Nissan of Fort Myers - Service Center

JP was attentive and did a great job at addressing my car's windshield reservoir issue car's windshield reservoir issue More

Yesterday I stopped at Costco and the attendant approached the hood of my car and told me the hood was open. I picked up the car days prior and drive it Sunday to church. On return home trip he cau approached the hood of my car and told me the hood was open. I picked up the car days prior and drive it Sunday to church. On return home trip he caught it. Communication was terrible with service agent. I called and left messages as the 6 step notification system only sent #1 that my car was received. A “your vehicle is ready next day and thus ensued calls to Brittany until late second day. I told her I hah no info on problem, cost nor that cash was needed to avoid penalty. Even then she did not give an update and when I expressed concerns about communication failure she was nonplussed, figured the amount of penalty. I told her I had asked questions when I finally reached her. I paid with the CC and she moved over to talk to another agent. No expression of regret for inconvenience nor thanks for business. Car is four yrs. old with less than 50,000 miles day after Thanksgiving at which time I will trade. Not another Nissan. Good unlatched is a dealbreaker. More

Financing was quick and easy! Very happy with my new auto! Thank you Fort Myers Nissan! Very happy with my new auto! Thank you Fort Myers Nissan! More

This location shows no regard for customer care. The service is terrible, dishonest, and managers don’t return calls. The service is terrible, dishonest, and managers don’t return calls. More

I took my car to Fort Myers Nissan for service due to a check engine light. Alex, my Service Manager, informed me it needed a software update, and I ended up paying over $800. However, as soon as I left th check engine light. Alex, my Service Manager, informed me it needed a software update, and I ended up paying over $800. However, as soon as I left the dealership, every light on the dashboard lit up, and the car was running worse than when I had brought it in. I immediately returned to the service center, where they agreed to check it out. After an additional two-hour wait, Alex informed me they would need to keep the car overnight, so I agreed to pick it up the next day. The following day, I was told they had found a different issue, and that the original diagnosis was incorrect. The repair would now cost an additional $1,345, plus another shop fee—even though I had already paid this fee the day before. When I questioned why I was being charged the shop fee twice, Alex simply replied, “That’s how we keep the lights on.” I then tried reaching the location manager, but after waiting on hold for an hour, I was disconnected. I called back and left three messages for the service team, none of which were returned. My wife also called, trying to reach the location manager, Chris McPhillips, but he never picked up. She was transferred to Richie, another service manager, who listened to her complaint and promised to call back in 20 minutes. He never did. If I could give this place zero stars, I would. My advice: avoid Fort Myers Nissan Service Center at all costs. Customer complaints seem to mean nothing to them, and you’re left with an experience you won’t forget—just for all the wrong reasons. More

I dropped my vehicle off for routine service and I was happy to have it completed a little earlier than inspected and it cost less than I expected. happy to have it completed a little earlier than inspected and it cost less than I expected. More

The dealer ship it self is a good company to work with I've never had a problem. I've never had a problem. More

The service was ok, my only complaint is that they changed me for 1.5 hours labor and it only took 30-45 minutes, and the cost of the part was 10x the cost of an aftermarket replacement part on EBay. changed me for 1.5 hours labor and it only took 30-45 minutes, and the cost of the part was 10x the cost of an aftermarket replacement part on EBay. That’s an outrageous markup, even for a OEM part with warranty. More

Great work amazing best works hard to get u in a car and go on ur way go on ur way More

Mathew. .dif outstanding job in spite of multi confirmations by e mail when I arrived you showed no appt. fot me. Mathew fixed all of that..you have excellen .dif outstanding job in spite of multi confirmations by e mail when I arrived you showed no appt. fot me. Mathew fixed all of that..you have excellent employ in this man. More