Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nissan of Downtown L.A.
Los Angeles, CA
1,004 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,004 reviews
February 26, 2019
Exceptional Customer Service Nissan downtown Los Angeles service department always take good care of me. They provide exceptional customer services. They keep my 2018 Nissan Altim Nissan downtown Los Angeles service department always take good care of me. They provide exceptional customer services. They keep my 2018 Nissan Altima running in top condition. More
by RAF Nissan
Verified CustomerEmployees Worked With
David Mares
February 25, 2019
Thank you Ace was an absolutely awesome customer service agent.Ace was very helpful and detailed in his reporting to me concerning care for my vehicle.I was a b Ace was an absolutely awesome customer service agent.Ace was very helpful and detailed in his reporting to me concerning care for my vehicle.I was a bit disappointed that when Ace was not in the office the other agents completely ignored me until a supervisor entered the office,the second time I came to the dealership to pay for the service done.Overall the pricing quote for my vehicle to be repaired was too expensive and so I did not continue any more business.Ace was helpful instructing me and my towing service on how to retrieve my vehicle from their shop. More
by LINETTEDAVIS24
Employees Worked With
Ace Games
February 25, 2019
Awesome Service!! Ace Games offers very high quality service and attentiveness to customers and the details of their vehicles. I love the ease of dropping my car off at Ace Games offers very high quality service and attentiveness to customers and the details of their vehicles. I love the ease of dropping my car off at the dealer and then receiving text updates in addition to the personal service calls on updates and recommendations. More
by M.CRYDDELL
Employees Worked With
Ace Games
February 23, 2019
Friendly and informative. My daughter and I came in for an appointment with Edi Gaser. Edi gave us a few options that would be ideal for local commute to school and work. She c My daughter and I came in for an appointment with Edi Gaser. Edi gave us a few options that would be ideal for local commute to school and work. She choose the new subcompact Kicks, which offered great mileage and safety features. The process from there was smooth and done in a timely manner. The facilities we're roomy, comfy, and clean. Offering snacks and drinks too. I will definitely be coming back and have recommended this dealership (especially Edi) to anyone interested in a new vehicle. More
by ADKicks
Employees Worked With
Johnny Achi, Edi Gaser
February 22, 2019
Above and beyond I’ve been coming to Nissan of Downtown for years now and the incredible service continues to bring me back. Ace Games and his service team are profess I’ve been coming to Nissan of Downtown for years now and the incredible service continues to bring me back. Ace Games and his service team are professional, helpful and a joy to work with. I always feel like I receive premium service and my business is valued. More
by LIZZY.PAULSON
Employees Worked With
Ace Games
February 21, 2019
Staff is courteous and helpful Staff was very helpful, had to return twice to get problem solved. My service advisor was very accommodating, The first day my car was being repaire Staff was very helpful, had to return twice to get problem solved. My service advisor was very accommodating, The first day my car was being repaired I was able to get transportation home although I was a half mile out of the area. Mr Zaragoza also let me have a loner car while mine was being worked on. More
by RENEELCHAPPELL
Employees Worked With
Dennis Zaragoza
February 21, 2019
Great Service Great dealership, great staff, they always greet you with a smile. My service adviser is always helpful and explains in detail the service that will b Great dealership, great staff, they always greet you with a smile. My service adviser is always helpful and explains in detail the service that will be performed on my vehicle. More
by Cristy1202
Employees Worked With
Dennis Zaragoza
February 20, 2019
The WORST dealership in the US probably I cannot express thoroughly enough of how much I do NOT recommend buying a car here or taking it here for service afterwards. I found out yesterday wh I cannot express thoroughly enough of how much I do NOT recommend buying a car here or taking it here for service afterwards. I found out yesterday while my car was getting service work done that they had charged me for all kinds of extras I didn’t ask for or agree to when I bought my brand new Rogue Sport back in July. They did refund it yesterday because apparently they were bought out a month ago & cleaned house of all staff since many were doing the same thing. Now having service done, even just a basic oil change, is a NIGHTMARE!!!! I have gone twice because I had 2 free oil changes, and both times I waited 3 to 4 hours. I asked why do I waste my time making an appointment if I wait just as long as walk-ins and was told that making an appointment just prevents you from having to do paperwork when you arrive. WHAT THE HECK!!!! An appointment is supposed to mean that you take priority over walk-ins, and that your car is serviced at the time of the appointment. Apparently not the case at Nissan of Downtown LA. To make it worse, after 2 hours and 40 mins of waiting, I saw my car finally being put onto a lift to have the oil changed, so I go into service and talk to the guy I was working with, Ace, told him what I just saw, and he called me a liar. He assured me my car is about done. So he calls back, and come to find out, I WAS RIGHT, so he says it will be done in 15 mins. 35 mins later, my car is done. In total, I waited 3 hours & 15 mins. ABSOLUTELY RIDICULOUS!!!!!! I will NEVER buy a car from them, let alone recommend someone else to & now that I’ve used the couple free services I was given for purchasing my Rogue Sport, I will NEVER take it there for service either. Read some of the reviews on this place on their facebook page or google. It’s horrifying the things that have happened to some people there!!! More
by TYLERVCL326
Employees Worked With
Ace Games
February 20, 2019
Great dealership! The overall experience was great and I drove out of there feeling good about everything. Edi Glaser is a great guy to work with and got me a great de The overall experience was great and I drove out of there feeling good about everything. Edi Glaser is a great guy to work with and got me a great deal on a brand new Altima which I love. Highly recommend. More
by brucedino
Employees Worked With
Rafael Rios, Johnny Achi, Edi Gaser
February 17, 2019
Outstanding customer service. I came in to Nissan DTLA because I had a bad experience at another Nissan dealer. When I arrived I was greeted by everyone. The service department mad I came in to Nissan DTLA because I had a bad experience at another Nissan dealer. When I arrived I was greeted by everyone. The service department made sure all my questions where answered and even gave helpful tips for the future. Ernie and Dennis provided me with A+ customer service they explained everything that was going to be fixed within my vehicle. I felt a sense of relief after our encounter. Both Ernie and Dennis went above and beyond to exceed my needs, and they did everything in their power to take care of me. I will continue to take my vehicle to Nissan DTLA for repairs. More
by ALBERTMERCADO2393
Employees Worked With
Ernesto Flores, Dennis Zaragoza
