Nissan of Fort Myers

The lease on my Nissan Murana was up in January 2010. My husband and I looked at other dealerships before going to Sutherlin Nissan. My husband suggested that we go to a Nissan dealership because I went ove husband and I looked at other dealerships before going to Sutherlin Nissan. My husband suggested that we go to a Nissan dealership because I went over the miles allowed on my lease. When we got to Sutherlin Nissan in Fort Myers, Scott Barker, the sales associate, showed us several vehicles. My husband and I told Scott Barker about the overage of miles and asked if we leased a Nissan, would Sutherlin waive the over miles fee. Scott Barker had to talk to his sales manager because he could not make that decision himself. Scott Barker and Chris, the sales manager, told both my husband and myself that they would waive the fee and not just once either. This was a major concern with my husband and the reason we went to a Nissan dealership. With the dealership agreeing to waive the fee, we picked out a 2010 Altima. The only reason I settled for the Altima and not the Audi convertible at Audi of Fort Myers was because Scott Barker and Chris, the sales manager said the fee was waived. In fact, while signing the paper work, I asked the finance manager "which one of these documents says we are free and clear of payments on the Murano?" At which time he pointed to the document and said "this one." A few weeks later, I receive a bill from Nissan Acceptance Motor Corp for $2800.00 for the miles over fee. I call Sutherlin Nissan and talk with Scott Barker. Scott told me to fax the document to him and they would take care of it and not to worry, he would call me when it was taken care of. Long story short, he didn't and the dealership didn't take care of the fee. In fact, the new sales manager, U. S. Marine (yes, that's his name) told my husband that it was not the dealership's policy to pay that fee. Whether it was policy or not, we were told by Scott Barker and Chris that the fee would be waived right at the desk in Chris's office. Scott Barker, Chris and the finance person told the new sales manager that there was no discussion of waiving the fee, which is a bold-faced lie. Scott Barker and Chris, the sales manager, outright Lied. The finance person was not part of the negotiation, so he did not hear our conversation with the sales manager, Chris and Scott Barker. Scott said what he needed to say to make the sale. Once the paper work was done, who cares, right? Well, now we have to pay Nissan the overage. If we don't, our credit will be ruined. I contacted Nissan Consumer Affairs, and they said that they don't get involved with sales practices of individually-owned dealerships, but opened a file and is supposed to have someone from Nissan North America USA contact me. Also, I have to contact an attorney because, number 1, I want my $2800 Sutherlin Nissan representatives promised; 2, I don't think that Sutherlin Nissan should be able to lie and cheat people to make sales; and 3, I think that Scott Barker should be held accountable for his deceptive, lying ways of selling vehicles, period! Scott Barker is a very smooth talker, he was very personable, and came across as being very honest. What's the saying? Wolf is sheep's clothing? The cautionary advice that one cannot necessarily trust someone who appears kind and friendly. Shame on Sutherlin Nissan of Fort Myers and Shame on Scott Barker, Sutherlin's car sales person. More

We purchased two cars from Sutherlin Nissan two weeks ago and we are still not done dealing with them - we purchase new cars EVERY year and this has been the worst experience we have had purchasing a car. T and we are still not done dealing with them - we purchase new cars EVERY year and this has been the worst experience we have had purchasing a car. Today for me was the last straw. First of all we live really far away and have had to already go back once for service; now, today we receive a letter saying our tags are in we need to come pick them up - I call to see "what tags" and nobody can give me an answer - so now I have to call on Monday to see "what are they talking about" and why couldn't you just send the "tags" instead of a letter telling us we have to come pick them up like all the other dealerships do? So every time we get a letter we need to call and when we call they've already made the sale so now we are an inconvenience and they are RUDE - well let's see what happens monday if they make us DRIVE all the way there to pick up whatever it is they have - if they make us drive there it will be less expensive (since it will take two tanks of gas) and less time consuming (since it's about 2 hours each way) for us just to go to our local motor vehicle and pay $10 for the duplicates.... BUT we are at a standstill becasue when we can no one there can help us.... go figure More

Purchased a used BMW with cash from Sutherlin Nissan in Florida, which needed to be registered out of state. Sales associate agreed to have all Title work (blah, blah, etc...) handled by Sutherlin Nissan.. Florida, which needed to be registered out of state. Sales associate agreed to have all Title work (blah, blah, etc...) handled by Sutherlin Nissan... guess what?!?! They were never going to do this. If I had financed the car then they said they would process the out of state Title... telling me this weeks after I took delivery. Wait... I thought paying in cash was a good thing for a car deal? Took over 2 weeks to get Title papers from dealer so Temp tag is going to run out and I have to process the Title (plus registration) through the mail. Slow!!! They will not issue another temp tag of course... So the car will have to be parked for a while. Poor show. Lesson: read the contracts thoroughly (I only skimmed through them). Dealers lie (in very rare cases it's just miscommunication) no matter how nice they may act or what you agree on!!! Assume this and you should be ok. I have helped friends and family get cars for many years and I have removed Sutherlin Nissan from my dealer list. More