Nissan of Lewisville - New Owner

I have purchased two used cars from Bankston Nissan in the past and have always have great experiences. My Dad who is 79 was looking for a used car and we found one on autotrader.com that was exactly wha the past and have always have great experiences. My Dad who is 79 was looking for a used car and we found one on autotrader.com that was exactly what he had been looking for. I saw that it was listed at Bankston Nissan so I knew it would be somebody we could trust. I called on Saturday 5/12 and was put in touch with Gil. I asked if the car was still available and he told me it was in the body shop getting a minor repair but would be out early the next week. He took my name and number. First thing Monday morning, he called just to follow up to let me know he would keep in touch about the car and it would be out Wed. morning. On Wed. 5/16, he called to let me know the car was available and I told him I would send my Dad in to look at it. He took the time to take down my Dad's name and phone number and said he would be available to help him. I just got a call from Gil and my Dad just drove away happy in his "new" 2003 Nissan Altima. Gil was so complimentary of my Dad and was such a nice guy to work with. He went above and beyond to help us out and to keep in touch. I appreciate how he treated my Dad and me and it just reinforced how much I like that dealership and the staff there, especially Gil. More

I gave Bankston Nissan in Lewisville a "5" rating because they provide great customer service. I just leased my third Nissan Murano SL from Bankston Nissan in Lewisville. I was so happy with rating because they provide great customer service. I just leased my third Nissan Murano SL from Bankston Nissan in Lewisville. I was so happy with the service I received from Jon Deter in 2009, that I sought him out when I was looking at the 2012 Nissan Murano SL. Jon is low key, extremely knowledgeable and is willing to take the time to go through all the features of each vehicle. Shopping for a new car is sometimes painful, but Jon makes it a pleasant experience, from beginning to end. Great customer service begins with Paul Francis, the Executive Manager, and resonates throughout the whole dealership, including Rodger Salsman in the Service Department. If you want a dealership that will treat you honestly, fairly and provide good customer service, go to Bankston Nissan in Lewisville. They are a great team. More

I was interested in the Juke. I sent my information to them by e-mail on 04/01/2012. I took off work on 04/05/2012 to see the car and fill out the paper work. I was up front that I did not have bad cred them by e-mail on 04/01/2012. I took off work on 04/05/2012 to see the car and fill out the paper work. I was up front that I did not have bad credit I had no credit. I have been on my job for almost 16 years and make a pretty good living. I no longer have bills to pay and wanted a new car. They offered me a price at 17.99% and I said do it! I need to establish credit. Joshua said he would get back with me on the financing. 3 e-mails and 2 voicemails later Joshua responded with "I will get back to you when I get an approval.....I still have not heard from him. I went to Patterson Kia in Arlington on Saturday morning and drove away in a new car that afternoon at 9.99%, 1000.00 rebate and a 10 year 100,000 mile warranty. I would have bought that Juke at their price and paid for the premium gasoline that it takes just to get a car and establish credit and all I heard from them was cricket noise. Very disappointed, the shaking of hands, smiles, etc.. mean nothing. They could have at least called to say they did not have the guts to finance me....... Guess who I am telling my friends about????? KIA YES!!! nissan no More

I've purchased 3 new vehicles at this dealership in the past 6 months and every one has been a fantastic buying experience. I would highly recommend this dealership to anyone looking to purchase a new past 6 months and every one has been a fantastic buying experience. I would highly recommend this dealership to anyone looking to purchase a new vehicle. Salesperson Stan knew the Nissan products very well and made sure we had a good understanding of what we were buying. A lot of salespeople will not go the extra mile after the sale has been made. Stan made it point to sit in the vehicle with us to go over most all the features and set ups. It doesn't get any better! He will go above and beyond for the customer! The overall purchase went really smooth as well. Paul's customer service was truly exceptional . This dealership's 5-Star customer service is phenomenal in every department. More

Had the BEST AUTO PURCHASING EXPERIENCE EVER (2012 Nissan Frontier)!!!!! Paul Francis, Executive Manager of the Bankston Nissan Lewisville shop and his team of courteous professional people were over Nissan Frontier)!!!!! Paul Francis, Executive Manager of the Bankston Nissan Lewisville shop and his team of courteous professional people were over the top. Such good customer service I told them I was almost willing to paying sticker!!! LOL!!! - - but I didn't have to!!!! Got a great deal after frustrating experiences at 3 other dealers with misinformation, hype, higher in-person quote than phone quote, over past month. Got it done with Paul in 48 hours - - Paul Francis has the drive to do what's right for the NISSAN Brand - - and make the consumer very satisfied. Even though he told me he didn't want to sell me ONE car....he wanted to sell me TEN....my lifetime may not allow that....so I'm influencing friends and family to go see Paul.....best ever car purchasing experience. GO SEE HIM AND EXPERIENCE IT YOURSELF. It took me a few miles more to Lewisville, but well worth the drive!!!!! Paul seems to treat his staff well - - Josh, Bob, Chad all did their part to make it an all around fabulous experience. Thanks - - and until I need another car, big kudos to the Bankston Nissan Lewisville Team and Paul Francis! More

We purchased a used vechile 1/14/2012 from the We purchased a used vechile 1/14/2012 from the Dealership. We were informed and have it in writing. If you are unsatisfied for any reason with your p We purchased a used vechile 1/14/2012 from the Dealership. We were informed and have it in writing. If you are unsatisfied for any reason with your purchase of your vechine. You can return within 3 days less than 150 miles. We were refused on day 2 to return the vehicle, and was rudly spoken to by the Director of used cars, who handled us in a unpersonally manner. They would not owner what they say! I would never recommend ever using this dealership. I ask to speak to the General Manager, and was informed by the screaming J.R. Alie he was not present all week, and refused to be given the owners of the companys name. They provide false and misleading information. Even if its signed on a documented. Although other Nissan dealerships are given us different information. More

I just purchased a new car from Bankston Nissan in Lewisville and it was a great experience. This actually says a lot because I'm very busy, I don't have a lot of time and my tolerance for this sort o Lewisville and it was a great experience. This actually says a lot because I'm very busy, I don't have a lot of time and my tolerance for this sort of thing is low. I had a price in mind for the car I wanted (I did my homework, I knew it was a great price) and Paul, the manager, made it happen. He and the sales and financing staff (Mark R and Mark G) went out of their way to get all the paperwork together as promptly as possible. I truly believe they are trying to get customers for life at their dealership. As a side note, I'm not sure what the reviewer below is talking about, there was no pressure at all to buy. Paul will make you an extremely good offer, you can counter offer if you like and he does his best to try and make the price work. I actually went in to look at cars and returned several weeks later when I was ready to buy. I will certainly be referring all my friends and family to this dealership as they were extremely helpful from start to finish. More

Bought Used honda at dealership, went to get regular Bought Used honda at dealership, went to get regular service (oil change etc) VERY RUDE did not do job well DO NOT GO THERE!!!!!! Sales was fine a Bought Used honda at dealership, went to get regular service (oil change etc) VERY RUDE did not do job well DO NOT GO THERE!!!!!! Sales was fine and Charlie help me out beyond what he should have but Roger in service did not know what he was doing. Had to go there twice to try to get car and still waitited 2 hours. Not customer freindly. Would not recommend servicing car there slammed my doors when they got out and got GREASE on my new cloth!!! Very unhappy with there service as a whole. More

I purchased my first used car from this dealership. I have always purchased new cars in the past. Tony and Paul were very helpful and took care of me even after I left the lot. I would recommend them. have always purchased new cars in the past. Tony and Paul were very helpful and took care of me even after I left the lot. I would recommend them. More

I had a mixed experience for Bankston. The car I attempted to purchase was a 2012 Nissan Versa, and what has become apparent, they are somewhat hard to find and they sell quickly. Doug informed me attempted to purchase was a 2012 Nissan Versa, and what has become apparent, they are somewhat hard to find and they sell quickly. Doug informed me that Bankston did not have a 2012 Versa sedan in stock; however, he went on to say that he could get one from another nearby sister dealership. After waiting for 2 days, Doug failed to return my call, even after I left him a message on two separate occasions. After 3 days, I finally received a phone call from Doug thanking me for my patience. He then told me what he could get me another Versa from yet another dealership the next morning. That morning, I waited for Doug's phone call and it never came. Frustrated, I took my business to Texas Nissan in Grapevine where several Versa's were in stock. After selecting my vehicle, I showed the salesman, Nathan Glass, the quote I had received from Bankston. Nathan gave me an additional $250 for my trade-in; $700 off of the price of the Versa; and an additional .75% off of the interest rate. If Dough Mcantosh was more astute about answering his phone calls, this mess would have been subverted. That being said, Dough Mcantosh did work hard to get the vehicle I wanted from other dealerships, and for that reason only, I give him 5 stars for quality of work and 5 stars for friendliness. I can't, on the other hand, say the same about the Bankston dealership as a whole. More