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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,002 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,002 reviews

January 07, 2019

Vehicle service Friendly, timely, professional. My advisor Jeanette kept me informed throughout and explained the work done when I picked it up. Overall very pleased More

by Deecarstuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette Gonzalez , Lance Sobczak
January 05, 2019

Worst dealer ever Bad dealer I did not like the service j Moran is the worst. Will not recommend anybody to go here. Instead of helping us they ruins us more. More

by ROBERTOAVALOS8072
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Moran
Jan 20, 2019 -

Nissan of Downtown L.A. responded

Dear Roberto, We do not want anyone to leave our dealership believing we have not made every effort to make their experience an enjoyable one. At Nissan of Downtown LA, our focus is to provide consumers with excellent customer service. Having said that, I would like to thank you for the candid feedback on your experience with J Moran. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with J Moran to review your experience with him, and see how we can prevent this happening in the future. Sincerely, Johnny A. Internet Director Nissan of Downtown LA.

January 04, 2019

Simply awesome Got my vehicle in at 9:00 a.m. got it back exactly 2 hours later as promised. Very friendly and prompt service. Highly recommended. More

by Johnny2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Sobczak
January 02, 2019

Good service Good sales representative he was friendly and very detail to explain all about what the vehicles had to offer and also good finance service expla More

by PRINCES4000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Moran
January 01, 2019

Awesome Service! Thank you, Ernie for all your help! You truly care about your clients and it’s greatly appreciated. You are my go to person in the service dept. becau More

by MARI_SS316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores
January 01, 2019

Maintenance I give it a five star rating because the staff was friendly and made me feel like family. Even though I did not have an appointment I was still taken More

by TOMEARGENIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Beltran, Richard Cabrera, Ernesto Flores, Jack Hernandez, Edson Velasco, Celso Zambrano, Edi Gaser, Young Park, Victor Arias
January 01, 2019

Great job by John John was a great help, he would call me for any new car updates, John did a follow up with me and my wife. This car is for my son who will be going t More

by NINA.SMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Norma Alvarez
December 31, 2018

Excellent Servicd The service staff was friendly, professional, and fast. The entire process was quick and painless. The dealership was clean, the waiting area was comf More

by WAYNE CASTRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo
December 31, 2018

Good experience Overall it was good experience. I expected car will also be washed along with service but it didn't happen though but it is fine. More

by GAN.MIT08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Arias
December 31, 2018

Excellent Customer/Sales and Finance services provided Both person gave us a very polite, accurate and very excellent Customer/Sales and Finance services on the time of our purchased. Highly recommended pe More

by dyezriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Cruz, Edi Gaser
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