Nissan of Lithia Springs

My name is Kenya Ayers and I had an appointment (oil change, multipoint inspection, tire rotation) today, September 2 at 7 AM. I typically don’t contact managers, however I was very dissatisfied with th change, multipoint inspection, tire rotation) today, September 2 at 7 AM. I typically don’t contact managers, however I was very dissatisfied with the service I received today. In April I received the same services and waited for 3 hours. However, this was not an issue as I was a walk-in and came on a busy day. Today, however, I waited for practically the same amount of time with an appointment. This was frustrating enough considering I was told it’d take 1-1.5 hours for this service, but I received no personal updates or apologies for this major inconvenience. Several customers who arrived after me were in and out before me. There also seemed to be no urgency as my paperwork was sitting on the service desk and I’m not sure how long it would’ve been sitting had I not asked for a second update. I had an excellent experience with sales so I’m sure this is not the norm for you all. More

I am 1000% digested with my service. I purchased a *new* transmission with cash from this dealership in 12/2021. This transmission is now giving me problems and I was told by this same d I purchased a *new* transmission with cash from this dealership in 12/2021. This transmission is now giving me problems and I was told by this same dealership that I got me new transmission from that I have to pay $5k for a new transmission. I do understand that I’m now out of the warranty but am I to understand that I’m gonna have to pay $5k every 9 months??? Does that seem logically? Does that seem finically sounds ? I am DEEPLY VEXED in my spirit. Disgusted. More

Staffing is always polite and respectful very helpful. They inform you of any and all necessary maintenance that need or will need to be done They inform you of any and all necessary maintenance that need or will need to be done More

I had a great car buying experience with a wonderful salesperson Justin. The staff was very kind and walked me through every step of the way. salesperson Justin. The staff was very kind and walked me through every step of the way. More

Staff was friendly and professional. They helped make the entire process very easy and light hearted. They helped make the entire process very easy and light hearted. More

Your mechanics are excellent and place is clean. You have a very good customer service. You have a very good customer service. More

The service was amazing. It was very professional and timeframe standard was upheld as promised. It was very professional and timeframe standard was upheld as promised. More

The employees at the dealership were friendly, kind and professional. My wait time for completing services for my car were reasonable. An employee would conduct a walk through in the waiting area to check professional. My wait time for completing services for my car were reasonable. An employee would conduct a walk through in the waiting area to check in on customer in the waiting area. Which was awesome!!! More

Brandon Alexander took great care of me and my family to ensure our service needs were met. His service manager even reached out to show care and concern and reassured me that my daughters vehicle would be ensure our service needs were met. His service manager even reached out to show care and concern and reassured me that my daughters vehicle would be taken care of! I am grateful of the level of service and care. Brandon went above and beyond! More

I enjoyed my service experience at Nissan of Lithia Springs. They are very affordable and professional. I didn't have to wait a long time. I will definitely be back. Springs. They are very affordable and professional. I didn't have to wait a long time. I will definitely be back. More