Nissan of Lewisville

Last week, my hubby accidentally dropped his key ring containing his Nissan Pathfinder key. It broke at the connection to the ring and he duct taped it back together! A poor excuse for repairs, I know, containing his Nissan Pathfinder key. It broke at the connection to the ring and he duct taped it back together! A poor excuse for repairs, I know, but after I phoned the dealership to see what a replacement key would cost, the $200 was a bit overwhelming! Yes, $100 for the key; $100 to program it. I vented my displeasures of this exorbitant price on Bankston's website without expecting any reply, but the Executive Manager, of all people, telephoned me and told me he would gladly replace the key at NO CHARGE! I couldn't believe it!! I offered to pay his costs involved yet he insisted that the key be replaced without any payment. AND....the Service Department dude, Ryan, offered to make TWO keys so my hubby would have a spare. Isn't that just about the best customer service anyone would ask for? We've bought three Nissans there and will definitely go back when we're in the market for another SUV. Meanwhile, I can't brag enough about the wonderful treatment we received and would highly recommended Bankston Nissan-Lewisville to anyone! More

Three years ago, I was shopping for a new Altima, Accord or Camray. After visiting 3 Dealerships, I chose Bankston Nissan Lewisville. Great decision. They were fantastic in every way. Courteous, Helpful. An or Camray. After visiting 3 Dealerships, I chose Bankston Nissan Lewisville. Great decision. They were fantastic in every way. Courteous, Helpful. Anxious to please. Best car dealing experience I ever had. Until last Saturday. I returned since my Lease was up and they were even better than 3 years ago and I would not have thought that was possible. Great people. Great service. Great Dealership. Fantastic overall experience. More

Have been a loyal customer of this dealership for going on 11 years, and today purchased my 19th vehicle from Bankston Nissan. Their staff is outstanding and customer service is top notch. Paul and his sta on 11 years, and today purchased my 19th vehicle from Bankston Nissan. Their staff is outstanding and customer service is top notch. Paul and his staff will go the extra mile not to loose a sale and exemplify the terms service before during and after the sale. And with that if you don't go down and see the sales and service crew you might as well burn your money because these guys cannot be out done. THANK YOU!!!!!!!! More

Was referred by a co-worker who had nothing but good things to say about this dealership and he was "spot on". This is how a dealership and a sales experience should always be - there was none of the things to say about this dealership and he was "spot on". This is how a dealership and a sales experience should always be - there was none of the nonsense of going back and forth on price they gave us by far the best price and the knowledge of the staff about the vehicles they are selling is what was the best part of the experience. There is nothing worse than asking a sales person a question about a car and they have no clue how to answer as they are not versed on what they are selling. So happy we came here to do business and would tell anyone to come here with confidence that you will be treated right! More

My overall experience with the dealership was exceptional...I would recommend this dealership to all my family, friends and business associates. Staff was professional, warm and knowledgable. Fro exceptional...I would recommend this dealership to all my family, friends and business associates. Staff was professional, warm and knowledgable. From the moment I walked into the dealership until the time of purchase, I have no complaints what so ever. More

This Dealership is the best in Texas, everyone understood the situation i was in being a single parent and worked very hard to make sure I was satisfied and that helped not only myself but also my son into g the situation i was in being a single parent and worked very hard to make sure I was satisfied and that helped not only myself but also my son into getting a new car that would be safe. Thanks to everyone that was involved and I would recommend this dealership to everyone I speak with. Keep up the Good Work!!!! More

On 10-22-10 me and my wife headed out to buy a new nissan maxima. We live near McKinney, Texas so we headed to Nissan of McKinney. I was approached by a salesman and told him "i'm going to make it easy on yo maxima. We live near McKinney, Texas so we headed to Nissan of McKinney. I was approached by a salesman and told him "i'm going to make it easy on you, my wife is going to buy a new maxima today, i have no trade in and i will pay cash". We looked at several Maximas, teat drove one and my wife ended up finding one on the showroom floor that she wanted. The 2011 Maxima, sport version. I told the salesman that i needed an out the door price, because i was going to head over to Bankston Nissan in Lewisville and check their prices on the same car. The salesman went to his boss and they came back with a written offer and they wanted me to stay there and make the deal. I told them that i had helped my daughter purchase a 2010 Pathfinder several months ago and i had dealt with Paul at Bankston and i thought we had made a real good deal, so i felt i needed to at least try one other dealership.We left McKinney Nissan and drove over to Bankston in Lewisville, i spoke with Paul and he directed us to a young salesman, named Colby. I told Colby and Paul that we had just left McKinney Nissan and i had a written offer in my hand for a Maxima that my wife picked out. Paul looked at the build sheet on the car she wanted and he advised that he didn't have one on his lot but he found one at the dealership in Farmers Branch and he would send someone to go get it. About thirty minutes later the car arrived at the dealership and we made sure that it compared to the maxima in McKinney. The only difference in the vehicles was that the McKinney car had tinted windows and pinstripes (which i didn't like), and the Lewisville car had splash guards and trunk organizer. I told Colby and Paul, "cash deal no trade in", and i need an out the door price. Paul came back with an offer that was $1380.00, less than the McKinney price. I called the Mckinney dealership back, like i told them i would and tryed to talk to my salesman. I called the cell phone number on the business card he gave me and the number had been disconnected. I called the main number and ask for my salesman and the receptionist said that he no longer worked there! I advised the receptionist that i had just talked to him an hour ago and again she advised that he had quit last week. I ask to talk to his boss and and after talking to the manager, i learned that my salesman had quit but he had come back to work that day and his phone wasn't connected yet. I finally talked to my salesman and told him that Bankston had beat his price by nearly fourteen hundred dollars, he yelled to his manager about the price and he came back on the phone and said "come back over and we can do that deal for the same price!". I ask him why i should come back over when i gave him every chance to make the deal while i was there.I know the dealership is in the business of making money and i am in the business to buy a car as cheap as i can. I told Paul that McKinney offered to make the same deal and he agreed with me that they had a chance to make the deal and they missed out.Needless to say we puchased the new car at Bankston and Paul even threw in a window tint job for no extra charge. That's two new cars i have purchased from Bankston Nissan and its a relief when you walk out the door and feel that i have shopped smart and did my best to make a good deal and feel like the dealership has bent over backwards to get my business. I highly recommend Bankston Nissan for any new car purchase and dealing with Paul and his staff is actually fun and that usually can't be said about new car buying. B. Thornhill Princeton, Texas More

I purchased a 2010 Nissan Murano yesterday for Bankston Nissan Lewisville and I had a GREAT experience!! Paul and Mark really wanted to help me and they get me an AWESOME deal (and the new sales manager b Nissan Lewisville and I had a GREAT experience!! Paul and Mark really wanted to help me and they get me an AWESOME deal (and the new sales manager but I forgot his name)!! This dealership is unlike any dealership I've got a vehicle from in the past. They were upfront with me about what was included in my payments and they were upfront from the start. They didn’t do the back and forth stuff that most dealerships do and they provided EXCELLENT customer service. I WILL purchase my next vehicle from them because the quality of service they provided was TOP NOTCH! I have never wrote a review about any car dealership before but these guys did such an amazing job and really helped me out! I can't thank them enough for helping me. I told my fiance that he needs to purchase his next vehicle from them - If you are reading this review and looking for the BEST dealership go see the guys over at Bankston Nissan Lewisville - they were much better than the last place I got a car from (Orr Nissan of Corinth). Thanks again for everything and I will be back to purchase another in a few years!! More

My wife and I had been looking for a nice used Armada LE with a nice choice of options when we located one that meet our standards at Bankston Nissan of Lewisville. I reached out via Email to Jon Deter with a nice choice of options when we located one that meet our standards at Bankston Nissan of Lewisville. I reached out via Email to Jon Deter and let him know that we were interested and wanted to setup an appointment to come see the vehicle. Mr. Jeter responded quickly and let us know that it was still available and setup our appointment. I let Mr. Jeter know exactly what I was trying to do and he was more then confident that he could make everything happen. My wife and I had 2 lease vehicles coming to term and I wanted to see what I could get for them. Jon had both appraised and offered us exactly what we wanted for our cars. I asked if I could take the Armada home for the night and let my wife test drive it and see how we like it. Jon didnt think twice about the request, he gave us the keys, gave us a full tank of gas, and sent me on my way. Heres where Bankstons amazing customer service started to shine! My wife was 9 months preggo at the time, of all things Texas was nailed by 10+ inches of snow over 3 days, and we had our son on Feb 12th while still being in possession of the Armada that I scheduled a 1 night test which turned into 4 days. Mr. Deter and everyone at Bankston was completely understanding and let us keep the car until released from the hospital with our new son in his new car seat install in the borrowed Armada. Never once did Bankston Nissan of Lewisville or Mr. Deter rush us to get back in. We arrived back to Bankston Nissan of Lewisville with the Armada and our entire family almost an entire 7 days after our initial visit to finish the process where Jon still amazed us. While we were in finance Jon filled the Armada up with a 2nd full tank of gas and had the car completely detailed before we were out of the absolutely fasted Financing process I had every been through. We were never forced or asked to purchase anything that I didnt personally ask about. They even beat our pre-approved interesting from USAA. Hands down this was the greatest car purchasing experience of both my Wife and I's life and has provoked us to only work with Jon Deter at Bankston Nissan of Lewisville. All of the above happened the week of Feb 8th through Feb 13th, 2010 Thumbs up to Bankston Nissan of Lewisville, Texas, and we will see you soon More

This dealership is awful. I wasted so much time at this dealership. The sales staff is rude and unprofessional. They will leave you waiting for long periods of time while they "check" on things. The time w dealership. The sales staff is rude and unprofessional. They will leave you waiting for long periods of time while they "check" on things. The time was enough for me to think through the purchase I was about to make and I decided to leave. The finance guy I dealt with was very shady and tried to rope me into a very high finance rate. Do yourself a favor and stay away from this dealership. Also, beware that this dealership has a huge problem with squirrels. Many new vehicles at the dealership have had wires chewed through by squirrels. More