Nissan of Lewisville

NEVER AGAIN!!! Called to look @ a car and called 1st to ask if it was available and if there was ANY reason we wouldn't be able to drive off in it same day. Lady I s Called to look @ a car and called 1st to ask if it was available and if there was ANY reason we wouldn't be able to drive off in it same day. Lady I spoke to said there would be no reason why you couldn't. I then drove over an hr to go look at the car. It was great. Nothing at all mechanically could we find to be wrong and other than the DVD player didn't work in the interior we were ready to purchase. Went inside where they then informed us we were actually paying 700$ more for some stupid carpet/upholstery warranty we would never use but they charge it standard on top of the amount of the vehicle. We still agreed, get the loan set up, even know when our first payment will be due, give down payment. Then they say it needs to pass state inspection and their little inspection (which they were supposed to run BEFORE offering it to be sold), give it an oil change & it would be ready. Well, it was on a Friday and the mechanic was on his way out. Didn't want to make a mechanic mad and my kids were getting restless so we decided to come back the next day & get it. We waited for the call on Saturday to come pick up the car. There wasn't one so we called around 1 and got the run around till 4 when they informed us we could NO LONGER BUY IT!!! They said it needed a transmission. If we still wanted it they wouldn't go down on the price but they would do the work and we would have to pay for that too even though when we looked at it for that price we were under the impression we were buying a car with a good transmission. My husband who is EXTREMELY knowledgeable and has been working on cars for many many years believes that was complete BS. There was nothing wrong with the way it was shifting and with only 100k miles there's no way nothing more than a solenoid would need to be changed if anything especially with the type of transmission it has. we then got the run around again when they said they would over night a check on Monday. My husband called on Monday and they wouldn't answer so i called directly behind him on my phone (they didn't have my #) and they answered... what a shock! They then told me it wouldn't be today but they would get to it sometime later in the week. That to me was absolutely unacceptable so I drove all the way there to confront them and get my down payment back. Now 4 days later the same car is posted again for the same amount of money. BEWARE!!! More

Stay Away!!! Do not buy from this dealership!!! I was in the market for a used Tahoe and found one I really liked at autonation Lewisville. I have bought several c Do not buy from this dealership!!! I was in the market for a used Tahoe and found one I really liked at autonation Lewisville. I have bought several cars and after checking these reviews I went to this dealership with high expectations. Please keep in mind I live 2hrs away. They are very friendly until the deal is done. During the test drive I noticed something wrong with the ac and a crack in the dash. I was told the dash would be fixed at a later date and the ac would be taken care of before I left. Once I get home the a.c. is out and the driver seat is broken. I take the car back 2 days later and was promised by tony rojas who did my financing that everything would be taken care of and the car would be delivered. After 2 weeks I get a txt saying the a.c. and the dash were fixed though I had to talk to Robert bookman for the seat fix and delivery. After I talked with him he says tough luck on the seat and delivery. So I drive back to pick up the car only to see that the dash "fix" was someone taking a torch to it and trying to melt it together only to have it crack back apart. Timmothy carducci assured me he would take care of it or send me a dash cover. I haven't heard from him in almost 2 weeks and he no longer answers my email or texts. He was the sales guy and did a horrible job keeping me informed and didn't seem to care once the deal was done. I also sent a email to the gm with no response. Please read the reviews on yelp and dealerrater and you will see. I'd say the majority of these reviews saying how excellent they are are fake. The customer service after the sale and wait times in the service dept are horrible!!! Chances are very likely you'll be disappointed doing business with this dealer. And if you do, get any and all promises about any fixes in writing and signed by a manager who has the authority to make such promises. Do not believe anything they tell you by mouth!!! More

bad servie I was just their bad service. I was their to look at a car ..the car had been sold..I wait a long time for the guy to come .so I left. I was just their bad service. I was their to look at a car ..the car had been sold..I wait a long time for the guy to come .so I left. More

Service SUCKS at AutoNation Lewisville - DO NOT USE! My first experience with service at this dealership was for a transmission issue on a 2014 Pathfinder. The service rep (Duante) felt he should talk ov My first experience with service at this dealership was for a transmission issue on a 2014 Pathfinder. The service rep (Duante) felt he should talk over the customer as I was trying to explain the issue I was having with MY vehicle. Terrible customer service however if you read the responses on here, seems to be the nature of how they treat all of their customers. My second trip to this dealership for service occurred on 8/26/15 when I dropped off the same 2014 Pathfinder for once again Transmission issues. I dropped the car off at 10:00 AM and received a call from Duante at 12:00 PM stating they would need the car until tomorrow which was no issue. However, this morning 8/27 at 8:30 AM i get a call from Nate saying they have LOST the keys to my car. How in the xxxx do you loose the keys to a customers car. In hind-site when the reason from the call at 12:00 PM the day before stating they would need the car longer was due to the fact they could not find the keys. And instead of stating that at that time, they felt that keeping my car for a full day and perform absolutely no work on it was no big deal to them. Nate was simply saying they needed to program a new key however they need me to bring them my other key in order to do that. Chuck the service director, whom I also spoke with after my initial visit to this dealership for service and told me at that time he had only been at the dealership for a short time and he was brought in to "FIX" things. Let me tell you Chuck, you are doing a TERRIBLE job if one of the most simple things your department has to do is move a clients car from the service drive to the first parking spot outside of the drive and within that 50 feet, your employees loose a clients key. I will not be back to this dealership for anything in the future and that includes purchasing a vehicle. There are thousands of dealerships in the DFW area and I know for a fact that NONE of the ones I have ever done business with have had such a poorly run, dysfunctional service department. Take your time and money somewhere else. More

Doug McIntosh Doug was amazing! He was so helpful and got my sister into a car. Not just in it to sell a car really seems to care about the person and getting them Doug was amazing! He was so helpful and got my sister into a car. Not just in it to sell a car really seems to care about the person and getting them into the right vehicle. Go see him! More

New auto RIP OFF They will insist you to sign a ARBITRATION AGREEMENT to protect them against any bogus claims, warranties and contract info. Make sure you read the co They will insist you to sign a ARBITRATION AGREEMENT to protect them against any bogus claims, warranties and contract info. Make sure you read the contract as they will slickly not go over it with you. You will find additional fees that they cant even explain. They will make boughs comments about how you can save through your employer, how they can lower your payment 50.00 by a down payment, add a extended warranty without your permission and include fake features included on your new automobile...WATCH IT! ...you name it! I would advise anyone to go to anywhere but this bogus, dishonest, money hungry dealership!! More

Dealerships with No Integrity On 6/1 my granddaughter purchased a used car from AutoNation Nissan--a 2004 Jeep Grand Cherokee for $4991. The price was fair and she liked the car s On 6/1 my granddaughter purchased a used car from AutoNation Nissan--a 2004 Jeep Grand Cherokee for $4991. The price was fair and she liked the car so we asked the salesperson to work up the "drive out" price (tax, title, license, document and inspection fees). She presented us with a figure of $6300. Knowing that the tax, title, license, and fees should be around $400-$500 we knew something was amiss? Upon closer examination we saw a $699 "appearance package" had been added, without any discussion, to the proposal. We indicated that the "appearance package" was not wanted and requested a new proposal emphazing that the maximum amount that could be spent was $5500. The salesperson took the rejected proposal to her manager and returned with a new figure of $5800. Now you do not have to be smarter than a fifth grader to know if you take away $700 from $6300 you get $5600. It was then that we stood up and walked out the door. Before we had made 10 steps the manager came out and asked us to come back in and we could have the car for $5500. So how was the $5800 price arrived at? Was the $700 package being sold for $300 or was $300 simply added to the selling price? For the record, AutoNation dealerships explored on the market by buying old well-established honest/ethical businesses. It has taken a while but the corporate culture of greed has taken hold. The AutoNation corporate web site states that their goal is to "the most profitable auto retailer in the nation In the meantime "Let the Buyers Beware, especially the Ladies". More

I have been xxxxx!!!! We decided to have the vehicle towed to Nissan of Lewisville, because this location was closer to our house. The vehicle was delivered to them on Feb We decided to have the vehicle towed to Nissan of Lewisville, because this location was closer to our house. The vehicle was delivered to them on February 4, 2015. My service advisor at this location was Nate Banks. The Lewisville store finally told me my fuel pump needed to be replaced. I agreed to have this work done. I also agreed to have the oil cooler O-ring replaced because it was leaking. I picked my vehicle up on February 6, 2015 and paid $1196.63. I had to take my vehicle back to Nissan within a week due to gasoline pouring from the bottom as I was pumping gas. They informed me that a bolt was not accurately secured when the fuel pump was installed. They tightened everything up and my car was delivered back to me. I drove my car for a few weeks, but it was exhibiting the same symptoms as before. I called Nate and scheduled an appointment to take my car back. On April 10, 2015 my car was diagnosed and I was told my starter needed to be replaced. I agreed to have the work performed and was able to pick my vehicle up on April 15, 2015 and paid $701.22. I was back at Nissan on April 24, 2015 because my vehicle was exhibiting the same symptoms. I was told they were going to perform a recall that was previously done on my vehicle to fix the issues I was having. After they performed the recall, I was called to pick up my vehicle, but was unable to pick it up that day because someone hit it. They fixed the bumper and I was told I could pick up the vehicle the following day. I was not able to pick up my vehicle on this day due to it presenting the same symptoms as before. I requested to speak with the manager, because I feel that I have paid money for trial an error fixes. I spoke with Chuck Peretti, the service director, and he informed me that he knew about my situation and had driven my car to try and figure out what was going on. He finally experienced the symptoms I was complaining about. They kept my vehicle for a while, continuing to work on finding the problem. I spoke to Nate on May 15 and he told me my car was throwing a NAT code. He asked me if I had additional keys and I told him yes. I was told that one code leads to another code and another and the repairs could get very costly and he was suggesting I trade my vehicle in if it continues to act up. I took the keys to Nissan and was told they needed to be reprogrammed. During the time of the reprogramming of my keys, I stopped by to talk to Chuck again. I asked him if it was safe to say, that this final finding was the problem all along. He told me that my fuel pump was bad, because it did not exhibit the correct PSI numbers. I have yet to be given the paperwork showing the findings of the low PSI readings. He went on to explain that a starter or a fuel pump will not throw a diagnostic code. I informed him that I do not mind paying for services that are needed, but did not want to pay for trial and error items. I feel that I have been xxxxx and forced to pay for things that did not need to be fixed. My vehicle was delivered to me today May 23, 2015. I spoke with Chuck again today to try and recoup some of the money I have spent. He told me all the items repaired were bad, but I don’t believe that. When I asked him about the PSI readings from my fuel pump, he told me that information is not automatically recorded because the readings are performed on a hand-held device. He was not there when the test was performed and could not give me the information I asked for. I asked him do they physically document the findings, and he said they may have but he was not sure. I find all of this to be unacceptable and unfair. It leads one to believe they are being cheated. More

Poor Customer Service I wanted to purchase a part for my vehicle and the parts lady said that she dont carry it there and I will have to provide her a part number. Don't yo I wanted to purchase a part for my vehicle and the parts lady said that she dont carry it there and I will have to provide her a part number. Don't you work on parts? Can't you make an effort to search for it and take care of your customer and get it ordered. No additional assistance was offered and it was very bad experience. I thought dealers make there money in service & parts and you turn down business by pushing customers away. wow I will not recommend this dealership at all. More

Worst experience If I could give a "zero" star rating, I would. I have never had worse customer service or have been disrespected more than this place of business. My If I could give a "zero" star rating, I would. I have never had worse customer service or have been disrespected more than this place of business. My husband and I went in for an incredibly priced used vehicle. The salesman we worked with was friendly and helpful. However, we knew more about the vehicle than him. We asked how they could get such a new car, for such a good price, he did not have an answer. The salesman did not disclose to us that the car has been in a "moderate" accident. After the extended test drive we did, we ran into many problems with the vehicle. We decided to return it. At the time of return we worked with sales manager, Taylor. First, we explained the issue with the vehicle and he said "let me have our service team check it out." I responded with "you can have your team do whatever you need, however, we are not taking that car home today. We have decided against it." Taylor immediately got an attitude with me and said "you can be polite to me." Which, started to set me off. Taylor then argued with my husband and I about how it was "strange" and he was hesitant to take the car, despite the fact that we never signed the loan or our e-check from our auto lender. He ended up having to get his manager involved, who was also rude. I believe his name was Mark. He excused Taylor after he called me an idiot in the facility. Mark refused to take care of the customers, despite the fact that we came in more than willing to spend our $30,000 car loan on a different vehicle. A business that employs such rude associates does not deserve our business. I even called the auto nation customer service line to let corporate know of the incident, and the Texas line never called back. Unsatisfied with this business. Will not be working with this dealer ever again. More