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Nissan of Downtown L.A.

Los Angeles, CA

4.9
878 Reviews

635 W. Washington Blvd, Figueroa

Los Angeles, CA

90015

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Showing 878 reviews

May 04, 2019

Great Buying Experience Edi was professional, knowledgeable, friendly and helpful. Informative but not at all pushy. I felt very comfortable in making such a major purchase More

by brandy52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edi Gaser
May 06, 2019 -

Nissan of Downtown L.A. responded

Hi Brandy, Your review is why we do what we do. Thank you so much for reaching out to us. Edi is a valued member of our team over here at Nissan of Downtown LA, and we're thrilled to hear he was able to take such great care of you. You know you're always welcome to come back to see us anytime you want! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 02, 2019

GOOD CUSTOMER SERVICE I WAS HELPED BY ALAN MUNIZ HE REALLY HELPFUL AND PRODUCTIVE REALLY PLEASED WITH HIS CUSTOMER SERVICE AND I WILL ALWAYS RECCOMEND HIM TO ANYONE More

by VELAZQUEZDAVID42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALAN MUNIZ
May 02, 2019 -

Nissan of Downtown L.A. responded

Hi David, We couldn't be more grateful that you took the time to write this review about your last visit with us! We couldn't be happier to see that Alan went above and beyond to provide you with a quality experience. Should you ever have any questions, please don't hesitate to ask! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 01, 2019

Fast service Good fast service. My car was ready same day, ready to go before days end. The only negative thing was that I was advised after the fact,that due to m More

by KMELENDEZ87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Robles, Norma Alvarez, Ace Games, Mayela Perez, Yvonne Ruiz
May 01, 2019 -

Nissan of Downtown L.A. responded

We're pleased to see that overall your experience was a positive one. We appreciate the feedback regarding the car wash and will be sure that's done at your next visit. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 01, 2019

Great Deal Edi Gaser was great told him what i was looking for and found it..thank you Johnny .and edi anow im driving 2018 versa Thank You I appriciate it so mu More

by maryc9191
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Achi, Edi Gaser
May 01, 2019 -

Nissan of Downtown L.A. responded

Hi Mary, We're so pleased to read your encouraging review! We're pleased to see that Edi and Johnny were accommodating during your car-buying experience and we hope you're loving your 2018 Versa. Glad you had a great experience. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 01, 2019

Ace Games Ace is the best service consultant always polite, smiles and courteous he’s the reason why I come to Nissan downtown my wait time is always on point. More

by JPREMDAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
May 01, 2019 -

Nissan of Downtown L.A. responded

We appreciate you taking the time to leave this thoughtful review. Ace is a huge part of our success here at Nissan of Downtown LA, and we can't wait to tell him about this positive review! Should you ever have any questions, please don't hesitate to ask! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

May 01, 2019

DISAPPOINTED CUSTOMER! Ceasar in the service dept helped us and discouraged us by saying we will have to wait a long time. We waited 41/2 hours More

by FORMER CUSTOMER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ceasar
May 01, 2019 -

Nissan of Downtown L.A. responded

We appreciate your patience and we're disappointed your service took this long. We'll be using this as a learning opportunity and working hard to make sure basic services are completed in a more timely manner. Should you like to discuss this in any further detail, please contact me. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

April 30, 2019

Quick and easy! Had an enjoyable experience. My service guy was so friendly and helpful. He was polite and the price was lower than he quoted to me at the beginning. More

by JOY.HAWK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Alcan
Apr 30, 2019 -

Nissan of Downtown L.A. responded

Hi Joy, Thank you so much for the positive feedback. Providing 5-star service is our top priority, which is why we're happy to see you received just that. Feel free to contact us with any questions or comments that you might have in the future! Once again, we appreciate you and your time! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

April 27, 2019

Best place ever Jeanette is the best ! Very helpful always kept me updated and friendly. The staff there Is so nice Everyone is so helpful Cant ask for bette More

by EMMANUEL0787
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette gonzalez
Apr 29, 2019 -

Nissan of Downtown L.A. responded

Your satisfaction means everything to us. Thank you so much for your awesome review. We want nothing but the best for our customers and we're so happy you had such a great experience with us!If you ever need anything, feel free to stop by and see us again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

April 26, 2019

dropped of vehicle for service my service advisor knows the product keeps me informed if there’s a problem & has my vehicle ready in a timely manner props to Dennis More

by RRJTHATSME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Apr 29, 2019 -

Nissan of Downtown L.A. responded

Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Feel free to contact us with any questions or comments that you might have in the future! Once again, we appreciate you and your time! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

April 25, 2019

I can sleep better at night I came in with an engine light and no audio sound. Jonathan at DT Nissan was an actively listener and set the diagnosis up with precision. He kept t More

by SALSARICHIE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Robles, Lance Sobczak
Apr 25, 2019 -

Nissan of Downtown L.A. responded

Hi Sal, We cannot thank you enough for taking the time to share your experience with us! We couldn't be more pleased to hear that Jonathan and Lance went above and beyond to make sure your car-service experience went smoothly. If we can help you out with anything else, please let us know. We hope to see you again soon. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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