Nissan of Elk Grove

Kudos! ! of a stellar customer service Sales Agent, Khanh Ho, he is number one in my book, he made my husband and myself like we were one of his relatives, h ! of a stellar customer service Sales Agent, Khanh Ho, he is number one in my book, he made my husband and myself like we were one of his relatives, his personality is outstanding in the way he is so focused on his consumers, I don't have anything but great things about Khanh!!! Excellent job and character and he is so knowledgeable! More

Such great service from Khanh and Peter! Very knowledgeable and helpful, thank you for all your help today!! You and everyone at Elk Grove Nissan are amazing ! Very knowledgeable and helpful, thank you for all your help today!! You and everyone at Elk Grove Nissan are amazing ! More

This dealership was clean and welcoming. I felt comfortable and confident buying my first car here. I felt comfortable and confident buying my first car here. More

I had a great experience at Nissan! ! Khan was my dealer, and he took his time to help me and make sure I had the best car. And I did a Nissan Sentra 2022 !! He helped me with an afforda ! Khan was my dealer, and he took his time to help me and make sure I had the best car. And I did a Nissan Sentra 2022 !! He helped me with an affordable down payment, great insurance with great coverage. If you're a first-time buyer, and you’re looking for a car, Khan is your guy !! More

Stephen was absolutely fantastic! He as such a smooth way with explaining things so I can understand everything in detail. He is very thorough and efficient with information giving. S He as such a smooth way with explaining things so I can understand everything in detail. He is very thorough and efficient with information giving. Stephen has a great friendly vibe about him that makes you feel comfortable and safe in your decision making. He was courteous and kind to me and my wife, we had a great time and experience at nissan and we look forward to coming back again for our next car. More

My 5 star & excellent rating of the dealership is because of the staff that assisted us in the process. Mr. Alexander was professional and friendly and provided prompt responses from my initial inquiry and a of the staff that assisted us in the process. Mr. Alexander was professional and friendly and provided prompt responses from my initial inquiry and addressed my questions and concerns during the process, even on his day off he made sure I received a response. Excellent manner in making us feel important and a priority. Mr. Vu was also professional and friendly as we moved forward with the process. He is very knowledgeable and helped us with additional questions and concerns. The entire process and the way in which Mr. Alexander and Mr. Vu conducted business gave our family a pleasant experience. Thank you! More

Gracias Misael hiciste un buen trabajo para poder llevar mi carro a casa muy satisfechos con tu asesoramiento y muy amable y profesional mi carro a casa muy satisfechos con tu asesoramiento y muy amable y profesional More

Very clean. Misael torres is very nice. We will ho back to this dealer. Fantastic Misael torres is very nice. We will ho back to this dealer. Fantastic More

Elk Grove Nissan was rally smooth and great to work with Lee he had a lot of patience and there was no pressure at all when buying the finance dept was awesome it went super smooth. Lee he had a lot of patience and there was no pressure at all when buying the finance dept was awesome it went super smooth. More

BEWARE with the service department! !!! When I arrived, the person who checked me in looked at the problem, the sagging sunroof cover/liner and said, "Ok, it's going to be $275.00" - som !!! When I arrived, the person who checked me in looked at the problem, the sagging sunroof cover/liner and said, "Ok, it's going to be $275.00" - something along this price range. A couple of hours later, I received a text message stating that my total cost was approx $6,000.00 and it included a list of suggested repairs beyond what I dropped it off for. When I scrolled down the list of suggested repairs, it was apparent that the service department has abusive business practices. Included in the list of suggested repairs, they included items that I recently replaced/fixed or did not need repair - including a nonexistent oil leak. When I rejected their suggested repairs, Nissan of Elk Grove provided me with a bill of approximately $275.00 - the cost of Elk Grove Nissan assessing the needed repairs. Given that I know a thing or two about car repairs, I requested to speak wth the Service Manager. The Service Manager, Wes, proceeded to yell at me in his office, stating, "NO ONE WILL GIVE YOU A FREE ESTIMATE! TELL ME ONE BUSINESS THAT WOULD GIVE YOU A FREE ESTIMATE?!?" When I mentioned a few businesses that provide free estimates, Wes flipped out and proceeded to escalate his tone and demeanor. I expressed shock for the approx $4,500 cost to repair the sagging sunroof liner/cover. I shared that I was told by several upholstery shops that the make and model Nissan vehicle that I drove has defective parts that keep the sunroof cover/liner from sagging/falling. Wes flipped out once again!!! A day or two later, I took my vehicle to Schwab Tires and they proved my conclusion, Nissan of Elk Grove has abusive Service Repair practices - NO oil leak!!! I have yet to fix the sagging sunroof liner/cover due to scheduling conflicts BUT I doubt that it truly costs approx $4,500. I am giving Elk Grove Nissan a single star because I cannot do less. The service Manager lacks basic customer service skills. Their business practice is abusive, to say the least, and I plan to report to the Better Business Bureau. More