Nissan of Downtown L.A.

Regular Services on my SUV Whenever I come to nissan of downtown it's great to see "Ace" he always welcome me with the big smile I feel confident because he has a lot of kn Whenever I come to nissan of downtown it's great to see "Ace" he always welcome me with the big smile I feel confident because he has a lot of knowledge and he will let me know straight up if there is any problem with my car .so i do really appreciate that. thank you for having him in the Service Department. More

Unfair Charges I got the used car listing through AARP. The car listed as $22,491 as stated. The dealership charged me an additional $695 for a protective film ins I got the used car listing through AARP. The car listed as $22,491 as stated. The dealership charged me an additional $695 for a protective film installed on the door of the vehicle, which was on already the door at the time of the listing. I objected to the charge because it was a previously installed item that I had NO choice with. I spoke to the manager and he would not remove the charge. I told him it could be a deal breaker and he did not budge. He said it was an installation that the dealership paid for and had to be reimbursed. We went back and forth and he did not budge. I was very unhappy with that charge, especially after my husband researched the cost of the film being $40. I will pursue it with AARP and possibly small claims court. More

Excellent service I arrived early and Ace was fantastic. He got me checked in promptly. He was super friendly (found out he is a die-hard Disney fan, too!). And he e I arrived early and Ace was fantastic. He got me checked in promptly. He was super friendly (found out he is a die-hard Disney fan, too!). And he explained with detail what was done to my vehicle. Thanks, Ace! More

Great customer service by David C. I took my car in to check the battery and our mechanic, David Chavez took care of everything! Thank you David for your great customer service and work I took my car in to check the battery and our mechanic, David Chavez took care of everything! Thank you David for your great customer service and work! More

I took my car for some work. Everyone was very friendly. The person that helped me was Frank and he was the BEST. I brought a second car the next day because of the work Everyone was very friendly. The person that helped me was Frank and he was the BEST. I brought a second car the next day because of the work More

Awesome! Ace is the BEST!! I can truly say I completely trust him with taking care of my car and providing an honest opinion and suggestions on my car service Ace is the BEST!! I can truly say I completely trust him with taking care of my car and providing an honest opinion and suggestions on my car service needs. Thank you ACE!! More

Very helpful and knowledgeable. This dealership was very accommodating and knowledgeable. We had a great experience purchasing the car. We worked with Edi, who was very kind and an This dealership was very accommodating and knowledgeable. We had a great experience purchasing the car. We worked with Edi, who was very kind and answered any questions we had. More

Great assistance from Cesar. Best experience I’ve had in the 4 years I’ve been with Nissan DTLA. The majority of the men in the office are terrible at what they do. They seem to b Best experience I’ve had in the 4 years I’ve been with Nissan DTLA. The majority of the men in the office are terrible at what they do. They seem to be selective and unwilling to go the mile for great customer service. Cesar of Nissan DTLA was sincere and helpful through and through. More

Amazing Service Dennis Zaragoza is an invaluable asset and employee to your institution. He went beyond the call of duty to tailor a package for service that was idea Dennis Zaragoza is an invaluable asset and employee to your institution. He went beyond the call of duty to tailor a package for service that was ideal for my budget. Will keep on coming! More

Not going back. I drove in for an unscheduled maintenance. I came in to get my tires rotated foremost. I also got an oil change, after they were done they called a I drove in for an unscheduled maintenance. I came in to get my tires rotated foremost. I also got an oil change, after they were done they called and recommended I get a brake fluid flush (which I got done). When I got my car back from them, my oil filter, oil, and tire maintenance alerts weren't reset on my dashboard. By the time my car could tell me my tire pressure, 3 of them were at 33 psi and one of them was at 38 psi. After getting out of my car and airing out my over inflated tire, I realized they NEVER rotated my tires. More