Nissan of Fort Myers

I took my car to Fort Myers Nissan for service due to a check engine light. Alex, my Service Manager, informed me it needed a software update, and I ended up paying over $800. However, as soon as I left th check engine light. Alex, my Service Manager, informed me it needed a software update, and I ended up paying over $800. However, as soon as I left the dealership, every light on the dashboard lit up, and the car was running worse than when I had brought it in. I immediately returned to the service center, where they agreed to check it out. After an additional two-hour wait, Alex informed me they would need to keep the car overnight, so I agreed to pick it up the next day. The following day, I was told they had found a different issue, and that the original diagnosis was incorrect. The repair would now cost an additional $1,345, plus another shop fee—even though I had already paid this fee the day before. When I questioned why I was being charged the shop fee twice, Alex simply replied, “That’s how we keep the lights on.” I then tried reaching the location manager, but after waiting on hold for an hour, I was disconnected. I called back and left three messages for the service team, none of which were returned. My wife also called, trying to reach the location manager, Chris McPhillips, but he never picked up. She was transferred to Richie, another service manager, who listened to her complaint and promised to call back in 20 minutes. He never did. If I could give this place zero stars, I would. My advice: avoid Fort Myers Nissan Service Center at all costs. Customer complaints seem to mean nothing to them, and you’re left with an experience you won’t forget—just for all the wrong reasons. More

I dropped my vehicle off for routine service and I was happy to have it completed a little earlier than inspected and it cost less than I expected. happy to have it completed a little earlier than inspected and it cost less than I expected. More

The dealer ship it self is a good company to work with I've never had a problem. I've never had a problem. More

The service was ok, my only complaint is that they changed me for 1.5 hours labor and it only took 30-45 minutes, and the cost of the part was 10x the cost of an aftermarket replacement part on EBay. changed me for 1.5 hours labor and it only took 30-45 minutes, and the cost of the part was 10x the cost of an aftermarket replacement part on EBay. That’s an outrageous markup, even for a OEM part with warranty. More

Great work amazing best works hard to get u in a car and go on ur way go on ur way More

Oliver was very attentive to my needs and explained everything. I will continue doing business with the dealership everything. I will continue doing business with the dealership More

Brought car in for trany fluid change. Ad price was $299. No mention of any “shop fees”. When car was done they ripped me off for $20 shop fees. Management did not reply to my complaint. I Ad price was $299. No mention of any “shop fees”. When car was done they ripped me off for $20 shop fees. Management did not reply to my complaint. I will never go there again! More

Mathew. .dif outstanding job in spite of multi confirmations by e mail when I arrived you showed no appt. fot me. Mathew fixed all of that..you have excellen .dif outstanding job in spite of multi confirmations by e mail when I arrived you showed no appt. fot me. Mathew fixed all of that..you have excellent employ in this man. More

Michael was awesome, kept me well informed and made sure the issue was addressed. Thank you the issue was addressed. Thank you More

I’m always treated fantastic by Jaime and Mike that’s why I always come back I always come back More