Nissan of Fort Myers

Dear Dave Mckinney: I just wanted to send this notice to Dear Dave Mckinney: I just wanted to send this notice to you (I have also sent a letter to your office "snail mail")to let you know that I have on th Dear Dave Mckinney: I just wanted to send this notice to you (I have also sent a letter to your office "snail mail")to let you know that I have on three occasions received warranty work performed on my Nissan Frontier from your dealership. Each time that occured, I had assistance from Thomas Gaglino. In this process of having my vehicle serviced, Thomas demonstrated that he is the most attentive and diligent automotive service person I have ever met. Thomas embodies the pride and integrity of the company he works for and should be recognized as an exemplary employee. The kind of service Thomas provided me is the type I would expect from all service agents, but it is a rare quality. I hope that you can provide some sort of recognition to Thomas for his skill and job performance! I would also ask that the owner(s) of Sutherlin Nissan be notified of my request to recognize Thomas and to also reward Thomas with some type of recognition and appreciation from Sutherlin Automotive Group. Thank you, most sincerely, Terry Cress More

We have purchased/leased 4 vehicles from this dealership and it could not have been any easier. The process was very smooth and was not stressful at all when compared to other dealerships. We always work and it could not have been any easier. The process was very smooth and was not stressful at all when compared to other dealerships. We always work with JEFF LOCKHART, who is very caring and professional. All our future vehicle purchases will only be with the people at Sutherlin Nissan. More

Dave Mckinney, Service Director, made sure I was in and out very quickly. The service provided was exteremely professional from the Service Direcor himself, the mechanic and Porter. A very friendly astmo out very quickly. The service provided was exteremely professional from the Service Direcor himself, the mechanic and Porter. A very friendly astmosphere, clean shop and waiting area. Never felt rushed or pressured. They have a great service department headed up by a great service director. More

Be prepared to wait!!!! Nothing they do is fast or friendly. It will take 3 hrs for a oil change. The sales staff is rude and more interested in smoking then helping. When I was buying my truck the friendly. It will take 3 hrs for a oil change. The sales staff is rude and more interested in smoking then helping. When I was buying my truck the salesman put me in the customer lounge, and went to smoke. Horrible is all I have to say. More

I took my Murano in for a failing battery (relieved I got it that far). Monica greeted me immediately, Christina wrote it up promptly. Then Monica gladly took me to my office in the courtesy van -- extremel it that far). Monica greeted me immediately, Christina wrote it up promptly. Then Monica gladly took me to my office in the courtesy van -- extremely personable and accommodating. Dave McKinney, your service manager, called me to check on the results of my service visit. This is a five-star level manager -- thank you! I could not be more pleased with the personal attention I received in your service department. This dealership is very convenient to my home and office and is now exceeding my expectations for service -- I am so pleased to see the upgrade in customer service! We have four vehicles in our family. I will also tell my friends and my customers that your service has vastly improved since past attempts. Thank you! More

Blake, our salse person was terrific to work with as well as the fianance person.. All invloved with the purchase of my vehicle were very professional. WE were from out of state and the sale was handle well as the fianance person.. All invloved with the purchase of my vehicle were very professional. WE were from out of state and the sale was handled in a very efficient and easy manner. I recommeded the dealership to my friend and he flew to Fort myers and purchased the same Maxima and drove it home. He was very pelase with the professionalism of the Blake as well. More

Great experience, everybody was very friendly, and professional. They are willing to work with you too get your business. Purchased a new 2010 Nissan Rogue on September 4, 2010. We enjoy driving this professional. They are willing to work with you too get your business. Purchased a new 2010 Nissan Rogue on September 4, 2010. We enjoy driving this car, a lot! Time will tell if we made the right decision, but I have no doubt that we did. More

I have purchased 3 cars from this dealership and highly recommend it.because they are friendly and courteous and I never get that high pressure car salesman pitch from them. If you do your homework and kno recommend it.because they are friendly and courteous and I never get that high pressure car salesman pitch from them. If you do your homework and know the price you want to pay for the car, you should be able to make a deal. John Leone has sold me all three cars, he is very easy to work with. Gerry Becker went over all the functions of the car and set up the bluetooth and Ipod features and was very knowledgeable, not a question he could not answer. More

I was in search of a specific car, a 2010 Xterra Off Road. The people at Sutherlin greeted me warmly and introduced me to Jeff Lockhart. In all my years of buying cars in Michigan, Illinois, and Pennsyl Road. The people at Sutherlin greeted me warmly and introduced me to Jeff Lockhart. In all my years of buying cars in Michigan, Illinois, and Pennsylvania, I've never had such a great experience buying a car as I did with Jeff at Sutherlin. He was honest and up-front on every issue and question (no matter how silly or small) that I had. He accompanied me through a number of cars, never pushing or selling, and made the final purchase smooth, easy, and above all, fun and enjoyable. I spent 30 years in the advertising business, many of those on automotive clients. I also created The International Automotive Advertising Awards. The biggest problem with getting people to buy cars is the final experience that they have with a dealership. The car economy would get a huge boost if all the dealerships were as good as Sutherlin Nissan. From the top down, these people are platinum .... with extra kudos to Jeff. No matter where I live, I will come back to Sutherlin and Jeff for my next purchase. Thanks for the experience guys!!! More

I am a recent customer to your dealership and felt that a letter of recognition and thanks to all who helped to make my purchase a great experience. My experience started with watching your television commer letter of recognition and thanks to all who helped to make my purchase a great experience. My experience started with watching your television commercial and then was lead to check out your web site, it is very user friendly and the instant chat with your representative was quite helpful. April was great at her follow to be sure that my appointment time with Forest Jones was convenient. Great job April! Your receptionist staff is inviting and quite professional both on the phone and in person. When I first arrived to the dealership, I was instantly greeted by Slavek Kondrashov and was introduced to Forest Jones. I found that Forest is quite approachable and is very much interested in his customer’s needs, concerns and sensitive to their situations. Forest handed me over to Slavek who took the time to be sure that he understood my needs and only showed me the inventory that fits my lifestyle and price range. Let me take a second here to explain the obstacles that had to be overcome. My husband lost his job in October of 2008, we were struggling to put it mildly and recently lost a vehicle to repossession, which of course created a very weak credit score. This was devastating and embarrassing to my family. I was convinced that neither you, nor any other dealership, would be able to help me find a newer car. Buy here pay here type dealerships were seemingly my only option and I checked into them but I didn’t want to purchase an older car with questionable reliability or work with questionable businesses. A word about Slovek, once other dealership’s salesmen realized my stressed credit rating, the salesmen would lower their level of customer service with me by working with another customer at the same time. Slovek took the time, at a risk a sale might not be able to happen, to be sure my needs were met and I was placed in a vehicle that fit my lifestyle and one that the bank would approve me in. There were other customers that day that a sale would have moved smoothly, I know this because I was very observant of what was going on around me, but he dedicated his time to me and only focused on my purchase. This is quite meaningful to me and will be a repeat customer for many years to come. Please be sure that Slovek receives the accolades that are very much deserving to him. He is an asset and a gentleman; it was not hard to feel confident that the vehicle I purchased from Slovek would be exactly what I need. Trust is very important to any customer and relationship building is key to make any sale, these are qualities that Slovek possesses. He kept my nerves calm, kept me focused, and remained very reassuring that a deal could be made. This leads me to my dealings with Mike Bickel. Mike treated me with dignity and respect, regardless of my financial mis-steps or unemployment woes. Mike kept working the best finance deal available. He was quite upfront and didn’t make any promises that wouldn’t be able to be kept. Mike left me with the impression that he was not going to give up on me. Mike also provided much needed financial and credit advice that is solid and will be followed so that I can continue my challenge to improve my credit score. Where many Finance Managers can be intimidating and put off by the challenge, Mike really worked hard for this customer and I so appreciate it. I am in a vehicle that is reliable, stylish and, most important, affordable in my tight budget. Through Mike’s hard work and dedication I feel that I have been vindicated over my circumstance and given the opportunity to prove myself and have the proper loan that will rebuild my credit score. While I do believe that every business organization must always consider the bottom line, Sutherlin Nissan does it by treating the customer with respect. I felt during my whole transaction my needs were kept in the forefront, my budget was always in consideration and never felt intimidated or least deserving because of my credit issues. Thank you for all your staff has done for me, thank you for putting me in a car that will be reliable for many years to come, thank you for the great experience I had this past weekend at Sutherlin Nissan, please continue to work under the philosophy that customer service is key. More