Nissan of Garden City

My experience with Terrance Gibson, technician in the Service Department has been excellent. He exudes a comprehensive quality of knowledge and professionalism. I felt comfortable speaking with him and f Service Department has been excellent. He exudes a comprehensive quality of knowledge and professionalism. I felt comfortable speaking with him and found him to be extremely patient. He answered all my questions and addressed my concerns in a kind, calm and professional manner at all times. I feel comfortable coming to the service department and know that my needs and concerns with be address with respect and care. Mr. Terrance Gibson sets the right tone for his department. More

FROM NINEL K. THE REASON I HAVE 5 stars because of BOTH NICK's, they DESERVE nothing but 5 STARS. WHEN IT COMES TO A VICTOR WHO IS A SALES MANAGER-HE DESERVE THE REASON I HAVE 5 stars because of BOTH NICK's, they DESERVE nothing but 5 STARS. WHEN IT COMES TO A VICTOR WHO IS A SALES MANAGER-HE DESERVES NO STARTS. I am writing to express my heartfelt gratitude for the exceptional customer service I received from BOTH Nick’s (salesman and car enthusiast) during my recent visit to Nissan of Garden City Dealership From the moment I walked into the Nissan dealership, Nick (salesman) went above and beyond to ensure that my car buying experience was smooth and enjoyable. He greeted me with a warm smile and took the time to understand my needs and preferences. His knowledge about the various Nissan models was impressive, and he patiently answered all my questions, providing valuable insights that helped me make an informed decision. What truly stood out to me was Nick's genuine dedication to ensuring customer satisfaction. He listened attentively to my concerns and preferences, and he worked tirelessly to find the perfect car that met all my requirements. His professionalism, integrity, and willingness to go the extra mile truly exemplify the epitome of outstanding customer service. Thanks to BOTH Nick's exemplary assistance. I am incredibly grateful the expertise, guidance, and unwavering commitment to ensuring that I had a positive experience every step of the way. BOTH Nick’s dedication to excellence has undoubtedly left a lasting impression on me. Thank you once again for providing such outstanding service. BE AWARE: DO NOT EVER DEAL WITH VICTOR WHO IS A SALE' MANAGER(wish understood how he was promoted to a manager level with ZERO customer service). As a loyal customer who has been leasing cars from Nissan of Garden City dealership for over 20 years, I am appalled by the level of rudeness and unprofessionalism displayed by Victor during my recent transaction. His demeanor was dismissive, and he seemed disinterested in addressing my concerns. This behavior is unacceptable and does not align with the standards of service that I have experienced from this dealership in the past. I hope that he will take my concerns seriously and work towards restoring the reputation of Nissan of Garden City. More

The manager victor and his gang of thieves are to be avoided at all costs . The finance manager is also a scammer . They should all be arrested for fraud and for scamming people avoided at all costs . The finance manager is also a scammer . They should all be arrested for fraud and for scamming people More

I had Nissan cars since 2015 and had been in a few Nissan dealerships, they were all nice and helpful except Nissan in Garden City , the service takes a long time and to order parts it’s the worse , they don dealerships, they were all nice and helpful except Nissan in Garden City , the service takes a long time and to order parts it’s the worse , they don’t like to help you at all . Worse Dealership. More

Because NMAC has crappy "title" pass-on policy for lease buyouts my bank, BFCU refuses to do lease buyout for any Nissan car. This forced me into dealer who not only lies about my sons credit score, but the buyouts my bank, BFCU refuses to do lease buyout for any Nissan car. This forced me into dealer who not only lies about my sons credit score, but they gave us an insult of a rate because of course they gotta get their big, even though I have bought Nissans for 30+ years. Of course his job is to upsell, but the F&I guy knew I worked in Credit industry, and he still lied to me on my sons credit rating, and gave me a joke of an interest rate to buyout the car. You will never see me in this dealership, or in a Nissan ever again More

I’m going Sunday to see a Murano I’m interested in , hoping it’s there because I took off work to do this , and I’m hoping it’s In Perfect condition hoping it’s there because I took off work to do this , and I’m hoping it’s In Perfect condition More

On November 18, 2022 we leased a 2023 Roque from Nissan of Garden City. The transaction ran approximately 4 hours; couldn't extricate myself from process once we began discussion. As part of deal, the mana of Garden City. The transaction ran approximately 4 hours; couldn't extricate myself from process once we began discussion. As part of deal, the manager Victor Diaz accepted my 2020 Rogue with body damage. An outside autobody shop gave me an estimate of 800.; as Nissan had a 500. deductible - I believed I owed 300. additional; so I gave Garden City Nissan an additional 300. When Nissan felt the car had no additional expense, the dealership would not refund my 300. good faith payment. Stay away from this dealership and review their other reviews! Dr. B. More

Very unpleasant experience here. I test drove 4 cars and asked about pricing. The salesperson told me that “it doesn’t work that way”. Their dealership doesn’t tell prices for thei I test drove 4 cars and asked about pricing. The salesperson told me that “it doesn’t work that way”. Their dealership doesn’t tell prices for their car. He spent lots of time reading (mansplaining) carfax reports to me. No deal here. More

On January 26, 2023 I returned my 2020 Nissan Murano lease and completed a new lease for a 2023 Nissan Murano. When agreeing to new lease deal I informed them about 3 monthly payments that were not pai lease and completed a new lease for a 2023 Nissan Murano. When agreeing to new lease deal I informed them about 3 monthly payments that were not paid in 2020, due to Nissan's offer for a pandemic freeze on payments. They offered up to 12 monthly payments freeze but after 3 months I began making my payments of $400.72 again. Nissan of Garden City showed me the print out of my current account with Nissan Motor Acceptance and told me that new lease will include these payments (I told salesperson and Sales Manager Victor Diaz it was the only way I could afford new lease deal that day). I paid $1,500 out of pocket and had a $475 monthly payment for new 2023 Murano. On February 6, 2023 I received a letter from Nissan Motor Acceptance asking for payment of $1,202.16, the amount of 3 payments. I explained my situation and they themselves put in a customer complaint claim against their own Dealership. I am hoping/expecting that Nissan of Garden City do as they claimed they would and accept responsibility for these 3 payments. Victor Diaz lied to my face and I sincerely hope Nissan understands how he works his deals. More

Avoid this place at all costs. YES right now the car market is crazy, but it doesn't give these salespeople the right to scam you. They'll pretend that they're agreeing with your t YES right now the car market is crazy, but it doesn't give these salespeople the right to scam you. They'll pretend that they're agreeing with your terms (the amount of money you're willing to pay) and then behind closed doors some finance manager will charge your card for a lot more than you've expected. This place is a smoke and mirrors sh*tshow...they're liars, they're underhanded and ultimately they'll try to give you their idea of a great deal...great for them at least. I can't stress this enough...go as far as your car or your feet will take you!!!!! Just make sure it's miles away from here!! The salesperson and the finance manager were purposely not specific with the final numbers and of course that's to their advantage. Leaving me guessing what's wrapped up in the numbers after the fact. To make matters worse the following day when I asked a manager to point out certain details related to the contract (because the finance manager was out of office) he absolutely refused to explain it. He was dismissive and condescending ...an absolute troll who said nothing, but "it's all in there" and "you got a great deal". If the deal was so great why did he completely avoid explaining what was great about it? Shortly after speaking to this manager, I spoke to another one who was a lot more aggreeable, but relayed the same message "it's all in there". Lesson learned for me... I will never lease or purchase another Nissan from this dealership. More