Nissan of Elk Grove - Service Center

Both John and Scott are both friendly and professional. They are the reasons why I utilize NoEG Service. If they weren't there. I'd find someplace else to take my Armada and Versa to have work done on th They are the reasons why I utilize NoEG Service. If they weren't there. I'd find someplace else to take my Armada and Versa to have work done on them. I only have Scott service my family's vehicles. More

I really appreciated the coupon for oil change, 100 point inspection and car wash. It could not have come a a better time! My car was much overdue for service and needed it. Nice staff and good price. The w inspection and car wash. It could not have come a a better time! My car was much overdue for service and needed it. Nice staff and good price. The wait time wasnt too bad either. Thank you so much! More

I recently had some repairs done on my 04 Murano. The service advisor John Brooks was very helpful in dealing with my requirements. The tech Danny Singh who worked on my car explained the issues along wi service advisor John Brooks was very helpful in dealing with my requirements. The tech Danny Singh who worked on my car explained the issues along with John Brooks in a simple and easy to undertsand manner. They did a great job in fixing the car. However, Murano has some fundamental defects that Nissan of North America needs to address and fix at their own expense. Although the dealership at Nissan of Elk Grove did their best to work on my car, apparently the original design defect that Nissan has probably missed when designing the Murano is something we cannot blame the dealership or their service team on. I definitely recommend Nissan of Elk Grove to go to for service, specially if you've had hard to solve issues with your Murano. I think they are experts and offer honest and true outlook on all the repairs and suggestion when you actually need them. Good Luck and a Happy New Year! More

I have a 2008 Nissan Hybrid that I love. Last week I mst have run over something in the road and my rt rr tire went flat. Because I did not want to take a chance on filling it with air to drive it for repa have run over something in the road and my rt rr tire went flat. Because I did not want to take a chance on filling it with air to drive it for repair My son removed the tire and took it to your shop. I had called ahead to see if you had the tire, you did and my son took it in. Initialy they gave him a bunch of c--- about not being able to do it. They finally replaced the tire, and then told him they could not do anythig about pro-rating the tire I would have to deal with that myself. You charged me for tire disposal even though my son took the tir with him. This tire had 12K miles on it. I just feel that the service was not as good a it has been in the past. I tried to to call the Service Manager but he was unavaiable and I received no return call. I test drive cars for Nissan and love your vehicle, I am just disappointed. H. Pezzetti More

I have been going to the Nissan of El Grove for my cars maintenance and repair (when needed) for at least eight years. Nissan of El Grove provides a great customer service as well as a very reliable one. maintenance and repair (when needed) for at least eight years. Nissan of El Grove provides a great customer service as well as a very reliable one. In the last several years, I have been dealing with John Brooks (Service Advisor). I respect John for his knowledge, professionalism, care, courteousness, and his sincerity. The job gets down very well. The mechanic’s performance has been excellent; I have never had to re-repair. For these reasons, I much rather drive from Sacramento to Elk Grove and have been doing so for many years. The dealer also provides shuttle service all the way to downtown Sacramento. The Service Center’s waiting room is clean and it provides Internet service, a big screen TV, and beverages. I highly recommend Nissan Elk Grove and John Brooks (Service Advisor). More

All staff was very nice and helpful. The service was completed quickly and I was on my way within the time they said I would be. Everytime I make a appointment with this dealship, they always get me in completed quickly and I was on my way within the time they said I would be. Everytime I make a appointment with this dealship, they always get me in at resonable time. I would recommend this dealship to my friends and family More

The couple things that stuck out from my recent visit with Nissan of Elk Grove. (1) I was surprised that if not covered by warranty, the service and parts would have been cheaper at les schwab even thou with Nissan of Elk Grove. (1) I was surprised that if not covered by warranty, the service and parts would have been cheaper at les schwab even though they were ording the part from Elk Grove Nissan. (2) They found a squeak in my belts on the morning they serviced my vehicle and said that it must be because of the cold weather. The squeak had never been there before, so now I have a truck that squeaks everyday that apparently can never be fixed. They said they checked out all the belts and could find anything. I thought that if it was due to cold weather, would every Nissan sold in cold weather do the same? (3) When I originally called the dealership to get a quote on the part needed (5 minutes after Les Schwab called and got their quote) I was on hold for 5 minutes then told I would get a call back. After 1/2 hour, I called back, still no answer and once I gave entire story of how Les Schwab found out in less than a few minutes, somebody was able to quote me. So although, I have had all my service done on my vehicle at the dealership, I now will have seconds thoughts when I need service done to my truck. If you have any follow-up questions feel free to contact me Wayne Gravelle wgravelle@frontiernet.net 9190 Colonsay Way Sacramento, CA 95829 (916)320-7601 More

It should not take 2 hours to program another key on a newly purchased vehicle.  It should have been done at the time of the purchase.  To have to come and wait for a key to program and waste a morning is newly purchased vehicle.  It should have been done at the time of the purchase.  To have to come and wait for a key to program and waste a morning is not acceptable.  There has to be a better way.  This was my first ever new Nissan purchse and hence my first service.  I doubt I will be back.  Sales dept is tops unfortunately service dept is poor More

He is a great person and friendly to talk to while I was waiting for a oil change. I didn't have to wait for long, I was in and out in like 10 minute. waiting for a oil change. I didn't have to wait for long, I was in and out in like 10 minute. More

Kush Singh and John Brooks are the BEST employees of Nissan Elk Grove. They are both kind, friendly, honest and professional. I'm happy with Nissan cars and more important to me is the way I'm treated b Nissan Elk Grove. They are both kind, friendly, honest and professional. I'm happy with Nissan cars and more important to me is the way I'm treated by employees. This is the primary reason why I always stayed with Elk Grove Nissan. More