Nissan of Lewisville

The most morally corrupt dealer I have ever encountered I dealt with "Taylor" the sales manager and a newly hired sales person - John (who was a very good.) After arriving at the dealer at 9:30 AM and havin I dealt with "Taylor" the sales manager and a newly hired sales person - John (who was a very good.) After arriving at the dealer at 9:30 AM and having my vehicle appraised and test driving a car, I finally settled on a vehicle. I offered to pay the asking price after I renegotiated the value of my trade and was turned over to the finance manager who then proceeded to ask me to pay MORE THAN WHAT I AGREED TO. Evidently the TEXAS PROTECTION PACKAGE TOTALING MORE THAN $700.00 was added to the invoice. I told "Taylor" THAT I WAS NOT going to pay for the additional amount and requested he give me back the keys to my trade. "Taylor" basically refused until I became belligerent. Taylor stated that the asking price on the car was less than what he owned it for... I told him that if he did not want to sell me the car (for the asking price WITHOUT the PROTECTON PACKAGE) that was his choice and I would buy a car elsewhere. I asked for the keys to MY CAR so I could leave. He refused to give me back my keys so I could leave. This exchange took more than 15 minutes and me literally having to yell at him... "Taylor" finally gave in after I stood my ground and refused to pay the additional $700. I was already at the dealership for more than 3 hours. The ironic part is THE TEXAS PROTECTION PACKAGE WAS NOT EVEN INSTALLED ON THE CAR! I asked the salesman what comes with it and he said wheel locks, tinting the windows and some kind of body-side molding. NONE OF THESE are on the car. BOTTOM-LINE: Buyer Beware... this is the most unscrupulous car dealer I have ever dealt with. POST SCRIPT: I recently took the vehicle in for service at another Nissan Dealer and was told that the vehicle suffered rear-end damage (the bumper had been damaged and poorly repaired) and the front suspension had been damaged. The vehicle also had to have new control arms, struts and bearings replaced and there was an open recall. Please note this was a CPO vehicle/CarFax certified and Autonation claims that they do not sell cars with open recalls. Evidently they mislead the public in their advertising and when they deal with customers directly. Nissan should revoke their franchise. More

Disgusting and possibly illegal business practices RUN AWAY. If you even decide to try to make the leap in faith that this sales staff and its management will not try to swindle you; verdify EACH and E RUN AWAY. If you even decide to try to make the leap in faith that this sales staff and its management will not try to swindle you; verdify EACH and EVERY fact IN WRITING. The staff has no problem in giving inaccurate information and hoping you will be none the wiser. I have documented the inaccuracies and lies presented by these "gentlemen" and will be taking this information to the proper channels. No value for the customer. Essentially, if you expect the car buying process to be an awful experience or to deal with those who lack integrity, this establishment is exactly that as it the epitome of the common "car sales" generalization. Horrid service. More

Very bad experience with the Finance Team I had worst experience buying my car from AutoNation Nissan Lewisville. I bought a car from here in April 2015 and paid 40% cash and paid off the rema I had worst experience buying my car from AutoNation Nissan Lewisville. I bought a car from here in April 2015 and paid 40% cash and paid off the remaining 60% later in June. They told me that my title will be emailed to my address by DMV. I visited them a lots of times, their finance manager said my title will come from Austin county at my mailing address within 2 months. I waited for two months and again did a follow up with the dealer, they said check with Austin county. I went to Austin but did not help much. I also went to Dallas county and got to know that its with lien holder. When I get back to autonation Nissan with all these details, one of their finance manager said that it was small mistake and we forgot to update lien holder. I told them i did not have any loan on my car then why did it go to the lien holder then they accepted that there was a mistake from their side. Finally I got my title in the month of November 2015 after 6 month of struggle. The finance manager TONY's behavior was very rude. I will not recommend this dealership to anyone..... More

Horrible place to purchase Contacted dealer to make sure car(cash car)was available at 9:00am.Three people assured that it was,we agreed on a time that afternoon(4:15)same day.G Contacted dealer to make sure car(cash car)was available at 9:00am.Three people assured that it was,we agreed on a time that afternoon(4:15)same day.Got to the dealership 15 minutes before my "appointment".The salesman went to get the keys,25 minutes later(all in my visibility)returned and said the car had been sold already earlier in the afternoon,of course I was not happy,however upon further investigation they then came back and said the transmission was no longer for sale.(What??) Which is the correct statement?!Anyway I would not recommend buying a stick of gum from this dealer or any Autonation dealer for that matter.(They had my cell number,email,a phone call would have been sufficient.) More

Horrible place to do business. I was in the market to buy a used truck. They had what I wanted. I live 2 hours away and wanted to come to an agreement before I came. Everything was I was in the market to buy a used truck. They had what I wanted. I live 2 hours away and wanted to come to an agreement before I came. Everything was fine and sales person did her job. I arrive at dealership and manager raises the price of the truck by $1000 to add this fee and other fees. They took the key to my trade and would not give them back when I wanted to leave. We finally came to the agreement that me and the sales person had and I reluctantly bought it. I told the manager I would be back in 2 months to buy a car for my daughter if I got a good deal. Well I came back to the same sales person and wanted to buy a car. Manager again raised the advertised price by $1000. I don't see how they can treat their customers and return customers this way. I will ever do business there again even if I have to pay extra for the same car. They are horrible and worst customer service I've ever had at any dealership. More

Ignored for 30 minutes Showed up looked around not one person offered any assistance even though there was no other customers around and they were all just gossip. went to a Showed up looked around not one person offered any assistance even though there was no other customers around and they were all just gossip. went to another dealer instead and bought a brand new Altima from from salesman that care. Pick up your game lewisville! More

Poor Service and welching on their promises I've bought four cars from this dealership. For a while I thought they were good but maybe I was just lucky not to have problems. When I did, the se I've bought four cars from this dealership. For a while I thought they were good but maybe I was just lucky not to have problems. When I did, the service was ineffective and making excuses, pointing fingers among employees at the dealership, etc. When I brought this to the attention of Dealership management, I got a deaf ear. When I wrote Nissan, they wasted a lot of time over two months to do nothing and go back on what they told me they would do. On top of it, they now have a management change and the new management is refusing to honor coupons from the previous executive manager for free oil changes and free tanks of gas that were part of our deal. These guys will be nice to you when you are buying but their service execution stinks and they go back on written promises too. Avoid at all costs. More

Great decision making skills I bought an Altima 2014. I had a spoiler installed and someone forgot to replace the cover/lining on the trunk door. Obviously all the wiring was expo I bought an Altima 2014. I had a spoiler installed and someone forgot to replace the cover/lining on the trunk door. Obviously all the wiring was exposed. I called the service department and while being very understanding I did not get a final solution. I was told to take the car in so they could look at it(?). I took it in and I talked to Nate (service advisor) told him the whole story all over again and he took it into his own hands to solve my problem. 15 minutes later my problem was solved: the trunk had a new liner. He didn't go into an interrogation session, he just solved my problem, period. My hat's off to Nate and I hope there were more Nates around to solve problems without so much hassle. THANKS, NATE!!!!!!!!!! More

I recommend sales staff member Rae Daniels Hi all, My experience at AutoNation Nissan Lewisville was great due to the above and beyond efforts of Rae Daniels! Rae will do the research, make t Hi all, My experience at AutoNation Nissan Lewisville was great due to the above and beyond efforts of Rae Daniels! Rae will do the research, make the calls and do whatever it takes to get you the car of your dreams or needs. Rae worked with me to find the exact Nissan. Pathfinder that met my requirements. She worked hard with her management team and finance dept. to get me in that truck of my dreams. See Rae if you want a great, dependable ride with a great dependable deal! Steph S. Ft Worth Tx More