Nissan of Fort Pierce - Service Center

Service coordinator was polite and pleasant. Job completed professionally. Everything worked as expected. Would definitely continue to service my vehicles at Sutherlin Nissan. Job completed professionally. Everything worked as expected. Would definitely continue to service my vehicles at Sutherlin Nissan. More

I was greeted by Zoe and Tony was my Sevice Advisor. Both were excellent! No complaints. Both were excellent! No complaints. More

Purchased maintenance plan but was charged for oil change. Was told that this plan had been canceled even though I never received any correspondence. Keeping in mind I have made every payment I saw change. Was told that this plan had been canceled even though I never received any correspondence. Keeping in mind I have made every payment I saw no reason why the plan was canceled. As we pay for it in our monthly payment. Eric Davis in Finance called me to tell me that the plan was not canceled and that he would work with accounting to refund my credit card. That was 2.5 weeks ago. Tried calling him , can’t even get a voicemail message to go thru because mailbox is full. In fact everyone you try to speak to mailbox is full. Finally I asked the operator to leave a paper message for Eric to call me back … I have still not heard From him. Very incompetent. I find it hard to believe that it should take an act of congress to refund my card. I mean those credit card machines have an option to refund people. Does Sutherlin think the public is a bunch of fools ? I would like a call back to resolve this issue More

We have always had dependable and prompt service. Tony Kumm is the individal that I rely on. Tony Kumm is the individal that I rely on. More

Service was prompt, courteous and professional, and rhe cost was appropriate for the work done.. Did NOT like pressure from the sales department to trade in my car for a new purchase. cost was appropriate for the work done.. Did NOT like pressure from the sales department to trade in my car for a new purchase. More

They were pleasant and efficient to have my serviced with. I did not have any problems. with. I did not have any problems. More

Zoe was great every one there was nice and kind thanks so very much love it there very much love it there More

This goes based off experience with both fort pierce and Vero beach service because both service departments were the same. Not communicative. The warranty system and knowledge presented was seriously lacki Vero beach service because both service departments were the same. Not communicative. The warranty system and knowledge presented was seriously lacking. My truck was worked on and kept for almost 14 weeks for a sensor issue. After almost 14 weeks it was discovered that bolt had been drilled through the wiring harness and that portion of the wiring harness was replaced. The last two weeks it was finally figured out that my truck needed a new transmission which is the original reason why I put the truck in the shop in the first place. I explained the situation with my truck numerous amount of times to a handful of people and everyone tried to say it was normal. I had to take the shop foreman on a drive to prove to him it was not in fact normal. They tried to say it was a programming issue and the truck needed updates. Asked for a loaner vehicle for the time being and was dismissed for the fact of “low inventory”, the dealership wouldn’t approve a rental that was not a Nissan and the fact they deemed it “drivable” and wouldn’t approve a loaner. Absolutely absurd. I drive the vehicle for work and with my family. How is it drivable when it came to be the transmission had to be replaced? Why was the low inventory my problem when the truck has had so many issues and just turned 15k miles. I bought a brand new truck to not have the issues. I’m not sure but I was as patient as I could be so I let it go. So after a total of almost 16 weeks in the shop while not even owning the truck for a full year, it is driving how it’s intended. For now. Will be trading my truck in so I don’t have to deal with either dealership or anymore issues pertaining to this truck. More

Tony was very efficient and polite. I was very happy with the service and would highly recommend. I was very happy with the service and would highly recommend. More

Zoe, Donna, Kim and Jaime were all such a pleasure to work with. They each contributed to me getting my car the repair it needed, especially since the damage do to it was no fault of my own. work with. They each contributed to me getting my car the repair it needed, especially since the damage do to it was no fault of my own. More