO FIX AN ISSUE AND THE ISSUE STILL PERSIST ON THE SAME VERY DAY OF PICK UP... AND TO ADD INSULT TO INJURY, THEY ASK YOU T OK PAY AN ADDITIONAL $700 TO FIX WHAT THEY WERE TO FIX THE FIRST xxxx PLACE!!! More
by Dean
Employees Worked With
Eddie Davis and Manager
August 12, 2024
Autonation sold the dlrsp and now uus customers who need repairs cant get them, they promised to fix their mistakes 2 mths ago and Im still waiting, noone would return my calls or emails even before it was repairs cant get them, they promised to fix their mistakes 2 mths ago and Im still waiting, noone would return my calls or emails even before it was sold, so now what so we do? Is new owner going to make good on autonations neglect, my car is 2 1/2 mths old and still waiting on retint of windows and door repair from tint guy putting hole in leather, More
by Sharondavies678
Employees Worked With
Jon couch, william gresham,nick dudley,duncan guda
August 06, 2024
Disappointing Experience After Ownership Change I recently purchased a car from AutoNation Nissan Marietta about 10 days before they sold the dealership to a new owner. My car only has around 400 mil recently purchased a car from AutoNation Nissan Marietta about 10 days before they sold the dealership to a new owner. My car only has around 400 miles on it, and I started experiencing an oil leak at the joint between the transmission and the engine. I initially reached out via email to the previous general manager, and my email was somehow transferred to someone else at the dealership. They contacted me by phone and asked me to bring my car in for inspection. However, upon arrival, the dealership refused to provide a loaner car for me to drive home while my car was being checked. This left me with no option but to take an Uber home at my own expense and also use Uber to travel to work. To make matters worse, I was not given a specific date for the completion of the service. This experience has been incredibly frustrating, especially considering the car is practically new. The lack of customer care and support after the ownership change is disappointing. I hope the new management takes steps to improve their customer service and support policies. More
by sitienlieng
Employees Worked With
Former General Manager Jon Couch Jr
July 27, 2024
My husband and I had the best experience at Auto Nation Marietta. Everyone was extremely helpful and kind. They worked with us a made it possible for us to drive home in a new Nissan Kicks car, they even s Marietta. Everyone was extremely helpful and kind. They worked with us a made it possible for us to drive home in a new Nissan Kicks car, they even stayed open past closing time for us. This will definitely be where we go from now on! More
by veronicanorman88
Employees Worked With
Miles and Holly
July 27, 2024
Ugonna Onwukeme was my sales woman. She did an amazing job explaining everything and was very honest to the end. I loved her integrity and craftsmanship. Thank you Nissan and thank to t She did an amazing job explaining everything and was very honest to the end. I loved her integrity and craftsmanship. Thank you Nissan and thank to the woman of the hour Ms. Onwukeme! More
by Destiny
Employees Worked With
Ugonna Onwukeme
July 19, 2024
Richard was my Service Advisor and he was FANTASTIC! ! He went out of his way to be helpful and attentive to my various concerns. He is a friendly and warm-hearted person. He deserves a raise!! (I also ! He went out of his way to be helpful and attentive to my various concerns. He is a friendly and warm-hearted person. He deserves a raise!! (I also left a 5-star review on Yelp on approx. 7/9/24). More
by Jon
Employees Worked With
Richard Philadelphia
July 09, 2024
Last Friday, I sent out a few inquiries to help my son navigate through his first car purchase. I received an email from a very large Nissan dealership in Atlanta giving me a great price for a new Nissan navigate through his first car purchase. I received an email from a very large Nissan dealership in Atlanta giving me a great price for a new Nissan Sentra. We drove there on Saturday and my son really enjoyed the test drive, excited at the promise of owning his first car. We sat down to close the deal and were essentially told we could only get the given price if we signed financing terms of 10.99% APR for 72 months. It was a terrible surprise and experience for my entire family. Feel free to review my other reviews for more details. I found the AutoNation Nissan dealership in Marietta late Saturday night. I went through their website, selected a similar new Sentra with 3.9% APR/36m financing terms, and was given a detailed breakdown on the walkout price along with all financing details: monthly payment, down payment, rate, length, and dealer rebates. The price was just as good as the large dealership with my son getting very favorable financing terms. All without speaking to any salesperson and laid out clearly on the web site. I made an appointment for Sunday afternoon. I initially met with John who gladly confirmed the high-level pricing and other details right up front with no surprises, hidden fees, or addendums. He was a great person to work with who took the time to answer all my questions. He then passed me over to Kareem to handle the sale. Kareem did a great job as well. He gave me a breakdown of different monthly rates/payments based on my credit simply to confirm I understood I may not get the payment I was looking for if my credit was not excellent. I filled out the credit app to confirm financing. My credit score is over 800+ so I had no problem locking in 3.9% APR/36m. We closed on the deal and my son drove home in a new car with a big smile on his face. A simple and straightforward process. We have always been a Honda and Toyota family and based on my initial experience on Saturday, we almost did not give Nissan a second chance. Thankfully John and Kareem at AutoNation of Marietta saved the day and gave us everything exactly as promised on their web site. I would highly recommend them and AutoNation and will work with them again in the future! More
by ChrisV
Employees Worked With
John and Kareem
July 02, 2024
Despite leaving messages and sending emails zero response regarding warranty and yet at oil change wanted to know was anything stopping us giving him 100% regarding warranty and yet at oil change wanted to know was anything stopping us giving him 100% More
by marktrubrit
Employees Worked With
Don Gray
