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Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
460 Reviews

460 Reviews of Nissan of Elk Grove - Service Center

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August 03, 2008

$110 to check on the reason for the check engine light coming on...please...way over priced. Then to find out I need a new Catalitic Converter when my car only has 85,000....does not make me very happy. A More

by merrittrachel25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
can't remember
August 02, 2008

Brought my Xterra in due to key being stuck in the ignition.Initially the service advisor informed me that I was looking @ spending over $585 for repairs. I advised her that I had an extended warranty More

by bharps
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3
Aug 05, 2008 -

Nissan of Elk Grove responded

Thank you for taking the time to review us. I apologize for the experience, and want to assure you that as a dealership it doesn't matter if a Warranty claim pays or if a customer pays - either way our technician gets paid to do his job and repair your vehicle. You have a good point in regards to the way your situation was handled. I'm happy to hear that you did not have to pay any additional money out of pocket, as warranty's are put in place to help save money for unexpected repairs. I understand you have had good experiences in the past, and hope that you will continue to have faith that Nissan of Elk Grove is a dealership that is here to take care of our customers. I will pass on your concerns to managment, and hope that we will see you in the future. Best regards, Amy Rothenberger Client Relations Manager 916-405-5137

July 30, 2008

I am a regular customer at this oil stop. I am usually at the shop ever 45 days. Everyone in this dept. is very friendly and knowledgeable. Jitendra always makes me feel like his crew is being honest wi More

by georginalomeli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jitendra
July 28, 2008

I recently took my Maxima to EG Nissan to have them investigate a rattling noise under the car, which ended up being an issue with the catalytic converter. I was thoroughly satisfied and impressed wit More

by jamunos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Long
July 28, 2008

I purchased my Altima in August 2007 from Elk Grove Nissan and have had all the required maintenance done by their Service Department. On every occasion the folks I have dealt with have been both frie More

by LEWilkinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Long
July 25, 2008

I brought my 08 Nissan Altima to get serviced as there were a few things wrong with it...Out of the 4 things i brought it in for there were only 2 things that were fixed and that was the oil changed and t More

by jwarmack
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina
Jul 28, 2008 -

Nissan of Elk Grove responded

Thank you for your review. I completely agree that your vehicle should not have been returned with grease on the seats and with water spots. Please contact me to discuss the additional rattle concerns you are having. We appreciate your business and want to resolve your current issues quickly. Amy Rothenberger 916-405-5137 Client Relations Manager

July 19, 2008

Service attitude was positive,the problem has not been repaired (2nd service)is the negative.My stereo has never worked properly since my purchase on 3/8/08.The extended warranty says it is covered,I woul More

by unclemikee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tina
July 18, 2008

Tina was very friendly and attentive. She kept me informed on the status of my vehicle while it was in for repair. I took in my Nissan Altima because the check engine light came on and remained on. More

by cmiranda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Long
July 14, 2008

While I have always had excellent customer service at Nissan of Elk Grove it wasn't until Cruz handle my oil change and "check engine" light that I became aware that all of my previous oil changes should More

by carlyeager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cruz
July 14, 2008

I had my van serviced before I had to take it across country and back (California to Florida and return). As I returned from my trip, my van was making a grinding noise in the back. I took my van in m More

by thecampinglady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
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