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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,002 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,002 reviews

September 03, 2019

Best service I've ever experienced I was greeted at my car immediately by a representative on my arrival. I was ubered to/from my house. Pleasantly surprise by this service. More

by AZULBLUE22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Arriaza, Ernesto Flores, Dennis Zaragoza
Sep 04, 2019 -

Nissan of Downtown L.A. responded

It gives us great pride knowing that our team took such good care of you! We appreciate your feedback and hope to see you again! Hope all is well! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 02, 2019

Excellent help Great customer service. Friendly and professional. Very trustworthy and always my go-to-guy. I’ve been coming to this dealership for years, since I pu More

by maricelvaespinal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Sep 04, 2019 -

Nissan of Downtown L.A. responded

Hi Marice, Thank you so much for your review! It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave your feedback, we sincerely value your business and look forward to your next visit! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

August 29, 2019

New car James Lee is really wonderful, nice and kind person. If you ask me recommend this dealership and this salesperson? Absolutely YES. Thank you so much! More

by bkbkbk123433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Lee
Aug 29, 2019 -

Nissan of Downtown L.A. responded

We strive everyday to make the car-buying experience as seamless as possible, and we're so happy to know that James was able to do that for you! Thanks for taking the time to let us know about your visit with us and we can't wait to see you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

August 28, 2019

Short wait time Great customer service. Have been a loyal customer for a while and always receive great customer service. Thank you thank you for being very accommoda More

by FLOWERSB52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Arriaza, Ernesto Flores
Aug 28, 2019 -

Nissan of Downtown L.A. responded

Your loyalty has not gone unnoticed and we love having you as a member of our Nissan Downtown L.A. Family! Feel free to contact us with any questions or comments that you might have in the future! Once again, we appreciate you and your time! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

August 28, 2019

Excellent customer service I received excellent customer service once again. My car was ready on time. Everyone in the Service Department is always ready and willing to help. More

by M Erivez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores
Aug 28, 2019 -

Nissan of Downtown L.A. responded

We're very happy to see that our team got you in and out in no time. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Glad you had a great experience! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

August 26, 2019

Best staff ever met The service advisor, whose name is Ace I believe. He is so professional and friendly that he always give me help that more than I could ever ask. He s More

by DAPENGJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Aug 26, 2019 -

Nissan of Downtown L.A. responded

Thank you so much for your review! This is the level of service we expect our staff to offer our customers. We're so happy to read that everything was done quickly and to your satisfaction! Please let us, or Ace if there is anything else we can do for you, we're more than happy to help! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

August 22, 2019

Ralph of Nissan of Downtown was Amazing !!!!! Ralph made it very easy and simple process to choose the perfect vehicle for me. He was very friendly and knew the perfect car for me. He called me af More

by BOLANOS.A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Olguin
Aug 22, 2019 -

Nissan of Downtown L.A. responded

We're glad that your visit with Ralph was such a positive one and we hope it's something we'll be able to repeat over and over again! We appreciate you choosing us, and please stop by in the future to let us know how your new vehicle is treating you! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

August 20, 2019

Simple and quick. With the exception of the music being so loud in the lobby that you had to go outside to make a phone call, everything was good. I will be contact More

by ed.houlemarde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Garcia
Aug 20, 2019 -

Nissan of Downtown L.A. responded

Thanks Ed! We're happy to hear that you had an overall positive experience with us. Appreciate the feedback regarding the music, and we look forward to serving you again soon! Please don't hesitate to contact me should you like to discuss any issues you've experienced here. I'm here to help. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

August 16, 2019

David in service is awsom Im so exited to have found this dealership they take real good care of your needs and then some total exelent service.and would truly recommend this d More

by OM499321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The one and only true exelent customer service is david in the customer service dept he impresed me im so happy with the way he took care of my needs
Aug 20, 2019 -

Nissan of Downtown L.A. responded

Thank you so much for your review! It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave your feedback, we sincerely value your business and look forward to your next visit! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

August 15, 2019

oil change Ace from service has amazing customer service I will definitely go back when I need any service on my car or looking to buy a new one More

by Gilmar88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Aug 15, 2019 -

Nissan of Downtown L.A. responded

We want nothing but the best for our customers and we're so happy you had such a great experience with us! Happy to see Ace took care of you and your vehicle. Hope it's running like new. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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