Nissan of Downtown L.A.

Horrible Experience I arrived at the dealership at approximately 9:22 A.M. I asked for Ace Games my regular service advisor. I was told he was no in. I was assigned Jon I arrived at the dealership at approximately 9:22 A.M. I asked for Ace Games my regular service advisor. I was told he was no in. I was assigned Jonathan Robles. I advised him of my concerns. H e wrote up the order, so I thought. At 1:30 p.m., 4 hours later I had not heard anything from Jonathan Robles, which was strange, because Ace always keeps me informed of whats is going on. I went to the Service Advisors area and Jonathan was not in the area. I spoke to who I believe was the supervisor and explained to him that I had not heard anything about my car since 9:30 A.M. he got on the phone but was not able to find out anything. He then told me he would continue to check and come to the waiting room. He appeared in the waiting room in about 30 miniutes, stating they thought it was probably my alternator, which was still working, but he would give me an estimate and I could have it replaced if I wanted to. I told him if he was not sure I did not wanted it replaced. I would just like him to bring my car so I could leave as I had been there since 9:30 A.M. and they were not sure what the problem was. After about 1 hour Jonagthan Robles appeared in the waiting room stating he sent me an E-mail with the findings. I advised him that I had not received no such E-mail, he then sent it at 2:49 p.m. I advised him that I just wanted the car so I could leave. I do not believe he submitted the work order when he took it and left me waiting all day with nothing being done to my car. This was my worst experience at Downtown Nissan and I have decided not to return to Downtown Nissan for future service. More

Service The service person who helped me was more than gracious, explain to me everything I needed to know, and treated me with respect. Because of that expe The service person who helped me was more than gracious, explain to me everything I needed to know, and treated me with respect. Because of that experience, I ended up doing all the services he recommended More

Awesome Service... ALWAYS! I love coming to this dealership in particular because it's always fast and friendly service. Ernesto is always very attentive and a great listener. N I love coming to this dealership in particular because it's always fast and friendly service. Ernesto is always very attentive and a great listener. Noticed that he was extremely helpful with every customer that came his way. And it was nice to see how helpful he was to any customer that had concerns. More

Shopping with Edi Edi really made my car buying experience, a good. He was very friendly and offered great customer service. I would definitely recommend this dealershi Edi really made my car buying experience, a good. He was very friendly and offered great customer service. I would definitely recommend this dealership to family and close friends. More

It was excellent ! I have given the rating that I have because the employees give great customer service and they are very efficient with their timing and work. I have given the rating that I have because the employees give great customer service and they are very efficient with their timing and work. More

excellent because the service that they give me its excellent, and I feel really happy!!! the costumer service its awesome, and really friendly!! I recommend th because the service that they give me its excellent, and I feel really happy!!! the costumer service its awesome, and really friendly!! I recommend this service center to friends and family!!! More

Why make an appointment? I had an appointment for 9 am. I left the dealership about 1230. 3.5 hours for an oil change and tire rotation And when I got home I realized I had an appointment for 9 am. I left the dealership about 1230. 3.5 hours for an oil change and tire rotation And when I got home I realized that they didn’t even rotate my tires. What a waste of time and money. More

Excellent customer service Edi Gaser has excellent customer service , patience as long as i known Edi it's been and excellent experience , I recommend all my family and friends Edi Gaser has excellent customer service , patience as long as i known Edi it's been and excellent experience , I recommend all my family and friends to this dealer , Edi is the best polite professional great attitude and so much experience , what can I say he's the best of the best keep up the great work Edi , also my experience with Rafael Rios was great very professional explains everything correctly and has lost of patients excellent customer service I would recommend Rafael to everyone . More

The customer service here is amazing. I love the excellent customer service provided at this location. The staff go above and beyond to meet the needs of the client. Dennis is so friendly I love the excellent customer service provided at this location. The staff go above and beyond to meet the needs of the client. Dennis is so friendly and really takes the time to answers all my questions. I recommend this location to all my friends and family. More

Service for my car Ace Games, the service advisor , was very professional and courteous. He answered all my questions and provided me with extra and useful information Ace Games, the service advisor , was very professional and courteous. He answered all my questions and provided me with extra and useful information that It didn’t occurred to me to ask for. I definitely recommend Clients to ask for Ace. You will be satisfied with his his services. More