Nissan of Elk Grove - Service Center

Cruz is awesome I would recommend anyone with a service issue over to Cruz in the service department of Nissan of Elk Grove. She always takes car of me and always calls me by name. Not only that but she ke issue over to Cruz in the service department of Nissan of Elk Grove. She always takes car of me and always calls me by name. Not only that but she keeps me well apprised of the status of my car and how its doing. Cruz you get an A in my book! More

Since we purchased our 2009 Nissan we have had regular service visits 2-3 times a year per our extended service agreement. Cruz has handled our needs each time. Making the appointment(s) are easy and qu service visits 2-3 times a year per our extended service agreement. Cruz has handled our needs each time. Making the appointment(s) are easy and quick. Our car and service preview have always been handled on time and car completed very close to when promised. There is no reason for us to change our service location for a long time, especially with Cruz as our contact ! More

Took car in for scheduled oil change and everything was great. Need to see if I have a coupon to get new Cabin Filter so I can get taken care of next month (January) great. Need to see if I have a coupon to get new Cabin Filter so I can get taken care of next month (January) More

I have been using this dealership since 2005 I have made three purchases two personal and one for a friend. I have always been given VIP treatment both in sales and service. On my last visit I was even g three purchases two personal and one for a friend. I have always been given VIP treatment both in sales and service. On my last visit I was even greeted by the owner since he observed me walking around the show room. I suppose John thought I was in the market again for a new vehicle. If you are in the market for a new Nissan this is the dealership that is ready to do buisness with you. You will get the best deal here and also the best service. More

Dave Moore has taken excellent care of my vehicle and has been a tremendous help. Each time I have taken my car in for service, Dave has taken what I have to say very seriously, and he makes sure that the p been a tremendous help. Each time I have taken my car in for service, Dave has taken what I have to say very seriously, and he makes sure that the problem is taken care of. I have a new baby and appreciate that Dave takes the time to make sure that our safety is a priority. More

Service was great. My only concern was that the technicans seem to find something that needed to be replaced with everyones car including mine. I did go ahead and have them replace the belt as I w technicans seem to find something that needed to be replaced with everyones car including mine. I did go ahead and have them replace the belt as I was going to be traveling. It is difficult for me to believe that when you go in for an oil change that there is always something else that needs to be done to the car. I go in on a very regular basis for both oil changes and mileage maintanance. More

Cruz was very helpful in setting up my service for my tire problem and also suggested for me to get my first full car service. Everything went smoothly and I was very satisfied with the taxi that took m tire problem and also suggested for me to get my first full car service. Everything went smoothly and I was very satisfied with the taxi that took me back to my house and picked me up when my vehicle was done. All the employees were helpful from start to finish and I plan to continue to do business with Nissan of Elk Grove for years to come. More

Both manager and technician went out of their way to accomodate my service need in a timely manner. Although they were faced with a heavy workload they managed to take care of my car's regular service accomodate my service need in a timely manner. Although they were faced with a heavy workload they managed to take care of my car's regular service when I had not made a reservation and was on a very tight time schedule. Both Jitendra and William went out of their way to be courteous and helpful. William went over my Vehicle Inspection Report in great detail so I was clear on what work was done and the condition of my vehicle including recommended service for my next visit. I'll definitely return in the future! More

This is my second car purchased at Nissan of Elk Grove. The product is good and the service and staff treat me with respect and get the job done. Cruz Solorzano consistently provides professional and thor The product is good and the service and staff treat me with respect and get the job done. Cruz Solorzano consistently provides professional and thorough service. As a customer I am always kept informed of the progress of any service items both on the phone and in person. I have already recommended Cruz and the dealership to others. More

On July 23, 2011 we came in to the dealer for a scheduled periodic check up. Technician found a nail in our front left tire. We requested tire be patched. Service person wrote it on work order. Tire was plug periodic check up. Technician found a nail in our front left tire. We requested tire be patched. Service person wrote it on work order. Tire was plugged by technician instead of patched as we requested. We drove it home. Slow leak in tire became evident when our warning light came up on display panel. We live 45 minutes away from dealer. Tried to have it replugged at reputable chain tire store. They advised holes for plug were made too large for plug to fit correctly. Tire had been ruined (Our Nissan is 7 months old). Had the inconvenience of driving back to Nissan of Elk Grove Dealer as well as compromising our safety by having to drive 45 minutes on the freeway(only way back) on a spare tire (donut). Your service coordinator was helpful and apologetic but that didn't rule out that your service technicians failed to do a competent job. The total time that it took for our car to be serviced(counting time to return to Nissan of Elk Grove for tire replacement) was 6 1/2 hours-That is almost a whole work day. In our case it was a part of our Saturday and then a drive to Nissan of Elk Grove on a Tuesday afternoon to have a new tire put on. We love Nissan cars-Please try to improve the quality and efficiency of service. Salespersons and service reps are great. More