Nissan of Jefferson City

nisson purchase was promptly received, earnette smith opened door for me, (handicapped, age 82), polite and listened to my presentation of auto needs. I came in to was promptly received, earnette smith opened door for me, (handicapped, age 82), polite and listened to my presentation of auto needs. I came in to just look at autos and check prices. had been working on farm and clothing was dirty and I had a two day growth of beard. while a competitive dealer ignored me as a waste of his time on this hot day, your staff treated me with courtesy. the price he quoted me seemed fair, and I asked if a better price was available if I bought more than one. he discussed this with the manager, with the result that I purchased four cars, cash deal. More

Very friendly people It's one of the place I ll always want to go back to. They influenced my purchase recent because I didn't want to elsewhere. A very friendly environme It's one of the place I ll always want to go back to. They influenced my purchase recent because I didn't want to elsewhere. A very friendly environment and nice folks to get along with. More

Did a test drive the Nissan Murano, ended up buying it Our salesperson was extremely cordial, knowledgeable, and able to work with us to get us the deal we wanted. We enjoyed to overnight test drive, which Our salesperson was extremely cordial, knowledgeable, and able to work with us to get us the deal we wanted. We enjoyed to overnight test drive, which we feel enabled us to make the decision to purchase the vehicle. More

Excellent service personnel - Tyler Swetnam I've been in customer service all my life and the real test of any customer service individual is how they handle a grouchy customer. When I brought I've been in customer service all my life and the real test of any customer service individual is how they handle a grouchy customer. When I brought my car in for servicing on 9/23/15 - I was in such a mood. It it not normal for me to behave that way but I was grouchy and to be quite honest wasn't very polite to Tyler. How he handled the situation was done professionally and with great skill. I apologized to him before the the shuttle took me to work as I was unfair to be so grouchy to him (it was already a bad morning). He called back later to let me know my car was done and that he was having it washed too. That made my day. I apologized again and he said it's OK - you're fine. Of course I expect when I take my car in to have it serviced correctly. That's a given, but to have such a customer service professional as Tyler handle a grouchy old me in the way he did was truly above and beyond. I see with the changeover, there are new faces. Tyler is a MOST welcome addition to your service staff. My thanks to him and compliments also. I'm completely happy with my experience and do promise that I won't be grouchy the next time :) I would be more than happy to talk to anyone regarding my experience as I am VERY pleased. A HUGE thanks to Tyler for knowing how to deal with a grouch old xxxx that morning!! Gary More

Great Experience I had a great experience while having my car serviced. Dave was very professional and had excellent customer service. I would highly recommend this de I had a great experience while having my car serviced. Dave was very professional and had excellent customer service. I would highly recommend this dealership. More

Aware of the time limitations of busy professionals. Brian is always ready for me when I arrive early in the morning. He checks me in and gets me on my way as soon as possible. Always smiling and convers Brian is always ready for me when I arrive early in the morning. He checks me in and gets me on my way as soon as possible. Always smiling and conversational, on top of being efficient. He keeps me informed during the day while my vehicle is being worked on and follows up with me when I pick it up to be sure everything is, not only fixed, but explained to me and covered by the warranty or discounted with any coupons I may have available in my service plan booklet. He is on top of his game and I will keep bringing both vehicles I purchased at this dealership back for service as long the competency and friendliness that Brian displays is always the benchmark. More

Not good The employee told me oil change jumped from 25.00 to 38 because of new oil that lets you go 5000 before next change. The 5000 change has been around f The employee told me oil change jumped from 25.00 to 38 because of new oil that lets you go 5000 before next change. The 5000 change has been around for a few years. He tried to insult my intelligence. More

Nissan Niceness Making my appointment was easily accomplished over the phone. But, I FORGOT it! I was able to reschedule for the next day....and I remembered. Making my appointment was easily accomplished over the phone. But, I FORGOT it! I was able to reschedule for the next day....and I remembered. A FEMALE service person greeted me and noted that I wanted an oil change. There was a "free ride" back to work with a nice man who dropped me off in front of the office door. Later in the morning, the service lady called and suggested that I needed by brake fluid changed -- it was dirty. I agreed; however, I've never in the 30 years of driving a Nissan had my brake fluid changed.... At four p.m., the driver was at the door of my office to pick me up! Again, a nice chat about baseball going to the service center. A good day -- fine oil and brake change -- was had by all! More

No single points of contact I would like someone to contact me regarding my recent service with the Autoplex. There were times where I felt like the services could've been bette I would like someone to contact me regarding my recent service with the Autoplex. There were times where I felt like the services could've been better and that the communication regarding services on my newly purchased used vehicle could've been better to help me be included and updated on what was going on. Through this process there were struggles with having a single point of contact with me and I had jumped from different individuals trying to gain infromation about my vehicle. The most amount of information I received from one individual was Justin - service manager at the Kia store, and even then he only had limited information as our vehicle was not purchased from Kia and was from Nissan. I also had concerns regarding services but I do understand some of the processes needed in order to run proper diagnostics and have my vehicle fixed. More