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Nissan of Elk Grove - Service Center

Elk Grove, CA

4.7
464 Reviews

464 Reviews of Nissan of Elk Grove - Service Center

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September 18, 2008

well ,all you you guys (NISSAN) give a exelent service , the best deals in the area and the tratment you give me is exelent i cant ask for more but all these is thanks to managment , thanks to them for ha More

by deftone1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
all
September 18, 2008

Dealing with the personnel of Nissan of Elk Grove has always, to date been a satifying experience. It's also nice to be able to relax with a cup of coffee, doughnuts, newspaper and watching satellite te More

by onyalfaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
September 13, 2008

We were happy to have the good service we received. It was a little frustrating to have to bring our car back the very next day for an adjustment on the brakes and a dead battery, but your dealership was More

by mruthford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina, Mike and Rob
September 09, 2008

The manager checked me in the am..he honored the 25% birthday coupon, wrote it on the ticket, I had a hell of a time getting the female to apply it when I p/u the car. Additionally..he put down $25.00 More

by lsiemantel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
female hispanic
Oct 03, 2008 -

Nissan of Elk Grove responded

Nissan of Elk Grove wrote on 9/10/2008 8:59:06 PM: We apologize for the confusion. Our service manager Rob Martinez fully accepts responsibility for the issues caused. We would like to make this up to you and offer a complimentary service. Please contact Rob Martinez at 916-405-5129 or email rmartinez@foranyauto.com. We appreciate your comments and will do what we need to assist. Best regards, Amy Rothenberger Client Relations Manager Nissan of Elk Grove

August 31, 2008

Cruz was all of the following: professional, efficient, calm, friendly, helpful, courteous, and so many other positives. Your company is lucky to have an employee like Cruz Solorzano. Thank you for havin More

by esperante1868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cruz Solorzano
August 23, 2008

I cannot remember the name of the girl who helped me, but I was extremely pleased with my service. I found out I was overcharged...which was not a problem by any means, and there was no problem whatsoever ge More

by kasteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina?
August 21, 2008

John Brooks - the Service Advisor is always pleasant, willing to go out of his way to answer any questions, returns calls quickly, and displays a high level of knowledgeable. He is never too busy to prov More

by fsmith100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brooks
August 21, 2008

The service I have recieved at Nissa of Elk Grove has been nothing but great, from the minute I arrive. Their is always someone their to greet me. They realy make me feel at home. The waitinr room offer More

by burchette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1
August 21, 2008

The man who initially helped me was very nice and helpful. The young behind the customer service deskl was not very knowledgeable. I asked a few questions and she answered "I don't know" not let m More

by rhudson105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know their names
August 20, 2008

I called in and scheduled an oil service and the person scheduling set the appt for the wrong day. The service did service the vehicle in a timely manner for someone who did not have an appt (who actually More

by msheamd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Aug 25, 2008 -

Nissan of Elk Grove responded

I have spoken to our Service Manager Rob Martinez, and forwarded your information to him regarding your questions and issues with the convertible top on your 350Z. Rob's direct number is 916-405-5129. I was pleased to see that they did take care of your appointment in a timely manner. Your concerns have been documented. Best regards, Amy Rothenberger Client Relations Nissan of Elk Grove

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