Nissan of Lewisville - Service Center

Service customer service sucks They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore They don't know anything one guy say something else and the manager something else sucks this place I would nvr go to this place anymore More

Worse service ever Offer you all extra services, whistles and bells. You get nothing. Stay away. Employees treat you like garbage after you purchase a new vehicle . Then Offer you all extra services, whistles and bells. You get nothing. Stay away. Employees treat you like garbage after you purchase a new vehicle . Then you are just money. More

Terrible DO NOT BUY A CAR FROM HERE. After 3 weeks my trade in has still not been paid off. No one returns calls or acts like they care. They said that they we DO NOT BUY A CAR FROM HERE. After 3 weeks my trade in has still not been paid off. No one returns calls or acts like they care. They said that they were short on my payoff when in fact it was several thousand less than what the trade in was. All you get here is a run around. Try using the automated system and nothing works other than if you press for sales. Amazing how that one always works. Don't just run from here. Run far away and fast. More

DO NOT DO NOT GO DO NOT GO TO LEWISVILLE. SERVICE MANAGER IS BAD. NISSAN IS BAD. NIGHTMARE STARTS WHEN YOU GO THERE. TRUST ME PEOPLE. THANK YOU SO MUCH!!!!! RUDE PEOPL DO NOT GO TO LEWISVILLE. SERVICE MANAGER IS BAD. NISSAN IS BAD. NIGHTMARE STARTS WHEN YOU GO THERE. TRUST ME PEOPLE. THANK YOU SO MUCH!!!!! RUDE PEOPLE More

Shady, Under Handed Service Department Service Advisor, Ivan Perez and Service Mgr, Chuck, have very deceptive practices and are under handed individuals. The two of them mislead me, flat Service Advisor, Ivan Perez and Service Mgr, Chuck, have very deceptive practices and are under handed individuals. The two of them mislead me, flat out lied to me, by telling me that my key fob was broken and a new one was required for $390. My key fob was not broken, damaged, had gouges & missing internal pieces or malfunctioning pieces as they claim. They broke my key fob to gain money out of me unnecessarily. My car was there for 3 days while I tried to plead my case of the shady, under handed practices that I had been dealt with the Nissan Corporate office. Unfortunately, I was told that Auto Nation Nissan Lewisville is a franchise dealership and they have no authority over them. I would have to speak with the general manager, Dustin Osborne. It turned out that my key fob was not broken or malfunctioning or inoperable as Ivan Perez and Chuck, the Service Mgr, told me. I went to pick up the car, after authorizing the charge for a new key fob and Ivan told me "It will be about 30min more....we have to pair your new key fob with your intermittent one". I asked him "Do you mean my old key fob...the one that you said does not work, and that a new one is needed"? He said "Yes. We have to pair the new one with the old one. They work together". I was livid!!!! I told him that he was once again a LIAR!!!! How can you pair my old key fob to the new one if the old one does not work as you so claim!!!! I attempted to reach the General Mgr, Dustin Osborne, on 4 different times to express my concern and ask for his assistance, but he never returned my call. I asked for Dustin Osborne yesterday while I was in the Service Dept., and he was no where to be found. He was always conveniently in a meeting, writing a paper contract, at lunch, in another meeting and not once returned my call, a customer with a concern. Dustin Osborne called today and was flat out rude, totally unprofessional, talked over me, lied to me, accused me of lying and refused to hear what I had to say. He relied totally on the explanation of what happened with my experience with his service department by the lies of his service personnel. I have filed a complaint with the Better Business Bureau. I plan to file a lawsuit in Small Claims Court and go to the media. I will take my complaint as far as I can. I plan to shed light on the crooked dealings of the service department, its personnel, management staff, their lack of professionalism, dishonest dealings and all around horrible customer service. Do not take your car for service at Auto Nation Nissan Lewisville. Please be warned!!! More

Horrible They have horrible customer service. No one knows what's going on. They lie to you absolutely horrible and I have been to them several times this will They have horrible customer service. No one knows what's going on. They lie to you absolutely horrible and I have been to them several times this will.be my last. More

safety issue Absolute worst car burying and service after the purchase of a car I have ever experienced. I chose auto nation because it seemed like a reputable dea Absolute worst car burying and service after the purchase of a car I have ever experienced. I chose auto nation because it seemed like a reputable dealership, I liked their no haggle deal. I already knew what model vehicle I wanted so they only had to find one in my price range, which they did. The car was in Houston, I live in Dallas. I was told the car would be delivered the next day. Three days later I finally got a call after 7 pm that my car was ready to pick up. It was dark and late, I wasn't too picky when I saw it because I trusted the car fax that was provided and the details from the dealership with it being a certified used car. On my drive home I was testing different functions and found my heater was not working along with my electric seat and sunroof. I took it back to the service department at the dealership the next day and they did correct those problems. But now, not even 90 days later I am back because my shifter would not go into park. I brought it back again and it was diagnosed that I needed a brake light switch. The cost they told me was $330 with recommendations for other services totaling over $1000. I just purchased my vehicle and am expected to pay $1000 in service... I looked at the part I needed online, it was a $40 part on the high end. I even got an invoice from the parts department at the dealership and the part was $68, so they are up charging me almost 300%. This is unacceptable and should be illegal. I take good care of my vehicles and don't mind paying for regular service but there is no way I should be having these issues this soon. They also charge a $149 fee just to look at the car even if there is no repair done. Also while inspecting under the hood more, it is full of rust. I would absolutely never recommend anyone to buy a car from them or get ripped off at their service department. They left me to drive my 3 kids around in a vehicle I do not feel safe in. More

Pathetic customer service and service department My husband and I have bought several vehicles under prior management and no problems. Since the time of management changes, Autonation of Lewisville h My husband and I have bought several vehicles under prior management and no problems. Since the time of management changes, Autonation of Lewisville has become pathetic. Service dept doesn't know their head from a hole in the ground/customer service is non-existent. Made several attempts in person to rectify a problem, and to no avail, we are now pursuing corporate. Awaiting word from Sal and no response to my emails for 2 days after doing all the legwork which should have and could have been done on their side. DO NOT buy from them nor take your vehicle in for service or anything else. Unacceptable service and gives Nissan a bad reputation. Will never buy from another Autonation nor Nissan product. Would give negative stars but that is not an option. More

Extremely poor customer service experience I arrived at AutoNation Nissan in Lewisville this morning for my very first service experience on the Nissan Frontier Pro 4x that I’d purchased a few I arrived at AutoNation Nissan in Lewisville this morning for my very first service experience on the Nissan Frontier Pro 4x that I’d purchased a few months back. This was the worst customer service experience that I’ve ever had. The appointment was for a simple oil change and had been scheduled with me by the AutoNation Nissan - Lewisville organization…..I didn’t schedule the appointment. The service appointment system even sent email reminders of the date and time. Upon arriving at the dealership, I was asked by Joe Flores in the Service Department if I was going to wait on the vehicle. I responded that I had planned to wait, since it was just an oil change. Joe shared that it would be at least 2 hours before my vehicle would be looked at. I shared with Joe a copy of the appointment that had been made for me by their organization. Joe shared that these appointments are “mistakes, because no one shows up them”. My response was that I had, indeed, showed up and driven a half hour to get there. He said that there was nothing he could do. I asked to speak with a manager and Joe responded that there was not a manager on premise. I then went up front and there was a sales associate at the front desk. I asked him if there was a General Manager on the premise; he responded that there was not, but did ask if he could assist. I shared the circumstances above and he did make a copy of my service appointment, but also shared that there was nothing that he could do to assist. A suggestion to this organization is that if your doors are open for business, that you have a manager on the premise at all times who is at least empowered to make basic customer service decisions. Bottom line….first service experience attempted with AutoNation Nissan in Lewisville and it was extremely disappointing. More

Poor service Daughter in college bought her car here 2 years ago. They day before she drove back to school in January she had the car serviced. As we were loadin Daughter in college bought her car here 2 years ago. They day before she drove back to school in January she had the car serviced. As we were loading the car that evening for the drive back to St. Louis we noticed that the center console had been removed to fix the sport shift button. Upon replacing the console the mechanic managed to put the cover over a fold up fabric sun shade that normally resides between the passenger seat and the center console. The plastic cover was actually over the shade with a portion of the shade peeking out, it couldn’t be pulled lose. The plan was to leave early the next morning but we had to wait until the service center opened to have them fix this problem. Wasn't happy about our delayed start for an all-day drive. Today we took the car in for a two year check-up and state inspection. The car was dropped off at 11:45 and we returned at 5:30. As we paid we asked about the paperwork for the state inspection and discovered than even though it was written on the intake order it had not been done. We were asked to wait while it was completed. I don't appreciate my time being wasted by the service center's lack of attention. The cashier wasn't very sympathetic, only comment was, "I don't know what they do back there." I can usually overlook these sort of errors but there is just a lack of friendliness and making the customer feel valued. We are going to try the Grapevine location next. More