Nissan of Lithia Springs

The service supervisor is very unprofessional and rude. He blamed me for something that happened to my vehicle without even looking at it first. Turned out that it was the service department’s fault. I hon He blamed me for something that happened to my vehicle without even looking at it first. Turned out that it was the service department’s fault. I honestly believe he treated me that way because I’m a woman and figured that I was dumb. More

They didn't fix my car like i was told they would! Wheel alignment bad alignment bad More

It was 100% better than my previous experience with this particular dealership. Thank for the improvement. particular dealership. Thank for the improvement. More

The prices are well above market and coupons don’t help with the prices. I think the price should be more transparent before I travel to your store. with the prices. I think the price should be more transparent before I travel to your store. More

Joshua Bender went Above and Beyond in his help and explanation of brake problem and took care of everything. I will definitely be a return customer explanation of brake problem and took care of everything. I will definitely be a return customer More

I worked with Chris and was in and out within 15 minutes. Everyone was nice and professional. Everyone was nice and professional. More

My car was dropped off on Friday night January 21st. I spoke to a service advisor Joshua Bender on Saturday morning he told me that because it is a short day he might not get to my car on Saturday but he spoke to a service advisor Joshua Bender on Saturday morning he told me that because it is a short day he might not get to my car on Saturday but he will try his best. I said no problem I didn’t have an appointment so I understand. He called me at 12:30pm on Saturday to tell me that they took my car in the back and they would let me know the problem shortly. 5 minutes later I get a text message to the link for me to view my estimate. The estimates said I needed a new transmission. I was in shock but a few minutes later Joshua called me back and said the computer sent me the wrong information and he will call me in a few minutes with the estimate for my car….Phew..:. Anyways the day got away I didn’t hear back on Saturday or Monday morning, so at 11:30AM Monday morning I called them the service tech I spoke with said he couldn’t find my car or my name in the system. I told him that I spoke with Joshua on Saturday. He said he will look for my car and call me back. I never heard back from him I spent all day calling Nissan service to no avail. Finally at 6pm I get a ride to Nissan because I need my car for work the next day the first tech I spoke with could not find my car. Another tech Shaq came she was able to find my car apparently Joshua put me in the system with no information he didn’t have my name or number in the system. Shaq had to use the tag number from the estimate he texted me. Thank God for Shaq because she arranged with the manager for me to get a rental so that I can go to work the next day. On Tuesday January 25th I spoke to the manager he was nice but to make a long story short I didn’t get my car until the following Monday January 31st. All I needed was an oil change and 1 tire replacement. To add insult to injury they replace the right side rear tire when I picked up my car the right side front tire was flat and they had to put air in it. Joshua Bender Is the worst service provider instead of him being apologetic he had the nerve to have an attitude when I told him my front tire was flat. This such a horrible experience. I was considering buying a new Nissan but I don’t ever want to deal with that service department again. More

Over all I had a below average car buying experience. Things started off well but quickly spiraled down hill. Upon agreeing to the deal, I told my sales agent that the brakes needed to be inspected becau Things started off well but quickly spiraled down hill. Upon agreeing to the deal, I told my sales agent that the brakes needed to be inspected because I felt shaking when stopping, he told me that the car would be fully serviced and available to pick up on Friday. Upon picking up the vehicle, as soon as I left the lot with the car I noticed that the shaking was still present, I text the sales agent and told him, and he said that he will schedule me a time to come Saturday or Monday to bring the car back in for service. I was not scheduled until Wednesday 1/26/22. I brought the car in, and had to pay for a rental car for the day. One day turned in two and I did not get the car back until Friday. There was little to no communication between the sales department and the service department, because the big hold up was trying to figure out who would be responsible for paying for the work that needed to be done. So the lady named Shaq that worksnin the service department really made my experience so much better, she went above and beyond, and got my car fixed and back to me. She communicated with me and did not pass the buck like some the other people I spoke with. I called several times to the sales department to speak with the sales manager but was never able to get in touch with them. Oh and the car did not have an emissions test done on it, I Had to go and do that myself. More

It took over 2 hours for a oil and filter change, tire rotation! To busy for basic maintenance! He did not charge me for it! Since I waited to long! rotation! To busy for basic maintenance! He did not charge me for it! Since I waited to long! More

They failed to communicate as to what was wrong with my car. They lied and said they did a oil change and they didn’t. All around a bad experience and I will never visit Nissan Lithia Springs, Ga. car. They lied and said they did a oil change and they didn’t. All around a bad experience and I will never visit Nissan Lithia Springs, Ga. More