Nissan of Fort Myers

DISHONEST NO INTEGRITY I purchased a used car. in May 2019, I was lied to by the finance officer concerning gap insurance being necessary by the loan. I figured I would a I purchased a used car. in May 2019, I was lied to by the finance officer concerning gap insurance being necessary by the loan. I figured I would always be able to cancel it. I went to Nissan Sutherlin in Fort Myers and filled out the form on 10/11/201. i was told proximately 6 wks. I called in December, I found out it was not processed and I was insured it was being taken care of. I called, texted, left messages and emailed the GM Michael Spinazze end of Feb. No response. I advise go to another Nissan Dealer who can actually be honest and take care of you. More

Deceptive Practices by car dealership I was at the Sutherlin Nissan at 13985 Tamiami Trail Fort Myers, FL 3391 to get a new fan belt put on my Nissan Frontier truck. A Sales Man named DeSh I was at the Sutherlin Nissan at 13985 Tamiami Trail Fort Myers, FL 3391 to get a new fan belt put on my Nissan Frontier truck. A Sales Man named DeShawn Pointer approached me and ask me if I would like to trade my 2016 Nissan Frontier in for an equal trade of a 2017 Nissan Titan. Both vehicles had approximately the same mileage of 70,000 miles. I explained it had to be an even trade that my father had bought the truck for me I was disabled and unable to read the fine print. I trusted the Salesman even though be never discussed the financial details with me. He sent me over to speak to a Randy Moreno and he again stressed there would be no changes in the payment or the loan amount. I kept saying this is too good to be true. The Salesman and the Finance Manager also stated they would give me 4 new tires, a bed liner, fix the glove compartment and back headrest. After I returned home, I received letters in the mail a few days later that they declined me for loans. I had no recollection of ever applying for a loan I thought I had completed an even trade. I ask my wife to read the paperwork to me and found out I only received $5,195.00 for a trade-in on my truck that the bank had appraised for near $20,000.00 equality when I had tried to get a loan only a few weeks prior. I also found out that the Financial advisor had taken out a loan for $24,336.19 and charged me for a truck double the price that it was worth I was charged $30,209.00 truck that holds a retail value of only $18,000.00. They stole my Frontier from me and now I have a loan for double the price of the value on the Titan Truck. I feel they completely took advantage of me because of my disability of being illiterate and a senior citizen. I went back to the dealership with my wife Darlene and the financial advisor had no time to speak to me but came out in the hallway and made me stress my concerns in a public setting after I told him many times I needed to speak to him privately. He just kept saying it is the same you have the same payment never taking into consideration I explained I needed the loan amount left to pay the same as prior because I old owed $3805.00 on my 2016 Frontier Truck, I thought the transaction was an even trade as the Salesman DeShawn Pointer had explained to me before the transaction was completed. Now I am stuck with a truck I can not afford and when I went back the Salesman DeShawn Pointer explained my Frontier truck was sold in 3-days. More

Fantastic customer service and even even more so, a fantastic inventory. Recommend them to anyone who's looking to jump up to the next best thing! fantastic inventory. Recommend them to anyone who's looking to jump up to the next best thing! More

LYING AND DECEITFUL! DOUBLED MY INTEREST RATE FROM MY LAST PURCHASE WHILE HAVING 804 CREDIT SCORE. TOLD ME MY FIRST PAYMENT WOULDNT BE FOR 45 DAYS. THEY REQUESTED THAT IT BE LESS THAN 30. I WILL NEVER LAST PURCHASE WHILE HAVING 804 CREDIT SCORE. TOLD ME MY FIRST PAYMENT WOULDNT BE FOR 45 DAYS. THEY REQUESTED THAT IT BE LESS THAN 30. I WILL NEVER BUY FROM THEM AGAIN. More

Once again Sutherlin Nissan of Fort Myers comes through with flying colors! Hats off to Mr. Spinazze and his knowledgeable crew. Got a great car at a great price! Exceptional care and service from Oliver S with flying colors! Hats off to Mr. Spinazze and his knowledgeable crew. Got a great car at a great price! Exceptional care and service from Oliver Seibert! Looking forward to seeing you again! More

UNPROFESSIONAL Sal was my salesman. I contacted him regarding a car on the website. We arranged a date/time for me to travel from North Venice. I confirmed the mo Sal was my salesman. I contacted him regarding a car on the website. We arranged a date/time for me to travel from North Venice. I confirmed the morning of the set time and received an email back from Sal stating he was looking forward to meeting with me. After being at the dealership for 30 minutes, I asked Sal when I was going to be able to see the vehicle. At that point he told me THE CAR WAS NOT THERE!!! He had my keys because I was going to trade. I had to go into the sales office to get the keys myself. There was no apology, no customer service and no regard for my time. In fact, when I left, one of the salesmen said sarcastically, "we aim to please" Mark LaRiviere More

Unprofessional After purchasing vehicle from Sutherlin Nissian I was asked to do a survey of experience. Was texted by Deluca venting he lost 25% of his monthly inc After purchasing vehicle from Sutherlin Nissian I was asked to do a survey of experience. Was texted by Deluca venting he lost 25% of his monthly income due to the fact that I answered the survey honestly. It was very disturbing taking my concerns to SALES MANAGER BLAKE VARNADOE his demeanor was very unprofessional And arrogant of my situation of being harassed by his salesman CHRISTOPHER DELUCA of a survey than I answered HONESTLY. More

Beware of the Purchased a 2016 Nissan with them had it for 4 days went to open the lift gate and it didn't work. Called to see if they could fix it. I went in and w Purchased a 2016 Nissan with them had it for 4 days went to open the lift gate and it didn't work. Called to see if they could fix it. I went in and was told I have to wait 90 days to fix the issue. Mean while I have my handicap mother and can't put her walker in the back. All these people care about is making a sale! It's like dealing with a carnival and everyone knows how they are!!!!!! More

GO NOWHERE ELSE BUT SUTHERLIN NISSAN IN FT MYERS! First and foremost, I want the thank The Sutherlin Nissan team in Ft. Myers for getting me into a new SUV. The team of experts were: Salesman Mr. Ol First and foremost, I want the thank The Sutherlin Nissan team in Ft. Myers for getting me into a new SUV. The team of experts were: Salesman Mr. Oliver G, GM Mr. Michael S., Sales Mgr. Mr. Jesus G, and Finance. Thomas P. I cannot thank these gentlemen enough on their hard work in getting my family and I into a new car that we thought was not possible! Their enthusiasm and knowledge of their inventory exceeds the competition by far. They helped my growing family into a 2019 Nissan Armada. We spent most of the day there going between the wide selection colors and the staff was most helpful in the process. Staff members even offer snacks and entertainment for my 2 yr old son. If you are ready or even doubtful/hesitant about financing or getting approval these gentlemen will work and reach new boundaries to get you into a new vehicle! Thank you again, Michael Oviedo and Family More