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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,002 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,002 reviews

August 01, 2019

Best experience ever! David is always really attentive. He doesn’t make me feel like I’m being scammed in most places. Very professional and makes me feel very comfortable More

by Dlmy19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mares
Aug 02, 2019 -

Nissan of Downtown L.A. responded

We want you to know how much we value your generous 5-star review! It was a pleasure to hear that David helped make your experience both enjoyable and easy! We strive to deliver customer satisfaction and are truly proud to know that we could do that for you. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 30, 2019

Excellent experience This dealer gave me a reasonable price for the service of my car.Dennis is very friendly and guides me on what my car needs. More

by JOANACEVEDO21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Jul 30, 2019 -

Nissan of Downtown L.A. responded

Hi Joana, Dennis is awesome and it's no surprise he provided you with the top-notch service you deserve. Thanks for taking the time to share this and please don't hesitate to let us or Dennis know should you ever need anything. We look forward to serving you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 26, 2019

Great service! Ace was my Service Advisor. He was very helpful and knowledgeable. The young ladies at the Service Check out desk were also very helpful and profess More

by MICHELLE.TABB
Recommend Dealer
Yes
Employees Worked With
Ace Games, Dennis Zaragoza
Jul 26, 2019 -

Nissan of Downtown L.A. responded

Hi Michelle, We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. We're so thankful that you took the time to reach out to us, and we really cannot wait to see you soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 26, 2019

Excellent experience and humble I had a bad experience with dealerships before and I got disappointed I was helped by Carlos Alvarez at Nissan and it was a smith process he helped me More

by HELSINKIVALO0620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarez
Jul 26, 2019 -

Nissan of Downtown L.A. responded

Thanks so much for the positive review, and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Carlos went above and beyond to make sure your experience was a memorable one. We'd like to congratulate you on your new vehicle and should you ever have any questions, please don't hesitate to ask! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 24, 2019

Versa The sales person was great! Attentive and willing to negotiate. The reason why I give 3 out of 5 stars is because I was told one price in the waiting More

by MAN.ORTENCIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Moran
Jul 24, 2019 -

Nissan of Downtown L.A. responded

We're happy to hear that you had an overall positive experience with us. We look forward to working with you again! Should you like to discuss any issues you've experienced here, please feel free to contact me. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 24, 2019

Beat service every time! I had another amazing experience at your dealership. I was helped by Ace. I was also talking with another gentleman in the waiting room who had been More

by IMTHEBESTDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jul 24, 2019 -

Nissan of Downtown L.A. responded

Thank you for sharing your awesome experience! This is the level of service we expect our staff to offer our customers. We're so happy to read that everything was done quickly and to your satisfaction. Please let us know if there is anything else we can do for you, we're more than happy to help. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 23, 2019

nigthmare because mechanics or technicians are not able to find problem on my vehicle as a right now my vehicle is at de service center for third time. More

by MARIOYGRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ace Games
Jul 24, 2019 -

Nissan of Downtown L.A. responded

We're disappointed that you're still having issues with your vehicle. I can assure you our team is working its hardest to diagnose the issue and get you back on the road. Should you like to discuss any issues you've experienced here, please feel free to contact me. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 23, 2019

Very, very happy! Edi Gaser was kind, honest and NOT pushy. We left with exactly the SUV we wanted at a great price! Highly recommend you see him! More

by kristi.tarpley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Hernandez, Edi Gaser
Jul 24, 2019 -

Nissan of Downtown L.A. responded

Hello Kristi, Congrats on your new SUV! Thank you for sharing your awesome experience! We're so glad to hear that Edi took excellent care of you. Hope all is well and hope to work with you again soon. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 23, 2019

Vehicle service Service was great got all my answers needed. Quick and easy. Was approached by multiple employees with assistance. Got plenty recommendations for my v More

by SANDOVALJFRANCISCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Arriaza, Ernesto Flores, Ace Games, Lance Sobczak, Helen Villafranca, Dennis Zaragoza
Jul 23, 2019 -

Nissan of Downtown L.A. responded

Hi Francisco, We're very happy to see that our team got you in and out in no time. We enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks so much! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 19, 2019

xxxxty experience They told me it would be ready at a certain time and it was not. Terrible experience with snobby workers who were not at all friendly. They made us fe More

by kathrynmora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rafael Arriaza, Dennis Zaragoza
Jul 19, 2019 -

Nissan of Downtown L.A. responded

Kathryn, Everybody's welcome here, which is why this is so disappointing to read. I'd like to learn much more about your experience so we can make sure nobody else faces the same issues as you. Please contact me when you have a moment. I hope to hear from you. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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