Nissan of Elk Grove - Service Center

I have already rated this dealership with regards to their service department by the carwash ... now I am rating parts. the same weekend I went in to have my vehicle serviced, I also purchased a bug def their service department by the carwash ... now I am rating parts. the same weekend I went in to have my vehicle serviced, I also purchased a bug deflector. This was just this past weekend. I have had the bug deflector on my vehicle for a total of 4 days. Today, the clamp on the driver's side wing broke off from a car wash dryer. I called Nissan of Elk Grove to find a replacement clamp. I was told they do not have them .. Nissan does not make them .. and basically I am "assed-out" of what I had paid for this deflector and "try to find something else to use" or "buy a new one" .. WOW ... that is all I have to say ... WOW Nissan of Elk Grove ... WOW More

I enjoy working with Cruz whenever I have to come in for service. She has my best interest at heart so she makes sure that I get the best rates possible and that the work is done to my satisfaction. Thank y service. She has my best interest at heart so she makes sure that I get the best rates possible and that the work is done to my satisfaction. Thank you...She is a KEEPER! Ms. Pat Young More

Cruz (gosh I hope I'm spelling her name right!) is a joy to work with. She is always upbeat and very easy to work with. She is the reason I decided to buy my new car at Elk Grove Nissan. I can't imagine wor to work with. She is always upbeat and very easy to work with. She is the reason I decided to buy my new car at Elk Grove Nissan. I can't imagine working with any other service adviser. More

crushe showz has always been helpful and she is familar with us which make us feel comfortable when we have to bring our cars in for service.we have four nissans that are serviced by you. with us which make us feel comfortable when we have to bring our cars in for service.we have four nissans that are serviced by you. More

This was my first service visit after buying a new car from this dealer. I was early for my appointment, and then I sat in the waiting area too long waiting for my turn. The inexplicable part of the morni from this dealer. I was early for my appointment, and then I sat in the waiting area too long waiting for my turn. The inexplicable part of the morning was that from the time I arrived at the dealer until their courtesy shuttle dropped me off at my work address, it was nearly 3 hours since I had arrived. That seems excessive to me. More

Cruz took very good care of me very kind and frendly, had to wait more than 2 hours long time for oil change......overall great service great experience! to wait more than 2 hours long time for oil change......overall great service great experience! More

UNBELIEVABLE SERVICE I bought a 2009 370Z and UNBELIEVABLE SERVICE I bought a 2009 370Z and purchased the maintenance package from this dealer and have not regretted it one bit. Most recently UNBELIEVABLE SERVICE I bought a 2009 370Z and purchased the maintenance package from this dealer and have not regretted it one bit. Most recently I noticed I started loosing pressure in both of my rear tires and took it to Nissan of Elk Grove on a Saturday without an appointment (40 miles away from my home and past two nissan dealers) just so I could be in a place that has always treated me with first class service. I've worked with Cruz before, and I was so lucky to have her work with me again. She is a miracle worker. My single experience this past week was so exceptional, it just cemented the fact that I can only have my car serviced here. Long story short, both rear tires needed to be replaced due to nails and was provided a rental car. It took a few days to get the tires in town, and the expected cost was going to be $1000. I don't know how Cruz did it or if it was even legal, but my cost was half that! She spent over an hour trying to ensure that I got the most benefit out of my maintenance package. Un-freaking-believable. Who does that? Who spends an hour of their time towards the end of the day without even having eaten lunch earlier in the day just to save me so much money. Again, Cruz is unbelievable! I don't know how to thank her and the service I've received at Nissan of Elk Grove. No question I'm going to stay loyal to this dealership. More

Cruz went above and beyond helping us with our 45,000 mile service that turned out we needed new rear brakes and tires. She help desk get the best deal possible, and even allowed us ( with permission fr mile service that turned out we needed new rear brakes and tires. She help desk get the best deal possible, and even allowed us ( with permission from the higher ups) to postdate our check so we could get that work done even though we had not been paid yet ( from my job). She also put us in a larger rental that was covered by Nissan over the Easter holiday while they were working on our car because we were worried about our 6 1/2 month old daughter ( since we had to drive over 100 miles to San Jose and back). Cruz will be the service advisor that we always ask for from now on, we will always recommend Nissan of elk Grove and especially her to anyone that asks us. Thanks so much! Melissa and Mike Gray More

I had front-end vibration in my Nissan Quest and brought my van into the Nissan of Elk Grove dealership. I did not have a positive sense to bring my vehicle to another repair shop before bringing in my van my van into the Nissan of Elk Grove dealership. I did not have a positive sense to bring my vehicle to another repair shop before bringing in my van. I found a coupon on-line and used it at Nissan of Elk Grove. The rear brakes were the repair required for my van, other repair need were diagnosed by the Nissan technician, and repairs were taken care on the same day that I brought in my van. Moreover, my van was returned to me washed, detailed, and smelling very good after the repairs were complete. More

We were over and hour late for our appointment and the service department was still able fix the problem and return our vehicle before 1:00 PM. I was almost certain that the repair would take all day and service department was still able fix the problem and return our vehicle before 1:00 PM. I was almost certain that the repair would take all day and that the part(s) would need to be ordered. Thanks More