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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,004 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,004 reviews

January 15, 2020

Thanks to Frank who explain the better service you pay the better live your car have it and for all your general time to me. More

by BARRERAJC.26
Recommend Dealer
Yes
Employees Worked With
Frank
Jan 16, 2020 -

Nissan of Downtown L.A. responded

Thanks for taking the time to share your experience with us! We are so proud to have you as a part of our family, and we're even more pleased to know that you had such a positive experience with us! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

January 11, 2020

Helen and Lance are fantastic!! We will be back again soon. Thank you for all of your help. We depend on you daily for great service. More

by Roger Troupe
Recommend Dealer
Yes
Employees Worked With
Ace Games, Lance Sobczak, Helen Villafranca
Jan 14, 2020 -

Nissan of Downtown L.A. responded

We couldn't be more appreciative of this positive review! We are so pleased to hear that Helen and Lance went above and beyond to make sure your car-service experience went smoothly. Your business and time are much appreciated! We look forward to working with you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

January 11, 2020

The service department is very kind and attentive when I bring in my vehicle in for service. Always get done in a timely manner and runs like new. More

by EBERNAL0089
Recommend Dealer
Yes
Employees Worked With
Jannete Gonzalez
Jan 14, 2020 -

Nissan of Downtown L.A. responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to visit us if you need anything else. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

January 08, 2020

Great Service. So far my experience at the service department has been outstanding with the service personnel I have dealt with to date. Since day one on my first c More

by ELCHIVAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Jan 09, 2020 -

Nissan of Downtown L.A. responded

We can't thank you enough for your kind words! We're more than happy to hear that your experience was nothing short of stellar. We can't wait to see you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

January 01, 2020

Good experience I’m not sure the name of the guy as the original person I was supposed to meet with hadn’t arrived yet. Very friendly and professional. Took about an More

by GDIZZ211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jan 03, 2020 -

Nissan of Downtown L.A. responded

Thank you for sharing your thoughts! We are happy to hear you found our team to be friendly and knowledgeable during your visit here. We look forward to providing you with the same excellent service next time! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

December 30, 2019

Oil Change & Software Update - 2018 Rouge I gave the rating I did because Ace Games was very nice and I was out of there in about 2 hours after arriving around 8:00. Ace answered some questio More

by PAMELA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jan 03, 2020 -

Nissan of Downtown L.A. responded

Hi Pamela, We're so pleased to see that our team provides you with prompt and quality service! Thanks for this 5-star rating and we look forward to working with you again very soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

December 25, 2019

Excelent ..fast and good customer service I definitely recommend nissan of dowtown for any type of service really fast service help with all your vehicle needs excelent employee's and they mak More

by ISOTOPEREZ75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Dec 27, 2019 -

Nissan of Downtown L.A. responded

We appreciate you taking the time to leave this thoughtful review. We look forward to serving you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

December 23, 2019

Fast and informative What’s taking my car for some routine maintenance and the staff was very helpful and friendly and even inform you of certain things that could be done More

by humbertogonzalez2580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores
Dec 27, 2019 -

Nissan of Downtown L.A. responded

Hi Humbert, It's always great to hear when our customers have such a positive experience when they come in for a visit. We really appreciate your feedback and hope to see you at your next service appointment! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

December 21, 2019

GREAT Great like always, Dennis the service expert is always very professional answering my question regarding my car. His always trying to help to resolve More

by GEOVANY300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Dec 27, 2019 -

Nissan of Downtown L.A. responded

Hi Geovany, Thanks for taking the time to share your experience with us! Dennis is an all-star and is constantly going above and beyond to ensure that our customers receive the world-class service that they deserve. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

December 18, 2019

Excelente Agent Ace has help me every time my car needs service and has been an excellent service agent. Always with a smile and great attitude. More

by ROSYPIE14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Dec 18, 2019 -

Nissan of Downtown L.A. responded

Hi Rosy, We couldn't be more appreciative of this positive review! We are so pleased to hear that Ace went above and beyond to make sure your car-service experience went smoothly! Feel free to call or stop by if there is anything else we can do for you. Take care! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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