Nissan of Lewisville - Service Center

Poor Service and welching on their promises I've bought four cars from this dealership. For a while I thought they were good but maybe I was just lucky not to have problems. When I did, the se I've bought four cars from this dealership. For a while I thought they were good but maybe I was just lucky not to have problems. When I did, the service was ineffective and making excuses, pointing fingers among employees at the dealership, etc. When I brought this to the attention of Dealership management, I got a deaf ear. When I wrote Nissan, they wasted a lot of time over two months to do nothing and go back on what they told me they would do. On top of it, they now have a management change and the new management is refusing to honor coupons from the previous executive manager for free oil changes and free tanks of gas that were part of our deal. These guys will be nice to you when you are buying but their service execution stinks and they go back on written promises too. Avoid at all costs. More

Great decision making skills I bought an Altima 2014. I had a spoiler installed and someone forgot to replace the cover/lining on the trunk door. Obviously all the wiring was expo I bought an Altima 2014. I had a spoiler installed and someone forgot to replace the cover/lining on the trunk door. Obviously all the wiring was exposed. I called the service department and while being very understanding I did not get a final solution. I was told to take the car in so they could look at it(?). I took it in and I talked to Nate (service advisor) told him the whole story all over again and he took it into his own hands to solve my problem. 15 minutes later my problem was solved: the trunk had a new liner. He didn't go into an interrogation session, he just solved my problem, period. My hat's off to Nate and I hope there were more Nates around to solve problems without so much hassle. THANKS, NATE!!!!!!!!!! More

Service SUCKS at AutoNation Lewisville - DO NOT USE! My first experience with service at this dealership was for a transmission issue on a 2014 Pathfinder. The service rep (Duante) felt he should talk ov My first experience with service at this dealership was for a transmission issue on a 2014 Pathfinder. The service rep (Duante) felt he should talk over the customer as I was trying to explain the issue I was having with MY vehicle. Terrible customer service however if you read the responses on here, seems to be the nature of how they treat all of their customers. My second trip to this dealership for service occurred on 8/26/15 when I dropped off the same 2014 Pathfinder for once again Transmission issues. I dropped the car off at 10:00 AM and received a call from Duante at 12:00 PM stating they would need the car until tomorrow which was no issue. However, this morning 8/27 at 8:30 AM i get a call from Nate saying they have LOST the keys to my car. How in the xxxx do you loose the keys to a customers car. In hind-site when the reason from the call at 12:00 PM the day before stating they would need the car longer was due to the fact they could not find the keys. And instead of stating that at that time, they felt that keeping my car for a full day and perform absolutely no work on it was no big deal to them. Nate was simply saying they needed to program a new key however they need me to bring them my other key in order to do that. Chuck the service director, whom I also spoke with after my initial visit to this dealership for service and told me at that time he had only been at the dealership for a short time and he was brought in to "FIX" things. Let me tell you Chuck, you are doing a TERRIBLE job if one of the most simple things your department has to do is move a clients car from the service drive to the first parking spot outside of the drive and within that 50 feet, your employees loose a clients key. I will not be back to this dealership for anything in the future and that includes purchasing a vehicle. There are thousands of dealerships in the DFW area and I know for a fact that NONE of the ones I have ever done business with have had such a poorly run, dysfunctional service department. Take your time and money somewhere else. More

I have been xxxxx!!!! We decided to have the vehicle towed to Nissan of Lewisville, because this location was closer to our house. The vehicle was delivered to them on Feb We decided to have the vehicle towed to Nissan of Lewisville, because this location was closer to our house. The vehicle was delivered to them on February 4, 2015. My service advisor at this location was Nate Banks. The Lewisville store finally told me my fuel pump needed to be replaced. I agreed to have this work done. I also agreed to have the oil cooler O-ring replaced because it was leaking. I picked my vehicle up on February 6, 2015 and paid $1196.63. I had to take my vehicle back to Nissan within a week due to gasoline pouring from the bottom as I was pumping gas. They informed me that a bolt was not accurately secured when the fuel pump was installed. They tightened everything up and my car was delivered back to me. I drove my car for a few weeks, but it was exhibiting the same symptoms as before. I called Nate and scheduled an appointment to take my car back. On April 10, 2015 my car was diagnosed and I was told my starter needed to be replaced. I agreed to have the work performed and was able to pick my vehicle up on April 15, 2015 and paid $701.22. I was back at Nissan on April 24, 2015 because my vehicle was exhibiting the same symptoms. I was told they were going to perform a recall that was previously done on my vehicle to fix the issues I was having. After they performed the recall, I was called to pick up my vehicle, but was unable to pick it up that day because someone hit it. They fixed the bumper and I was told I could pick up the vehicle the following day. I was not able to pick up my vehicle on this day due to it presenting the same symptoms as before. I requested to speak with the manager, because I feel that I have paid money for trial an error fixes. I spoke with Chuck Peretti, the service director, and he informed me that he knew about my situation and had driven my car to try and figure out what was going on. He finally experienced the symptoms I was complaining about. They kept my vehicle for a while, continuing to work on finding the problem. I spoke to Nate on May 15 and he told me my car was throwing a NAT code. He asked me if I had additional keys and I told him yes. I was told that one code leads to another code and another and the repairs could get very costly and he was suggesting I trade my vehicle in if it continues to act up. I took the keys to Nissan and was told they needed to be reprogrammed. During the time of the reprogramming of my keys, I stopped by to talk to Chuck again. I asked him if it was safe to say, that this final finding was the problem all along. He told me that my fuel pump was bad, because it did not exhibit the correct PSI numbers. I have yet to be given the paperwork showing the findings of the low PSI readings. He went on to explain that a starter or a fuel pump will not throw a diagnostic code. I informed him that I do not mind paying for services that are needed, but did not want to pay for trial and error items. I feel that I have been xxxxx and forced to pay for things that did not need to be fixed. My vehicle was delivered to me today May 23, 2015. I spoke with Chuck again today to try and recoup some of the money I have spent. He told me all the items repaired were bad, but I don’t believe that. When I asked him about the PSI readings from my fuel pump, he told me that information is not automatically recorded because the readings are performed on a hand-held device. He was not there when the test was performed and could not give me the information I asked for. I asked him do they physically document the findings, and he said they may have but he was not sure. I find all of this to be unacceptable and unfair. It leads one to believe they are being cheated. More

Poor Customer Service I wanted to purchase a part for my vehicle and the parts lady said that she dont carry it there and I will have to provide her a part number. Don't yo I wanted to purchase a part for my vehicle and the parts lady said that she dont carry it there and I will have to provide her a part number. Don't you work on parts? Can't you make an effort to search for it and take care of your customer and get it ordered. No additional assistance was offered and it was very bad experience. I thought dealers make there money in service & parts and you turn down business by pushing customers away. wow I will not recommend this dealership at all. More

Warranty Work Doesn't Happen Here! I finally got fed up with them and paid out-of-pocket to get my brakes fixed! For over two years I had brought my 2010 Rouge back for pulsating and n I finally got fed up with them and paid out-of-pocket to get my brakes fixed! For over two years I had brought my 2010 Rouge back for pulsating and noisy brakes (10/2011, 1/2012, 4/2013, 10/2013, 12/2013). The 2nd to last visit, they resurfaced my front rotors; yet didn't bother replacing the brake pads. Not only did my brakes continue to pulsate, I had a very, very loud squeal. The last time I brought it back, I was advised by the Service Manager, they couldn't identify a problem, yet, everyone in the Service Center could hear the squealing when I pulled out and pulled back into the Service Center. This was the day the 2013 Dallas Area Ice Storm hit, so I advised my Service Manager I'd be back again. I didn't have time to argue since I needed to travel 40 miles to get home. With that, I couldn't deal with them anymore and brought it to a local mechanic. The mechanic easily identified both the front and back rotors were warped. With all five visits to AutoNation (Lewisville, TX), no one even bothered to look at the rear braking system. I conclude their mechanics aren't qualified, or they didn't want the cost on their books! More

Nissan charged me to fix a manufacturers issues then lied and never fixed car all that was done was turned off the service light cant wait til it comes back on and never fixed car all that was done was turned off the service light cant wait til it comes back on More

Bought Used honda at dealership, went to get regular Bought Used honda at dealership, went to get regular service (oil change etc) VERY RUDE did not do job well DO NOT GO THERE!!!!!! Sales was fine a Bought Used honda at dealership, went to get regular service (oil change etc) VERY RUDE did not do job well DO NOT GO THERE!!!!!! Sales was fine and Charlie help me out beyond what he should have but Roger in service did not know what he was doing. Had to go there twice to try to get car and still waitited 2 hours. Not customer freindly. Would not recommend servicing car there slammed my doors when they got out and got GREASE on my new cloth!!! Very unhappy with there service as a whole. More

Our family has leased/purchased Nissan's from Bankston of Lewisville for the past 5 years. Paul Francis, General Manager has done a terrific job of making sure our transportation needs have been met with exc Lewisville for the past 5 years. Paul Francis, General Manager has done a terrific job of making sure our transportation needs have been met with excellent automobiles in the price range designated by our personal budgets. In addition to Paul's attention to our needs, Joe Flores, Service Manager at Bankston in Lewisville is truly an excellent Service Manager. Joe and his service team have diagnosed and resolved problems that we had no idean would be an issue with our Nissans. As technology changes and makes our vehicles more technically adapt, Joe Flores and his team, including Paul Berry, Service Advisor, have provided the highest level of service excellance one could expect. We were previously committed to a different type of automobile. However, after our two Maxima's, three Altima's and one Versa, we are committed Nissan customers going foward. Over the last 5 years, we have had only two service issues that were more than a normal oil and filter change. Joe Flores made sure we had transprotation while our Nissans were updated with the most current technology requirements and the service team knew exactly how to adjust the issues with our Nissans in a very timely and efficient manner. I can not say enough good and positive things about this dealership in Lewisville. They provide terrific automobiles, very affordable pricing for high quality cars, and the service is beyond compare. We will stay with this dealership and enjoy our Nissans and the piece of mind that we know the service team takes care of our cars. More

This dealership is great and working with Paul Francis is a pleasure because he is the best! I highly recommend this dealership to anyone buying a new or used car and also their service department is great! a pleasure because he is the best! I highly recommend this dealership to anyone buying a new or used car and also their service department is great! More