Nissan of Lithia Springs

I don’t like the turnaround time on services here. I had an appointment yesterday for something routine, but yet it took three hours to complete. When I called to request a shuttle an hour prior to ge I had an appointment yesterday for something routine, but yet it took three hours to complete. When I called to request a shuttle an hour prior to getting the notice my car was completed, no one was able to confirm how long my wait would be because they didn’t know where the shuttle was and couldn’t check. I waited almost two hours for a shuttle to not come. During that time, I reached out a couple more times to get the status to which no one could give. In the end, I had to take an Uber to pick up my car, so that I could make it before Nissan closed. This is almost every time I bring my car in for service…my car is there half the day and I rarely can get a shuttle because no one knows how to communicate with the driver. I will say that every driver I’ve had the pleasure of riding with has been courteous and very professional. I just wish there was a better method of requesting the shuttle and routine services didn’t take so long! More

Took 3 hours for a oil change and tire rotation this is totally unacceptable time totally unacceptable time More

Very pleasant experience. Bent over backwards to be very transparent and accommodating in my purchase of a new vehicle. Bent over backwards to be very transparent and accommodating in my purchase of a new vehicle. More

Someone from the service department was there to greet me as soon as i parked my vehicle. Always keep me informed on where they were with the work on the car. as soon as i parked my vehicle. Always keep me informed on where they were with the work on the car. More

Chad was an awesome service advisor. He got me in and out of the shop before I had to head to work. He got me in and out of the shop before I had to head to work. More

Great Service Center with highly informative employees that thoroughly check and provide services while also providing updates on future needed services. that thoroughly check and provide services while also providing updates on future needed services. More

MK was a professional delight. She was warm and informative. My only complaint is the dealership was extremely cold. I’m definitely will send potential buyers to MK. She was warm and informative. My only complaint is the dealership was extremely cold. I’m definitely will send potential buyers to MK. More

Good service is now the last couple months good atencion to the costumers.. the time is sincronice the appointment take fast in response fast thank you all you people working in this location kee atencion to the costumers.. the time is sincronice the appointment take fast in response fast thank you all you people working in this location keep up. 👍 More

it was great every time i had to bring my car back up to them they took my car it with no hesitations or problems them they took my car it with no hesitations or problems More

Shaq is awesome, she kept me informed about the status of my vehicle from beginning to the end! I was there two weeks prior and she made sure my concerns was addressed. She's an employee you should value and my vehicle from beginning to the end! I was there two weeks prior and she made sure my concerns was addressed. She's an employee you should value and make MVP! More