Nissan of Fort Myers - Service Center

Steph is the most valuable employee there. I stopped getting work done at Sutherlin, because another employee made a mistake and almost had me do $500 worth of work I did not need to do. Steph I stopped getting work done at Sutherlin, because another employee made a mistake and almost had me do $500 worth of work I did not need to do. Steph recognized that, and got me to return to Sutherlin because of her excellent service. More

Never dealing with Nissan as a whole ever again. I’ve been getting the run around since I purchased my truck in Jan. My extended warranty got cancelled behind my back and I’ve been fighting for the I’ve been getting the run around since I purchased my truck in Jan. My extended warranty got cancelled behind my back and I’ve been fighting for the last 3 months to figure out how and why. I’ve already had to get a break clutch replaced, a new transmission and now a starter. My warranty was mysteriously cancelled after fixing the transmission and now they won’t try to fix my warranty to cover my starter. I purchased the extended warranty when purchasing my truck. Nissan is the worst. More

Very nice service consultant, Dianne. I really like the service depart here. However, the last two times I’ve been in for service, I was blindsided by sales people. The first time the I really like the service depart here. However, the last two times I’ve been in for service, I was blindsided by sales people. The first time the guy called my name like they do when your service is complete. Took me to his desk and went into hard sales mode. He was even pitching me as I was walking away after I realized what he was doing. I was furious! If I want a new car, I know how to make that happen! The second time, it was a phone call from a man sounding all helpful and “how is your experience? By the way, we’re running a deal…”. I hung up on him. I have loved my Nissan but when I buy a new one it WILL NOT be from this dealership. Angels in one department, snakes in the other. More

Difficult getting through to service department for scheduling purposes. Repeated calls went to voice mail, frustrating. Also found calls to try to up sell and/or trade-in annoying especially after rep scheduling purposes. Repeated calls went to voice mail, frustrating. Also found calls to try to up sell and/or trade-in annoying especially after repeatedly indicating not interested. More

Service advisor was great. Telling me what was going to happen every step of the way. Telling me what was going to happen every step of the way. More

Nick was amazing with coordinating my service. I even came back later that day and Nick placed wipers on my car, which I had missed asking for! Thanks for going the extra mile! I even came back later that day and Nick placed wipers on my car, which I had missed asking for! Thanks for going the extra mile! More

The Service attendant that help me went above and beyond to make my experience very pleasant. He was professional and friendly and answered every question and concerns about what to expect while I was there to make my experience very pleasant. He was professional and friendly and answered every question and concerns about what to expect while I was there ! Kudos to him. Great Job ! More

Usually they can get you right in. This time not all that impressed with the mechanics. Instead of doing both rotors and brakes they only did the side that the caliper was seized on. P This time not all that impressed with the mechanics. Instead of doing both rotors and brakes they only did the side that the caliper was seized on. Plus the high rate too. Should have definitely been the cost of both sides. More

Nick made sure that everything was taken care of by the time I left the building. time I left the building. More

Always reliable and professional for all our service needs! So glad we discovered this Nissan dealership for both sales and service! needs! So glad we discovered this Nissan dealership for both sales and service! More