Nissan of Garden City

I really tried to give it a shot and be fair, however, sometimes just have to call it for what it is, in this case, that call is massively disappointed, so much promise yet… nothing.. just like their star sometimes just have to call it for what it is, in this case, that call is massively disappointed, so much promise yet… nothing.. just like their star rating should be, but Google needs at least one to leave a review. I am extremely disappointed with Garden City Nissan (GC). My experience with this dealership has been nothing short of a nightmare. When I purchased my car in early April, I was explicitly promised a second key and fob as part of the deal. I was promised by their salesman, Nick. Naively, I didn’t get this in writing—my first mistake—as there are a plethora of awards decorating the sales floor. Foolishly, I believed I could trust the dealership. I was wrong. Utterly and disgustingly wrong. Those award plaques are nothing more than a sham, obtained through questionable, deceitful practices at best, and shady, if not downright illegal, methods at worst. I scheduled my service appointment for my promised key, 3 days after my vehicle purchase. I was told by service, after waiting several hours, that they were told by Sales to run the claim through a third-party policy. However, due to the timing of the claim, (3 days after purchase), that I would need to accrue more mileage otherwise the claim would be denied. Service seemed disgusted, practically admitting Sales keeps pulling this nonsense stating “I’ve told Sales to stop doing these types of things – Thought this was a we-owe-you type thing.” To their credit they were professionals, thus far the only dept. deserving of an award, noted on his business card(s), and [dealer’s] awards plastered everywhere. The idea of the dealership filing a fraudulent key replacement claim on my behalf to get paid for something they promised me is absolutely repugnant. I've driven this car for more than four thousand miles already – that's well past the point where a legitimate claim could be filed. They want to steal money from a company for their own incompetence after dangling that second key fob like a carrot on a stick at the sale? Disgusting. The whole experience left me with a sour taste in my mouth. Sure, I can stomach the typical dealership games – the misleading online prices (they tack on $4,000 in fees for their profit for used cars - admitted to me by their sales team), the insulting lowball offer on my trade-in (seriously, Legend Nissan offered $1800 more, even after I had to negotiate a higher amount, Disgraceful). But this is beyond a joke. Honestly, at this point, I bet even a clown college graduate would have shown me more respect. The worst part? I actually love the car itself. What a shame it has been, ruined by such a rotten experience. On top of the issues with the key and fob, I have had ongoing problems with their financial department regarding the cancellation of add-on products, supposed to be 45 days, its been over 90 days at time of writing. - costing me money on interest, and me from knowing a true payoff amount, (to pay the car off before the 6 mo. mark on the loan) I’ve reached out for my key fob/key, and thus far nothing… I am going to keep following up until I get my key and fob. They had the audacity to charge me $4,000 in fees for their profit ((refused to budge on)), they can afford to give me my key and fob that was promised to me at sale), it is not my issue that the sales member that made the promise is no longer there. My experience with Garden City Nissan has been a nightmare. They fail to uphold their promises, engage in outright fraudulent behavior, and provide terrible customer service. I strongly advise anyone considering this dealership to look elsewhere. Save yourself the headache and avoid More

My experience with Terrance Gibson, technician in the Service Department has been excellent. He exudes a comprehensive quality of knowledge and professionalism. I felt comfortable speaking with him and f Service Department has been excellent. He exudes a comprehensive quality of knowledge and professionalism. I felt comfortable speaking with him and found him to be extremely patient. He answered all my questions and addressed my concerns in a kind, calm and professional manner at all times. I feel comfortable coming to the service department and know that my needs and concerns with be address with respect and care. Mr. Terrance Gibson sets the right tone for his department. More

FROM NINEL K. THE REASON I HAVE 5 stars because of BOTH NICK's, they DESERVE nothing but 5 STARS. WHEN IT COMES TO A VICTOR WHO IS A SALES MANAGER-HE DESERVE THE REASON I HAVE 5 stars because of BOTH NICK's, they DESERVE nothing but 5 STARS. WHEN IT COMES TO A VICTOR WHO IS A SALES MANAGER-HE DESERVES NO STARTS. I am writing to express my heartfelt gratitude for the exceptional customer service I received from BOTH Nick’s (salesman and car enthusiast) during my recent visit to Nissan of Garden City Dealership From the moment I walked into the Nissan dealership, Nick (salesman) went above and beyond to ensure that my car buying experience was smooth and enjoyable. He greeted me with a warm smile and took the time to understand my needs and preferences. His knowledge about the various Nissan models was impressive, and he patiently answered all my questions, providing valuable insights that helped me make an informed decision. What truly stood out to me was Nick's genuine dedication to ensuring customer satisfaction. He listened attentively to my concerns and preferences, and he worked tirelessly to find the perfect car that met all my requirements. His professionalism, integrity, and willingness to go the extra mile truly exemplify the epitome of outstanding customer service. Thanks to BOTH Nick's exemplary assistance. I am incredibly grateful the expertise, guidance, and unwavering commitment to ensuring that I had a positive experience every step of the way. BOTH Nick’s dedication to excellence has undoubtedly left a lasting impression on me. Thank you once again for providing such outstanding service. BE AWARE: DO NOT EVER DEAL WITH VICTOR WHO IS A SALE' MANAGER(wish understood how he was promoted to a manager level with ZERO customer service). As a loyal customer who has been leasing cars from Nissan of Garden City dealership for over 20 years, I am appalled by the level of rudeness and unprofessionalism displayed by Victor during my recent transaction. His demeanor was dismissive, and he seemed disinterested in addressing my concerns. This behavior is unacceptable and does not align with the standards of service that I have experienced from this dealership in the past. I hope that he will take my concerns seriously and work towards restoring the reputation of Nissan of Garden City. More

The manager victor and his gang of thieves are to be avoided at all costs . The finance manager is also a scammer . They should all be arrested for fraud and for scamming people avoided at all costs . The finance manager is also a scammer . They should all be arrested for fraud and for scamming people More

I had Nissan cars since 2015 and had been in a few Nissan dealerships, they were all nice and helpful except Nissan in Garden City , the service takes a long time and to order parts it’s the worse , they don dealerships, they were all nice and helpful except Nissan in Garden City , the service takes a long time and to order parts it’s the worse , they don’t like to help you at all . Worse Dealership. More

Because NMAC has crappy "title" pass-on policy for lease buyouts my bank, BFCU refuses to do lease buyout for any Nissan car. This forced me into dealer who not only lies about my sons credit score, but the buyouts my bank, BFCU refuses to do lease buyout for any Nissan car. This forced me into dealer who not only lies about my sons credit score, but they gave us an insult of a rate because of course they gotta get their big, even though I have bought Nissans for 30+ years. Of course his job is to upsell, but the F&I guy knew I worked in Credit industry, and he still lied to me on my sons credit rating, and gave me a joke of an interest rate to buyout the car. You will never see me in this dealership, or in a Nissan ever again More