Nissan of LaGrange

Lagrange Nissan is great! I would absolutely advise anyone that need vehicle maintenance to take it to Lagrange Nissan their great!!! Took care of all my needs & my concerns... I would absolutely advise anyone that need vehicle maintenance to take it to Lagrange Nissan their great!!! Took care of all my needs & my concerns... The owner really cares & the staff is really friendly the wait time is excellent as well. More

Unexpectedly great service Its hard to believe other reviewers are reviewing the same dealership. I consult on the customer experience and I am going to use the service at Nissa Its hard to believe other reviewers are reviewing the same dealership. I consult on the customer experience and I am going to use the service at Nissan of LaGrange as a model for what a WOW experience should feel like. I dropped my Infiniti off overnight for some unanticipated repairs caused by a pothole. John, the service manager was in touch both by phone and text throughout the next day to keep me apprised of the situation with my vehicle. He gave me a time the next day the car would be ready (had to order a part) and the car was ready an hour before the scheduled time. I arrived later that afternoon to pick up the vehicle and John immediately recognized me by name, escorted me to the cashier who was waiting and within five minutes was escorting me to my vehicle...which they detailed immaculately I might add. Before driving off, John ensured they had exceeded my expectations and when I hopped in the car there was a handwritten note on a notecard on my dash. Wow!!! I have recanted this story to anyone who will listen which goes to show you A. what a lost art great customer experiences have become and B. what type of residual effect a great experience can have. I commend John and his team for understanding the value of the experience and would literally drive from Florida to purchase a car here...I may even drive for service...it was that good. Share review More

Unauthorized credit check I went in to test drive a Rogue & inquired about current manufacture incentives...I was told they would need information to see if I qualified...I SPE I went in to test drive a Rogue & inquired about current manufacture incentives...I was told they would need information to see if I qualified...I SPECIFICALLY asked that a SOFT inquiry ONLY be completed as I was still in the preliminary phase of car shopping & was simply trying to gather more information as to what my options would be...I was assured several times that there would be NO HARD inquiry & was even asked to include my husband's information. I signed nothing--later that night, I pulled our reports only to discover a HARD inquiry had been done on BOTH credits. Since then I have attempted to contact customer service numerous times where I am always put on hold and told they can take a message. No thank you Nissan of LaGrange... More

Fraud on quotes Took in my versa for transmission. ac worked. got it back,ac was broke.Got a written quote..they tripled it when I took it back. Called owner ... Went Took in my versa for transmission. ac worked. got it back,ac was broke.Got a written quote..they tripled it when I took it back. Called owner ... Went nowhere. More

Internet experience was great to begin with. I thought I had a great deal with discounts and savings up to $10,000.00 off the sticker price! As soon as we started talking trade in things went from good to had a great deal with discounts and savings up to $10,000.00 off the sticker price! As soon as we started talking trade in things went from good to pathetic! They marked the price of their Envoy down to $27,690.00 plus tax tag and title, added $6,000.00 for my negative equity and came up with a total of over $41,000.00 financed???? Once I questioned the internet sales manager, she suddenly disappeared and would not return my phone calls or my emails! More