Nissan of Elk Grove - Service Center

Dave, Cruz, and Leo were outstanding during my April 2nd, 2013 service visit. They were professional, knowledgeable, friendly, and very customer focused. Dave listened very carefully to my concerns, effectiv 2013 service visit. They were professional, knowledgeable, friendly, and very customer focused. Dave listened very carefully to my concerns, effectively priced my parts and service hours, and performed follow-up action items as promised. Cruz was also very helpful assisting me with a parts issue. She went out of her way and worked with one of the mechanics to provide me the requested parts information. Leo was able to resolve a very complex wiring problem and several fuel pump related issues on my 1990 300ZX.. He is truly an outstanding mechanic with many years of experience and excellent mechanical skills. The entire Nissan team was truly outstanding! The teamwork, customer focus, and highly knowledgeable staff exceeded my expectations. I was 110% satisfied with my service visit. More

I always have peace of mind going to the EG Nissan service center, every time I pull up for drop off, I am always greeted by someone and only get fast prompt service during checking in. I had to visit service center, every time I pull up for drop off, I am always greeted by someone and only get fast prompt service during checking in. I had to visit twice within two weeks to install parts, and on both occasions I was assigned to Dave, he was always courteous, cheerful, and great at explaining everything to me and what needed to be done. Thank you for the great service! More

I parked my car and was directed to a waiting room & was ignored for 30 minutes. I was only finally acknowledged when I got up to leave the service department. Called ahead of time to give estimated tim was ignored for 30 minutes. I was only finally acknowledged when I got up to leave the service department. Called ahead of time to give estimated time of arrival as I have to "wait" given the distance from home. Cruz was apologetic when aware of the lack of acknowledgement. More

I ONLY schedule my repairs/maintenance when I know Cruz is working. She has awesome customer service skills and explains things to me so that I can understand. I feel like she always gives me the best deal is working. She has awesome customer service skills and explains things to me so that I can understand. I feel like she always gives me the best deals on service and isnt trying to get over on me. She always takes the time out to talk to me when I have questions. She even carries on a conversation with me everytime I see her. I feel like Cruz genuinely cares for me as her customer and makes sure me and all her other customers leaving feeling satisfied. If Cruz ever left Nissan I would be lost! :) More

Cruz is the most amazing person. She is personable, she takes the time while processing your service order to get to know you and actually recalls the information when you return for your next appointment. takes the time while processing your service order to get to know you and actually recalls the information when you return for your next appointment. She is a true talent for this dealership. I have had many interactions over the years with individuals in this profession and will with absolute certainty say that Cruz will bring us back with any future purchases. We make sure she is there before we make an appointment, because of her skills and demeanor. She is your greatest asset. Kelly Jewett Very Satisfied Customer Elk Grove Nissan More

My husband and I having been coming to Nissan in Elk Grove to service our 2005 Altima since 2007. Our first experience with a service representative was with Cruz Solorzano. She made our service easy, e Grove to service our 2005 Altima since 2007. Our first experience with a service representative was with Cruz Solorzano. She made our service easy, explained everything in detail what is being done to our car and what made need service in the near future. We recently (1/30/13) had some major work done on our Altima and she once again explained what needs to be repaired with detail print outs of the problem along with telling my husband and I in person exactly what happened to our car. Cruz is always a constant professional, very pleasant and contacts us immediatley. I would recommend Nissan of Elk Grove to anyone I know for service on their cars and always have Cruz Solorzano assist you. Thank you, Cheryl Alcombright More

I was overall impressed with the client service provided. Very friendly, respectful. They keep you up to date with what is going on. They listen to your concerns. They make it right. They make you feel Very friendly, respectful. They keep you up to date with what is going on. They listen to your concerns. They make it right. They make you feel like you are the only one they are concerned about, even though there is a whole waiting room full of people. They never rush you. They make me feel like everything is going to be taken care of. I like that. More

I called the parts department today and spoke with Billy! He was so polite and asked me what my name was and could he get a contact number if we got disconnected. I was looking for a reciept for a valve bo He was so polite and asked me what my name was and could he get a contact number if we got disconnected. I was looking for a reciept for a valve body we bought back in June. He found it and faxed it to me. He also asked me if he could place me on hold. He was just a very polite man! It was very nice to talk to him. More

I purchased a new 2005 Murano at this dealership and have had it serviced, regularly since. Service has been expensive and a few things needed replacing that I did not think should have gone bad on a new car had it serviced, regularly since. Service has been expensive and a few things needed replacing that I did not think should have gone bad on a new car, such as replacing the engine mounts after less than 100,000 miles. However, I could live with all of that. But, how in the xxxx does a 2005 vehicle with 178,000 mile on it, need a new engine. About 6-9 months ago after a routine maintenance, we noticed an oil leak on our diveway. We took the vehicle in for inspection and were told "opps" sorry, mechanic forgot to tighten "something" when it was in last. Down 2-3 quarts of oil. Put new oil in, no charge. Well, a month ago we were in again for a routine maintenance call and we were told that 1) we needed a new cataletic(sp)/ converter for $2500 and oh, by the way we saw metal shavings in your oil and if you want us to check out the engine that will be $400. I spent the $400 and had the engine checked out. They tell me I need a new engine in a vehicle I had in for regular service. I truly believe the mechanics either did something wrong or didn't do something they shoud have done, for this to happen. I am in the market for two new vehicles, and I have always loved Nissan's, however, I will never buy another one again. More

The service at Nissan is ALWAYS great! The service representatives are courteous and very helpful. The waiting are is comfortable. And, the service on my vehicles is completed as promised. representatives are courteous and very helpful. The waiting are is comfortable. And, the service on my vehicles is completed as promised. More