Nissan of Lewisville - Service Center

Thanks so much to Nissan Bankston of Lewisville! Was Thanks so much to Nissan Bankston of Lewisville! Was stranded with a dead battery That should not have gone bad so soon. Mr. Paul Francis of Nissa Thanks so much to Nissan Bankston of Lewisville! Was stranded with a dead battery That should not have gone bad so soon. Mr. Paul Francis of Nissan was right on it immediately! He allowed us to buy a battery from A local merchant since we were nowhere close to A Nissan dealership and totally refund us for battery. Great decision! Thank you so much Mr. Francis! More

Horrible service for 2 straigt years. The service department employees in this branch don't understand the basics of customer service. I bought a Versa 2 years ago from this branch and I've never had department employees in this branch don't understand the basics of customer service. I bought a Versa 2 years ago from this branch and I've never had a good experience since. Even the "advisors" of the service department don't know about customer service. I've been bringing the car in for scheduled maintenance for the last 2 years because I purchased the maintenance plan. I'm currently shopping for a car and there is no way I'll make the mistake of buying from them again. When a customer tells you about a mistake that was made you should apologize. The list of instances goes on, but I'm not wasting anymore of my time. These employees need training in customer service. More

Ken has extended gracious, consistent customer service! I thought my previous service experiences from my San Antonio dealership were great, but when I relocated to Dallas and chose Bankston Lewisville as my thought my previous service experiences from my San Antonio dealership were great, but when I relocated to Dallas and chose Bankston Lewisville as my new service center, I was blown away! Ken is personable, detail and results oriented! His high level of treating me as a valued customer is evident. I appreciate the extra effort he has expended on ensuring my car repair service is the best it can be! He has exceeded my expectations each visit! He truly has gone above and beyond to make my experiences great! I appreciate this high level of customer service!! More

Last week, my hubby accidentally dropped his key ring containing his Nissan Pathfinder key. It broke at the connection to the ring and he duct taped it back together! A poor excuse for repairs, I know, containing his Nissan Pathfinder key. It broke at the connection to the ring and he duct taped it back together! A poor excuse for repairs, I know, but after I phoned the dealership to see what a replacement key would cost, the $200 was a bit overwhelming! Yes, $100 for the key; $100 to program it. I vented my displeasures of this exorbitant price on Bankston's website without expecting any reply, but the Executive Manager, of all people, telephoned me and told me he would gladly replace the key at NO CHARGE! I couldn't believe it!! I offered to pay his costs involved yet he insisted that the key be replaced without any payment. AND....the Service Department dude, Ryan, offered to make TWO keys so my hubby would have a spare. Isn't that just about the best customer service anyone would ask for? We've bought three Nissans there and will definitely go back when we're in the market for another SUV. Meanwhile, I can't brag enough about the wonderful treatment we received and would highly recommended Bankston Nissan-Lewisville to anyone! More