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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,002 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,002 reviews

March 23, 2019

Customer service My experience in this dealership was exceptional.Mr.Celso hepled me out every possible way in achieving my satisfaction towards getting my new car.tha More

by ADOLFO.LUEVANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo,Leon, Celso Zambrano
Mar 25, 2019 -

Nissan of Downtown L.A. responded

Thank you for choosing Nissan of Downtown LA and letting us know how we're doing. We couldn't be more pleased to hear that Celso went above and beyond to make sure your car-buying experience went smoothly. Congrats on your new car and should you ever have any questions, please don't hesitate to ask. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 22, 2019

Great place to get a new car They have really good service and the employees are very helpful, I couldn’t be happier with my new car thank you very much, Javier. More

by juanisabel1207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Valencia
Mar 22, 2019 -

Nissan of Downtown L.A. responded

Hi Juan, We cannot thank you enough for taking the time to share your experience with us! We couldn't be happier to see that Javier went above and beyond to provide you with a quality experience. If you ever need anything, feel free to stop by and see us again! Thanks so much! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 22, 2019

Awesome! The people at down town Nissan are very helpful and knowledgable. Very good costumer service and friendly. Especially the guy in service Dennis. Very More

by AIRA0530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Mar 22, 2019 -

Nissan of Downtown L.A. responded

We cannot thank you enough for taking the time to share your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Thank you so much, and we look forward to doing business with you again in the future. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 21, 2019

Ace is the Greatest!!!! My interaction with Ace was Wonderful, he's knowledgeable, warm friendly and gets the job done.. I wont go anywhere else. Thanks Ace for being the be More

by CULBERT63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 22, 2019 -

Nissan of Downtown L.A. responded

Thank you for writing this fantastic review! We are so happy that Ace was able to take care of all of your needs and we're proud to have him on our team. Please never hesitate to let us know if you need anything. We appreciate you so much! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 21, 2019

Irresponsible service It’s a truly unsatisfied experience I had with Downtown Nissan. I went in for my recall of 2016 Nissan Rogue and when I asked how long it’s gonna take More

by JENNIESUNG719
Recommend Dealer
No
Employees Worked With
Dennis Zaragoza
Mar 22, 2019 -

Nissan of Downtown L.A. responded

Hi Jennie, Communication is vital, which is why we're so disappointed to read this. We appreciate your feedback and will be working hard to improve on this. Should you like to discuss this any further, please contact me. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 20, 2019

Car repair Great service by Ace, he worked with my budget, he did everything he could to keep me happy with the service and price. I am definitely coming back b More

by MAX2430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 20, 2019 -

Nissan of Downtown L.A. responded

We cannot thank you enough for taking the time to share your experience with us! Ace is an outstanding asset to us here and always makes sure our customers go home happy. Thank you so much, and we look forward to doing business with you again in the future. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 20, 2019

Went back to Lease another vechile Victor, my salesman did a wonderful good, as he did the first time I leased my car from DTLA Nissan, he's the reason I went back and dealt with him ag More

by RUN_FORREST7414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Md Rahman, Victor Arias
Mar 20, 2019 -

Nissan of Downtown L.A. responded

While pleased to see you've received quality service from our sales team, we're disappointed the same can't be said about our finance and service teams. It's our goal to have all departments provide our customers with the 5-star service they deserve. We appreciate your feedback and should you like to discuss any issues you've faced here, please feel free to contact me. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 19, 2019

Peace of Mind I always have peace of mind when, I get my Rogue serviced at Nissan of DTLA. The staff is always helpful, from Services to Receptionist everyone is pr More

by FROBLES87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Muniz
Mar 19, 2019 -

Nissan of Downtown L.A. responded

Thank you for both this review and your business. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 19, 2019

Excellent Service I wanna thank the people that helped me out while my visit at Nissan. Edson and Dennis took care of me helped me out and most of all answered all my q More

by LAGENO13.GM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Velasco, Dennis Zaragoza
Mar 19, 2019 -

Nissan of Downtown L.A. responded

We're happy to hear that you had an overall positive experience with us. We look forward to working with you again! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 18, 2019

David's amazing help. The whole oil change was for my mothers car. I have nothing bad to think off. David was polite, fast and very professional. As we left the car in his More

by Enriquerios.d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Mar 18, 2019 -

Nissan of Downtown L.A. responded

We want you to know how much we value your generous 5-star review! We're glad to have David on our team and are happy to hear that he provided you with the experience you deserve. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

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