Nissan of Jefferson City

Above and beyond Cybil went above and beyond to make sure we got the car that we wanted at a fair price. She explained everything to us in a way that was easy to unde Cybil went above and beyond to make sure we got the car that we wanted at a fair price. She explained everything to us in a way that was easy to understand, even though we are a little dense at times. She had a great sense of humor and we enjoyed quite a few laughs. She emphasized that we should call her anytime and if we had any questions at all about the car, its performance, or its features. I'm sure I will be putting her on speed dial. Thanks, Sybil! You're the best!!! More

Great Service Everytime Brian always makes the service experience stress free and convenient. He is the first person I call when it comes to my Nissan Altima. Thank you, Bria Brian always makes the service experience stress free and convenient. He is the first person I call when it comes to my Nissan Altima. Thank you, Brian for your repeated amazing service. More

See Brandon the Red Shoe Nissan Man Brandon was AWESOME. I told him I was in a hurry. We got the deal done in 2 hours and I made it to my appointment. Keith the financial adviser was a b Brandon was AWESOME. I told him I was in a hurry. We got the deal done in 2 hours and I made it to my appointment. Keith the financial adviser was a blast to work with also. I will tell my friends to come see them. More

Great staff. Well adversed in their vehicles Sybil was very well versed and knowladeable about the vehicles we were shown. We were not quiet sure what we wanted to get but Sybil showed her ys veh Sybil was very well versed and knowladeable about the vehicles we were shown. We were not quiet sure what we wanted to get but Sybil showed her ys vehicles in our wants and needs great place More

Awesome Experience We bought a 2018 Nissan Armada and was a wonderful experience! Sybil is the best and even watched our kids while we dealt with all the paperwork! We bought a 2018 Nissan Armada and was a wonderful experience! Sybil is the best and even watched our kids while we dealt with all the paperwork! More

Poor customer service I took my Pathfinder in with an error code 420. Ended up being catalytic converter on Bank 1. Took vehicle in for repair. I did like the fact the serv I took my Pathfinder in with an error code 420. Ended up being catalytic converter on Bank 1. Took vehicle in for repair. I did like the fact the service advisor negotiated the price since the Platinum extended warranty did not cover this. Next day the check engine light was on. I called service to let them know. The appt was for Friday to replace a switch for the back window so the service was going to look at the check engine light then. Meanwhile, in Wednesday I took vehicle to business to read the error code. It was the same as the original 420 on Bank 1. Friday morning I took Pathfinder in to an independent mechanic. He verified the error code to read the same 420 on bank 1. And that the catalytic converter has been replaced on the wrong Bank. In the afternoon when I went to the dealer service I mentioned the catalytic converter had been replaced on the wrong bank and the error code was the same. Remember the original appt was to replace the switch for the window which was suppose to take 30 minutes. To read an error code would take no more than 5 minutes. I waited in the customer waiting area for TWO hours before the advisor finally came to tell me they did everything right and the error code was a 430 on Bank 2. I asked about which side was Bank 2 and he couldn’t remember that it was on a diagram. I said I want to see that diagram. He goes to his desk, I wait for another ten minutes and have had enough. I knew I was being lied to. I made a phone call and went outside. By the time I got off my phone the advisor came outside and said I was right that they installed the catalytic converter on the wrong Bank and they will get me taken care of. I don’t fault the mechanic especially when no one was hurt and there wasn’t any negative incident. I told the advisor I was not paying for this mistake. Oh, on top of the lie... the switch for the window that came in was the wrong part! TWO hours to be lied to and still a broken function with the window. Following week I took the Pathfinder in to replace the catalytic converter on Bank 1. I mentioned to the service advisor I don’t fault the mechanic. I know we are human. However I hold responsible him (the service advisor) and the service manager for the lie. I specifically did due diligence on my part by getting a second opinion. I expected far better customer service especially since I told them what the specific reason was. He should have went above and beyond to ensure of the mistake was accurate . It doesn’t add up to have me wait for two hours while they figure out what to do. I left messages with two staff in mgmt and never did get a phone call back. More

Great Experience Each year we buy at least one new Nissan Frontier for a company truck. Our employees are very hard on these trucks and they hold up very well. JC Niss Each year we buy at least one new Nissan Frontier for a company truck. Our employees are very hard on these trucks and they hold up very well. JC Nissan gives us great deals and great service. More

Awesome Brian Schneider and Greg were awesome. They went above and beyond basic service. They have always been patient and are perfect examples of customer se Brian Schneider and Greg were awesome. They went above and beyond basic service. They have always been patient and are perfect examples of customer service. More

Friendly as always! I’m in every 2 months, the staff knows me. Always keep me updated on progress of my car. The coffee is good as well😀 I’m in every 2 months, the staff knows me. Always keep me updated on progress of my car. The coffee is good as well😀 More

Great Experience! Sybil answered all of my questions throughout the experience. I appreciate the work of the entire team during the purchase of my new Nissan Maxima! Sybil answered all of my questions throughout the experience. I appreciate the work of the entire team during the purchase of my new Nissan Maxima! More