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Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
460 Reviews

460 Reviews of Nissan of Elk Grove - Service Center

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August 31, 2008

Cruz was all of the following: professional, efficient, calm, friendly, helpful, courteous, and so many other positives. Your company is lucky to have an employee like Cruz Solorzano. Thank you for havin More

by esperante1868
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cruz Solorzano
August 23, 2008

I cannot remember the name of the girl who helped me, but I was extremely pleased with my service. I found out I was overcharged...which was not a problem by any means, and there was no problem whatsoever ge More

by kasteve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina?
August 21, 2008

The service I have recieved at Nissa of Elk Grove has been nothing but great, from the minute I arrive. Their is always someone their to greet me. They realy make me feel at home. The waitinr room offer More

by burchette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
1
August 20, 2008

John Brooks - the Service Advisor is always pleasant, willing to go out of his way to answer any questions, returns calls quickly, and displays a high level of knowledgeable. He is never too busy to prov More

by fsmith100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brooks
August 20, 2008

I called in and scheduled an oil service and the person scheduling set the appt for the wrong day. The service did service the vehicle in a timely manner for someone who did not have an appt (who actually More

by msheamd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina
Aug 25, 2008 -

Nissan of Elk Grove responded

I have spoken to our Service Manager Rob Martinez, and forwarded your information to him regarding your questions and issues with the convertible top on your 350Z. Rob's direct number is 916-405-5129. I was pleased to see that they did take care of your appointment in a timely manner. Your concerns have been documented. Best regards, Amy Rothenberger Client Relations Nissan of Elk Grove

August 20, 2008

The man who initially helped me was very nice and helpful. The young behind the customer service deskl was not very knowledgeable. I asked a few questions and she answered "I don't know" not let m More

by rhudson105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know their names
August 10, 2008

In the last 8 months I have purchased two brand new cars from Nissan of Elk Grove. I have to say that so far I have been extremely disappointed with the service I have received. I recently took my 2008 More

by Kingsfan58
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina Long; Express Lube
Aug 25, 2008 -

Nissan of Elk Grove responded

Nissan of Elk Grove wrote on 8/11/2008 12:00:15 PM: Mark, Thank you for your business and for taking the time to share this with us. This should not have happened this way and we will learn from it. I am sure you will find your next experience with us much more positive. Sincerely, John Driebe Nissan of Elk Grove Infiniti of Elk Grove Florin Road Collision Center Quik Lube at Elk Grove 916.405.5101

August 10, 2008

Everyone was great as usual. They alwaysd give me great service at the quick lube. The guys also are vary friendly and pronped. I don't have a long wait for service. They always wash and vaccum my car More

by sltelles
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service manager
August 04, 2008

Tina is a poor excuse for an employee. Did absolutely NOTHING to help get my car done in a timely matter. I brought my car in on Friday after work for early Sat morning appt. (trip #1). She called aroul More

by tinkerntaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tina (poor employee) and Chris (service - GREAT employee)
Aug 20, 2008 -

Nissan of Elk Grove responded

Nissan of Elk Grove wrote on 8/5/2008 11:46:33 AM: We value your business, and I can only imagine the frustration this entire experience has caused. One reason we ask customers to review our dealership, is so when we do make mistakes, we have the opportunity to make it right for the customer. We want to offer something to make this better. Your satisfaction is important, and if you can contact me soon I will do whatever I can to make this right. Contact me by phone at 916-405-5137 or email arothenberger@foranyauto.com Please contact me as we want to try and assist you.

August 03, 2008

It was great to make my appointment for service on line, and get an instant confirmation. Then when I got there, the whole team was ready for me. Cruz Solorzano listened to my concerns regarding the rear ga More

by claudiaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
cruz solorzano
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