Nissan of Lumberton

On Friday, November 15th, my daughter called the service department and was told to have her car at the service department Monday at 8:30. On Monday, they told her she wasn't on schedule for that day but to department and was told to have her car at the service department Monday at 8:30. On Monday, they told her she wasn't on schedule for that day but took her in and kept her there from 8:30 until 4:00. They ordered the part and said they would fix the car on Tuesday. Her car has been at the dealership since Monday. The only call that she has received was to let her know the part didn't come in on Tuesday and that they would have her car ready Wednesday by closing. She called on Wednesday at 3:00, and the rep. couldn't give her an update and said they would call her back, but she didn't receive a call. More

On Friday, November 15th, my daughter called the service department and was told to have her car at the service department Monday at 8:30. On Monday 11/18, they told her she wasn't on schedule for that day department and was told to have her car at the service department Monday at 8:30. On Monday 11/18, they told her she wasn't on schedule for that day but took her in and kept her there from 8:30 until 4:00. They ordered the part and said they would fix the car on Tuesday. Her car has been at the dealership since Monday. The only call she received was to let her know the part didn't come in on Tuesday and that they would have her car ready Wednesday by closing. She called on Wednesday at 3:00, and the rep. couldn't give her an update and said they would call her back, but she didn't receive a call. POOR COMMUNICATION!! More

Don't expect them to honor any marketing sales as advertised on their website. We have gave them every opportunity to honor the sale as advertised. They listen, but then just ignore you when it reall advertised on their website. We have gave them every opportunity to honor the sale as advertised. They listen, but then just ignore you when it really comes down to it. More

DO NOT TRUST THIS PLACE! !!! THEY ARE ALL LIARS!! They completely screwed over me and my husband and we put down 15,500$. The amount of stress that I've endured from all the p !!! THEY ARE ALL LIARS!! They completely screwed over me and my husband and we put down 15,500$. The amount of stress that I've endured from all the problems with the car they sold me is unbearable. They ruined my life!! Stay far away from this place!! More

Stay away from this dealership! They misdiagnosed my vehicle and when it was properly diagnosed I was told I would be refunded for the diagnostic. It's been 2 months and I haven't They misdiagnosed my vehicle and when it was properly diagnosed I was told I would be refunded for the diagnostic. It's been 2 months and I haven't been refunded the amount and when I called the Service Director, Joe Porter tried to hang up on me. If I could give them a negative 100 review I would. Completely unprofessional and shouldn't be in business. More

Our family purchased a car today with the help of hector Ortiz. He was very helpful and super friendly! I definitely recommend for anyone who is looking to purchase a vehicle :) Ortiz. He was very helpful and super friendly! I definitely recommend for anyone who is looking to purchase a vehicle :) More

Horrible. After being told that my daughter was approved and the price of the car, she gets there and they’ve marked the car up $5k. $5,000! They then want to After being told that my daughter was approved and the price of the car, she gets there and they’ve marked the car up $5k. $5,000! They then want to proceed to tell you “see, this is how it works….” like no one has ever bought a car before. When requesting a copy of the dealer invoice (most reputable car dealers will give it to you), the finance manager refused. When pushed on it, he said “if I give it to you, we’re not doing business with you.” Then I spoke with the GM. While I agree that this is not required, it would at least give a starting point at negotiating in addition to where the added $5k was derived from the price listed on their website. I would venture to guess that the random 5 star reviews on here are fake and are a way to manipulate their overall ratings. Many of these “reviews” have never left any other review and have no description. Do not fall for it. Take your business literally anywhere else. Do not be swayed by the GM’s seemingly charismatic replies on here either. They are a fake as their customer service. His patronizing attitude and justification of his employees behavior is the mark of an incredibly poor manager in any venue and does nothing but to perpetuate the image of slimy car dealerships. I’m half expecting the GM (Leland Fuller), to come on here and try to twist the facts and offer some condescending response to make it appear that they are reputable, respectful of your time and reasonable. They are not. Take your business literally anywhere else. Perhaps the GM should use his time more effectively to rethink their business approach and training their employees rather than orchestrating responses that are only intended to manipulate your view of this dealership. More

This is probably the worst experience I ever had with a dealership. Me and my fiance found a brand new vehicle we was looking at that we was going to buy outright. The msrp on the certain vehicle was 36,0 dealership. Me and my fiance found a brand new vehicle we was looking at that we was going to buy outright. The msrp on the certain vehicle was 36,000 and when we talked with the sales representative they came back and said that their lowest price they would take is 45,500. When we did the auto apr payment certicate online it showed the vehicles price at 36,300 and then I asked how are you guys trying to charge almost 10,000 dollars over the msrp value. They said if you read in the fine print in the disclosure it says the price could change accordingly to the market value. If that would be the case than that would be the msrp price. I told them that is fine good luck on selling a vehicle you are marking up 10,000 dollars of the price of the vehicle. So they got upset because we did not want to purchase anymore after a 4 hr round trip to them. They false advertise their prices and a total complete waste of your time I highly recommend not going to this dealership as the final words that cam out of the store managers mouth was that's fine we will sell our vehicles regardless yall don't have the money to buy a vehicle anyways. Wow dude are you serious I was coming to purchase the vehicle cash. This is suppose to be a professional business and I didn't think that was too professional. He said his name was James Taylor but it sounded like a fake name so I don't really know how true that was. Turn around and found the same vehicle just a couple different features that did not really change anything in South Carolina for the 35,000 dollar msrp as the vehicle should of been valued at and purchased with no problems what so ever. So like I said good luck selling your vehicles as you said they will said regardless and continue on cheating people out of their money. This is not a meat market this is suppose to be a dealership. Thanks Nissan of Lumberton for leaving such a great experience at the world's greatest number 1 selling car dealer. Never in my life would I recommend my worse enemy. Thanks More

My wife and I broke down in Lumberton on the way home from a wedding. We were not in a Nissan, but happened to be driving by this dealership so pulled in and left the car in the parking lot overnight. from a wedding. We were not in a Nissan, but happened to be driving by this dealership so pulled in and left the car in the parking lot overnight. The people at Nissan Lumberton could not have been more incredible. They fixed our car for a reasonable price, and then when we arrived realized there was something else that needed to be fixed before it could be driven. Since this meant we have to drive back to Wilmington, and then back to Lumberton again the next day, they covered our dinner to make up for this! Everyone we spoke to was so incredible and helpful. It is always great when a bad situation can turn into a good one, and Nissan of Lumberton did that! More

Took our car in for warranty work and this place is hands down one of the worst dealerships ive had contact with, from run around after run around this Nissan of Lumberton is Horrible place to get repair wor down one of the worst dealerships ive had contact with, from run around after run around this Nissan of Lumberton is Horrible place to get repair work done. Would recommend a shade tree mechanic over this place More