Nissan of Downtown L.A.

ACE was AMAZING!!! If it wasn't for ACE I wouldn't of ever came here in the first place. He was the one to answer the call when I called about servicing my new lease. He If it wasn't for ACE I wouldn't of ever came here in the first place. He was the one to answer the call when I called about servicing my new lease. He was knowledgeable and recommended I should wait til I hit 5K miles. My first visit was great with Ace check in and all. Only issue I had was getting my car back once it was serviced and completed. The lot is so small that they have runners moving at all times. Vehicles being moved like puzzles, it's an accident bound to happen anytime now. I did oversee another rep speaking with a client about other services that he recommended but she clearly declined and he kept insisting even brought someone else to try and change her mind. The decision should and always is up to the customer. No need to keep insisting. Seemed they were pressing hard for an up sell. More

Satisfied Got attended right away. Answered all my questions and kepted me updated on my vehicle. With the help of Dennis and Edson. Appreciate there help Got attended right away. Answered all my questions and kepted me updated on my vehicle. With the help of Dennis and Edson. Appreciate there help More

Thief's They suck and lie. I’ve price service. Raised price on oil changes. They suck. Take forever for a simple oil change. They SUCK!!!suck They suck and lie. I’ve price service. Raised price on oil changes. They suck. Take forever for a simple oil change. They SUCK!!!suck More

Thank you Ace! From start to finish; great experience! Thank you Ace! I went in with a check engine light on and left a satisfied customer. Glendale Nissan recently From start to finish; great experience! Thank you Ace! I went in with a check engine light on and left a satisfied customer. Glendale Nissan recently closed, and that is where I bought my car and always had service done. Now that I have discovered Nissan Downtown, I wish I had gone here years ago. Thanks for everyone who helped me, from the first phone call, to the guy who gave me my keys back when my car was ready. Great communication, great value, and incredible service. Thank you! More

Service Ace thank you for helping me. Made me understand all the failure that my car had and help me fix the car thank you once again Ace thank you for helping me. Made me understand all the failure that my car had and help me fix the car thank you once again More

Thankyou Love the professional service thank you Dave my car was in and out within a few hours as promised. Your the best! See you next time Love the professional service thank you Dave my car was in and out within a few hours as promised. Your the best! See you next time More

Great service I always dread having to deal with service departments at dealerships...at least until now. These guys went above and beyond to help me out, finding t I always dread having to deal with service departments at dealerships...at least until now. These guys went above and beyond to help me out, finding the problem after another place missed it twice. Everything was prompt and as they described. Ace in service was on top of everything. More

Servicio Pesimo servicio no lo recomiendo...no hacen las reparaciones...q pagas..! Cuando regrese el agente en turno no quiso alludar..y nunca me tomo la llama Pesimo servicio no lo recomiendo...no hacen las reparaciones...q pagas..! Cuando regrese el agente en turno no quiso alludar..y nunca me tomo la llamada. .. More

Customer service and understanding Jonathan has assisted me two times already The 1st time with my service and this time with a accidental broken off side mirror He makes you feel Jonathan has assisted me two times already The 1st time with my service and this time with a accidental broken off side mirror He makes you feel comfortable enough to talk to and even tho you feel embarrassed about how things happened I’ve had trust issues in the past with the dealership and the service but slowly but surely Jonathan’s great customer service is changing my mind I had brought up a ticking noise while coming in to get the side mirror replaced and Jonathan made sure that they inspected my car correctly in order to get to the bottom of the Source. Thank you I appreciate your time ! More

One of those strange, difficult to track down noises that never seems to be around when one brings the car in. However, the service writer and mechanic took the time, and solved the issue. Thank you! that never seems to be around when one brings the car in. However, the service writer and mechanic took the time, and solved the issue. Thank you! More