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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,002 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,002 reviews

March 26, 2019

Cool down to earth sales representatives I had the pleasure of being helped by Paul and Gerardo who were very helpful and informative when helping me choose the best car for me. Attentive and More

by Lindatorres369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Gerardo
Mar 27, 2019 -

Nissan of Downtown L.A. responded

Hi Linda, We cannot thank you enough for taking the time to share your experience with us! We couldn't be more pleased to hear that Paul went above and beyond to make sure your car-buying experience went smoothly. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 26, 2019

happy customer Great service. In and out within 1 hour Love your popcorn. and coffee. Love your waiting area with television and charging area Thank you so much. More

by EMMAHAIRSTYLIST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Sobczak
Mar 27, 2019 -

Nissan of Downtown L.A. responded

We cannot thank you enough for taking the time to share your experience with us! Providing 5-star service is our top priority, which is why we're happy to see you received just that. We're so thankful that you took the time to reach out to us, and we really cannot wait to see you soon! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 25, 2019

Rude service Dennis was immediately rude the second I walked up to him. I didn’t appreciate it. I won’t come back, specifically because of him. I asked for spec More

by Tubarao14
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dennis Zaragoza
Mar 25, 2019 -

Nissan of Downtown L.A. responded

This is very discouraging to read. Your business is very important to us, which is why I'd like to learn much more about what transpired. Please contact me when you have a moment to speak. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 25, 2019

Amazing I went for an oil change! As a walk in , they said the wait was going to be around one hour and a half . But my car was ready in less then 30 minutes. More

by BERNA91OROZCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Mar 25, 2019 -

Nissan of Downtown L.A. responded

We want you to know how much we value your generous 5-star review! We are even more glad that your visit was such a positive one and we hope it's something we'll be able to repeat over and over again! We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 25, 2019

Oil Change Coming into the dealership early in the morning is the way to go to get the fastest service. Everyone is super attentive and helpful with their custom More

by drogo426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Mar 25, 2019 -

Nissan of Downtown L.A. responded

Thank you for this stellar review! The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. We appreciate your business and we can't wait to see you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 25, 2019

Ace is the best! Thanks for having qualified helpful personal at this location. I refuse to go anywhere eles!! Every time I come I walk away happy and satisfied with m More

by IMTHEBESTDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 25, 2019 -

Nissan of Downtown L.A. responded

Your satisfaction means everything to us. Thank you so much for your awesome review. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. If you ever need anything, feel free to stop by and see us again! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 25, 2019

Ace is helpful, knowledgeable, and friendly. He explained the service to be done and provided assistance with it's completion. We were unable to pay for the whole amount, he helped. More

by VICENTESALAZAR5448
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 25, 2019 -

Nissan of Downtown L.A. responded

Hi Vincent, Thanks for taking the time to share your experience with us! We couldn't be happier to see that Ace went above and beyond to provide you with a quality experience. You're family now, so please feel free to let us know if you ever need anything. See you next time! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 25, 2019

Viisit to service I was happy with my visit to Nissan service downtown LA. Jonathan was very helpful and they even got me an Uber to take me to lunch and pick me up. T More

by jj.fam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Mar 25, 2019 -

Nissan of Downtown L.A. responded

We're so pleased to read your encouraging review! You deserve nothing but the best, and we're grateful to know Jonathan provided you with nothing less than that! We look forward to serving you again soon and thank you for visiting Nissan of Downtown LA! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 25, 2019

Service was very friendly and made me feel like a of them Service very professional and helpful towards the circumstances needed, at a well price that benefits my economical stance and informs any part that w More

by ERICKDELEON327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Mar 25, 2019 -

Nissan of Downtown L.A. responded

Hi Erick, We want you to know how much we value your generous 5-star review! Customer satisfaction is our main goal, and it pleases us to hear of your experience! We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

March 23, 2019

Extremely well As soon I got there, worm welcome. Ask about the reason of visit. All the paperwork’ done very nice and quick. Ask me if I needed an y water and show More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Mar 25, 2019 -

Nissan of Downtown L.A. responded

Hi Anna, Thank you for this stellar review! It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Virginia Gutierrez Owner Loyalty Manager Virginiagutierrez@lithia.com

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