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Nissan of Fort Myers
Fort Myers, FL
2,076 Reviews
Whether you are in the market for a new or used vehicle, Nissan of Fort Myers strives to provide the utmost care and attention that customers deserve in order to make a well-informed decision.
From the moment our customers step through the doors, our dedicated management team and employees are there to enhance your experience. Our dedication and care do not just end with our customers, we are dedicated to giving back and pouring love into our local communities.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 2,076 reviews
January 06, 2017
My experience with Sutherlin was good and a smooth process. Nuria was more than helpful and was able to answer any question or concern I had. Overall, great experience. and a smooth process. Nuria was more than helpful and was able to answer any question or concern I had. Overall, great experience. More
by Nadia Perez
Employees Worked With
Nuria Navarro Valdivia
January 06, 2017
Worst Car Buying Experience EVER I was having some engine issues. I had taken my car here once before for an oil change and they did great. I was in and out in no time, so I figured I I was having some engine issues. I had taken my car here once before for an oil change and they did great. I was in and out in no time, so I figured I'd take it back here to get the engine checked out. These guys were phenomenal. They figured out the problem right away and fixed it. Louis also found me as many discounts as he could, and i got the price guarantee for a new battery. Louis also knew I was next door at Jason's Deli and when he couldn't get a hold of me on the phone, he personally came over to tell me what was wrong with car. The repairs were going to take longer than I thought and I had a dental appointment to get to. The service was so great that Louis let me borrow his own personal car so I could get to my appointment while they finished my car. Share review Write an update Edit review Delete review Sutherlin Nissan of Ft Myers Sutherlin Nissan of Ft Myers Car Dealers 13985 S Tamiami Trl Fort Myers, FL 33912 1.0 star rating 12/28/2016 This was the worst car buying experience I have ever encountered. I had emailed the dealership the night before I came in. Someone called me back that night and gave me the name of the salesperson I would be meeting with the next morning and she said he would have the car I was interested in, waiting for me for a test drive up front by the showroom. I arrived the next morning and that salesperson(sp) couldn't help me because he was with another customer. (No problem, I can deal with that). He got another part time sp to help me until he was available. Apparently the person that I spoke to the night before, failed to deliver the message to the sp that I would be coming in that morning. The car I was interested in was NOT up front. The 2nd sp had to go and find it. After about 1/2 of an hour, he came back and said he wanted to let me know he hadn't forgotten about me, but that the car was parked behind two other cars. Another 1/2 hour went by and he finally came back with the car. We did the test drive and I was interested in the car. My daughter is retired military and was going to be on the title, so Sutherlin agreed to the military discount. We came to a verbal agreement, then I heard the salesman next to us ask a potential customer if they were a recent graduate in the last two years. My daughter graduated from college in 2015. I was told verbally they would accept that as well, as long as she could provide her diploma. I then had to leave for the airport to pick up my daughter. At this point in time I had already been there for 3 hours. When I returned from the airport, someone had decided that they could take her recent graduation discount, but now, all of a sudden, the military discount was denied because she hadn't been retired for 20 years. Why is it, 30 minutes prior, the discount was going to be taken and the 20 year retirement wasn't an issue?!? Although I tried to argue it, I got nowhere. However, that didn't stop the sp from taking a copy of her drivers license AND medical retirement card. Then the waiting began as we waited for a finance guy. The signing took maybe all of 30 minutes, we didn't end up getting out of there until 6:00. I was there for 7 1/2 HOURS!!! My husband was at work and wasn't with me when I bought the car, so I told the finance guy he would be back on Thursday. Well on Thursday he was getting ready to stop by, and I called the dealership for him letting the sp know that my husband was on his way. Given the extensive amount of time I was there, I didn't want my husband to have the same awful experience. After about 10 minutes, he came back on the phone telling me that finance guy was off and his drawer was locked and nobody but him had a key. Shawn had mentioned that he could possibly meet my husband half way the next day, but, no surprise, we didn't (and still haven't) heard from him. I had issues with sp2 with him not being able to tell me the difference between the different priced Versas and on top of everything, no one showed me how to operate the car. I guarantee I will NOT be purchasing another vehicle from Sutherlin! More
by Julia
Employees Worked With
Anthony in Finance, Wade Miracle, Shawn Grogg, Bruce Holt
January 02, 2017
Buy a car I visit Sutherlin Nissan few days ago to look for some vehicles options, I meet AK one of the sales consultant he is a great guy he try everything he I visit Sutherlin Nissan few days ago to look for some vehicles options, I meet AK one of the sales consultant he is a great guy he try everything he could to let me have the vehicle I wanted. He introduced me to Mr Armstrong who go to the extreme in order to get me the right price that fits my affordability. I had get the van that I wanted and I am so happy. More
by Brian Polson
Employees Worked With
Armstrong Chutkan, Sean Akhmedjanov
December 31, 2016
Erik Hashimoto Erik was beyond helpful! He seriously went above and beyond to get my vehicle in for service in a timely manner and to get me a loaner vehicle. Best e Erik was beyond helpful! He seriously went above and beyond to get my vehicle in for service in a timely manner and to get me a loaner vehicle. Best experience I've had with service with any vehicle I've had. More
by Kaitlyn McDaniel
Employees Worked With
Erik Hashimoto
December 31, 2016
Dishonest After seeing "online" price for vehicle I was interested I sent e-mail. Was contacted immediately and set an appointment for the next day at 11am and After seeing "online" price for vehicle I was interested I sent e-mail. Was contacted immediately and set an appointment for the next day at 11am and would get a call from salesman. Well no call so drove 40min to dealership for my 11am "appointment" and was ignored and bypassed by to many "employees to count. One man went to find the person who contacted me "online" and never returned. Later saw him outside with the other vultures waiting for suckers to drive in. An older man (I'm 52 he was maybe 60, not old but older than the 20 something idiots outside) asked if I needed help. I said that would be nice as this place was diss organized and had no customer service at all. He sat me and my wife down and took my info to search for my inquiry the day before. He found me in the system giving me the info I provided to the mystery caller I spoke with the day before. He then asked if I was looking at the internet price for the vehicle online and I promptly replied well yes that's why I'm here. He then sat back and told me that those are VIP prices and I would not get that price and followed that with the ole "don't shoot the messenger" line. My wife looked at me and said we are outa here this place is a $#!t show. We left with our year and a half old Jeep we were to trade and our great credit and stopped at Naples Nissan on our way home. Our reason for going to Sutherlin was their dishonest pricing and figured we would give Naples a shot. Well a few hours later we drove out of Naples Nissan with our 2017 Altima for a fair price after being treated with respect and dignity. Never will I recommend nor even consider gracing the lot at that dishonest dealership Sutherlin Nissan. More
by cjenki
Employees Worked With
Amber Robinson
December 30, 2016
Frank G was professional Frank G was a professional when I entered the dealership,and he knew what I was looking for in an SUV I like my Pathfinder very much Frankie G is The Frank G was a professional when I entered the dealership,and he knew what I was looking for in an SUV I like my Pathfinder very much Frankie G is The Man!!!!! More
by Angelo Vaughn
Employees Worked With
Frank Cabano
December 28, 2016
Armstrong My experience was awesome, Armstrong is knowledgeable and made it easy to close my deal. He took the time to explain all the features of my my Rogue. My experience was awesome, Armstrong is knowledgeable and made it easy to close my deal. He took the time to explain all the features of my my Rogue. Thank you making my purchase great. More
by Adore
Employees Worked With
Armstrong Chutkan
December 20, 2016
I love the service you guys provided as soon as I park the car being a Customer. Any questions I have they answer and repeat it as many times as I need and even explain it in details. Un as soon as I park the car being a Customer. Any questions I have they answer and repeat it as many times as I need and even explain it in details. Unlike the Nissan dealer in Naples their service is a mess and they are never there when you need someone for help. More
by Lourdes Angela Guzman Rivero
Employees Worked With
Nuria Navarro
December 19, 2016
It was a very pleasant experience served with high quality service by Shaun At. I definitely, will recommend his service to my friends. Thank you so much! served with high quality service by Shaun At. I definitely, will recommend his service to my friends. Thank you so much! More
by Etleva Kacaj
Employees Worked With
Sean At
December 17, 2016
I would recommend him to family and friends Wayne made sure that the Pathfinder we purchased was professionally delivered. I would recommend him to family and friends that would be interested in Wayne made sure that the Pathfinder we purchased was professionally delivered. I would recommend him to family and friends that would be interested in a new Nissan. More
by Curt Rodin
Employees Worked With
Wayne Kass
